12.  Topic 2, Case Study B Deliveries 
This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case . However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided. 
To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study. 
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section. 
To start the case study
Current environment
Duties
The accounting team enters orders for the sales team, sends pick tickers back to the warehouse, and organizes shipping documents. The accounting team invoices the orders when they receive instructions from the warehouse that an order shipped. 
Employees have expressed frustration because they need to work longer hours to accommodate the increase in sales.
Requirements
Team responsibilities
The current team responsibilities are shown in the following graphic: 
The required team responsibilities are shown in the following graphic: 
Vendor management
Customer and inventory management
Reporting
When discussing customers, the company must refer to each Customer Group as follows:
When discussing items, the company must refer to each Item Group as follows:
Salesperson names that must be used are:
Region names that must be used are:
Commission
Issues
Issue 2
Issue 3
Issue 4
HOTSPOT