Real PL-200 Exam Questions in V23.02 Help You Achieve Success: Continue to Read PL-200 Free Dumps (Part 3, Q81-Q120) Online

1. Topic 4, Contoso Suites

Background

Contoso Suites is an animal shelter that specializes in finding homes for dogs that have been given up

by their owners. The shelter can house up to 20 dogs.

The shelter is implementing one model-driven Power Apps app to track the dogs and schedule meetings with potential adopters. No other apps will be created.

The model-driven app uses Dataverse with out-of-the-box functionality when possible.

Dataverse is set up with the following configuration:

• The solution prefix 'cs' is used for all new components.

• Only the root business unit is used.

• All tables are stored in Dataverse and do not require rapid scaling.

• Exchange server-side sync is not configured.

Adopters

• Adopter information is stored in a Contact table.

• Contacts are considered to be duplicates if they have the same email address and last name.

• Adopters are often late to meetings, so a reminder email is sent to them two hours before their meeting.

• The email reminders must not be tracked in the system.

Dogs

• Dog information is stored in a Dog table, which is organization owned.

• Breed, size, and weight are fields in the table.

Dog residency

• A Resident table tracks the stay of each dog.

• Each resident record has a lookup for the dog and its food.

• The food type and amount are logged on each resident record. Auto-posting is not configured for changes to food type and amount.

• A fee of $120 is in a currency column named Adoption Fee. This fee can be changed depending on the adoption circumstances.

• A formula column named Deposit is automatically populated with 20% of the adoption fee.

• A resident record is generated automatically when a dog record is created. This is the only way a

resident record can be created.

Exercise and feedings

• Exercise for the dogs is tracked in an Exercise table.

• Feedings are tracked in a Feeding table.

• Exercise and feeding records appear in a resident record timeline.

Care staff

• The care staff must be able to view who changed the food type and the amount that was given, for up to three months ago.

• The staff must be able to update the weight of a dog on the resident record.

• The staff report that the buttons are too small on the touch screen they use to log exercise and feeding.

• The staff must be able to view who the adopters are for upcoming meetings. The staff must not be able to update adopter information.

Administrate staff

• Administrative staff must receive a weekly list of duplicate contacts. Duplicate alerts must not appear when a staff member saves a new contact.

• When an adopter wants to adopt a dog. the staff must perform a series of adoption duties in order.

The following duty list must be displayed on the screen:

o Commitment:

■ Obtain adopter signature in a commitment document.

■ Collect deposit

o Pre-pickup:

■ Document spay or neutering date.

■ Perform spay or neutering.

■ Document pickup date.

o Pickup:

■ Collect full payment.

■ Verify dog is picked up.

o A dog must be picked up no sooner than two days after spaying or neutering.

o A pop-up window must appear with an error message if the Pickup date is too soon.

o Only administrative staff must be able to add new adopters and dogs.

HOTSPOT

You need to ensure that an appropriate date is selected for dog pickup.

What should you configure? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

2. DRAG DROP

A customer has a support website that includes FAQ pages, knowledge articles, and support content.

You plan to leverage an existing Power Virtual Agents bot to enhance and streamline existing support functionality for the existing support portal.

You need to create topics from existing website content. The process must minimize human errors during topic creation.

Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

3. You are a Dynamics 365 Sales administrator for a software company. The sales team wants to attach a large number of supporting documents to customer records, but management does not want to incur the cost of additional storage.

The company does not have any Office 365 application integrations enabled.

You need to recommend a storage solution that keeps storage costs low.

Solution: Enable Outlook integration

Does the solution meet the goal?

4. HOTSPOT

You need to embed the FAQbot into the communication solution.

Which actions should you perform? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

5. A company is developing several Power Virtual Agents chatbots. The company manufactures more than 1,000 different products.

The chatbots must prompt users to enter or select a product.

You need to store the model information so that it can be reused across all chatbots.

Where should you store the model data?

6. On a Contact record, a user creates a Note record that contains the word running.

One week later, the user reports that they cannot find the Contact record associated with the Note record.

You need to find the Note record.

Solution: Use Quick Find search on the Notes list to search for the word run.

Does the solution meet the goal?

7. HOTSPOT

You are designing a Power Virtual Agents chatbot for a store.

You need to teach the chatbot to acknowledge the store's product categories and the variations within specific categories.

You need to create custom entities to provide the chatbot with the knowledge of the product categories.

Which features should you use? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

8. DRAG DROP

You have a business process flow.

You need to update the business process flow while minimizing administrative and maintenance efforts.

What should you implement? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

9. You need to store scanned consent forms. Where should you store the forms?

10. DRAG DROP

You need to create forms required for the registration team and assistants.

Which form types should you create? To answer, move the appropriate form types to the correct roles. You may use each form type once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

11. Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

You are creating Power Virtual Agents chatbot that captures demographic information about customers.

The chatbot must determine the group a customer belongs to based on their age.

The age groups are:

✑ 0 - 17

✑ 18 - 25

✑ 26 - 35

✑ 36 - 55

✑ 55 - 100

You need to configure the chatbot to ask a question that can be used to determine the correct age group.

Solution: Use Date and time for Identify in the question and then add branches that use conditional logic to determine the age group.

Does this meet the goal?

12. HOTSPOT

You need to design and create the solution for gathering contact information from guests for marketing purposes.

What should you use? To answer, select the appropriate options In the answer area. NOTE: Each correct selection is worth one point.

13. HOTSPOT

You set up a new instance of Dynamics 365 for Customer Service.

Users report a variety of issues working with cases on mobile devices.

You need to configure the mobile app to be able to view cases. NOTE: Each correct selection is worth one point.

14. You plan to create user interface (Ul) flows to automate several web-based business processes that you currently perform manually. You need to ensure that users can create and run web Ul flows.

Which three components must you install and configure on user's devices? Each correct answer presents part of the solution. NOTE Each correct selection is worth one point.

15. You use Power Bl Desktop to configure Power Bl reports and dashboards.

You need to create a canvas app that displays account information and include the app in a Power Bl report.

Which three actions should you perform? Each correct answer presents part of the solution. NOTE Each correct selection is worth one point.

16. You need to set up the new service request completion process.

Which two components should you include in the solution? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

17. Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

You are creating Power Virtual Agents chatbot that captures demographic information about customers.

The chatbot must determine the group a customer belongs to based on their age.

The age groups are:

✑ 0 - 17

✑ 18 - 25

✑ 26 - 35

✑ 36 - 55

✑ 55 - 100

You need to configure the chatbot to ask a question that can be used to determine the correct age group.

Solution: Use multiple choice for Identify in the question and create options that represent of the age groups.

Does this meet the goal?

18. You configure and test a user interface (Ul) flow. You plan to run the flow as a scheduled flow.

The Ul flow must run on a Windows 10 device. As part of process automation, the Ul flow must sign into the Windows 10 device with the credentials for a user account named User1.

You need to ensure that the flow runs during non-peak hours and requires no physical user intervention.

What should you do?

19. HOTSPOT

You need to create a filter for the Underage Prospects view.

How should you set up the expression for the filter? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

20. You manage Dynamics 365 for a company.

You must prevent users from launching and using Power Automate.

You need to hide the Flows button on the user interface.

Which configuration setting should you change?

21. You need to configure the Deposit column.

How should you write the formula?

22. A company has a custom website.

You need to embed a Power Virtual Agents chatbot into the website.

What should you use?

23. HOTSPOT

You are designing a canvas app that connects to Common Data Service.

You need to configure the app to meet the requirements and ensure that the canvas app is available offline.

What should you implement? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

24. You are a Dynamics 365 Sales administrator for a software company. The sales team wants to attach a large number of supporting documents to customer records, but management does not want to incur the cost of additional storage.

The company does not have any Office 365 application integrations enabled.

You need to recommend a storage solution that keeps storage costs low.

Solution: Enable server-based SharePoint integration.

Does the solution meet the goal?

25. You are designing a Power Virtual Agents chatbot.

You observe that the environment you plan to use does not appear as an option in the Power Virtual Agents user interface.

You need to ensure that you can create the chatbot in the environment that you want to use.

What should you do?

26. HOTSPOT

The owner of a company needs to know who signs into the system.

You need to ensure that the owner can view the user audit logs.

Where does each action need to be performed? To answer, select the appropriate options in the answer area. NOTE Each correct selection is worth one point.

27. A company uses Common Data Service to manage prospects. The company has a business process flow named BPFA that is associated with the Prospect entity to streamline the prospect management process.

You add a field named Category to the Prospect entity. You create additional business process flows. You apply the business process flows to Prospect records based on the selected category. Users can switch to any other newly configured business process flows but must not use BPFA.

You need to configure the solution.

What are two possible ways to achieve this goal? Each correct answer presents a complete solution. NOTE Each correct selection is worth one point.

28. DRAG DROP

You create a report by using Power Bl Desktop and publish the report to the Power Bl service. You enable Power Bl visualization embedding in a model-driven app.

You need to configure the model-driven app to display a Power Bi tile

Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

29. On a Contact record, a user creates a Note record that contains the word running.

One week later, the user reports that they cannot find the Contact record associated with the Note record.

You need to find the Note record.

Solution: Use Relevance Search to search for the word run.

Does the solution meet the goal?

30. You need to design the resort portal to meet the business requirements.

Which data source should you use?

31. HOTSPOT

You create a new Power Virtual Agents chatbot for an organization.

Testing and production deployment of the chatbot are not complete.

You need to ensure that appropriate users can access the chatbot.

Which methods should you use? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

32. You are designing a Power Virtual Agents chatbot.

The chatbot must be able to maintain customer information if the conversation topic changes during a dialog.

You need to configure variables to store customer name and email address.

Which type of variable should you create?

33. DRAG DROP

You are a Dynamics 365 administrator.

You create a new app.

You need to create the site map for the app.

Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

34. HOTSPOT

The business team provides the following list of features that they would like you to implement:

• Group by or sort columns in the current view.

• Configure a business rule to show an error message.

• Edit values in calculated fields.

• Edit the Address composite field.

• Use the editable grid on mobile phones.

Which actions can you perform? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

35. You create and publish a Power Bl report that contains an embedded canvas app. The report will be used by multiple people.

The canvas app has an issue that must be corrected.

You update the canvas app.

You need to ensure that the updated canvas app is available in the published Power Bl report.

What should you do?

36. You create a parent entity and a child entity. The parent entity has a 1:N relationship with the child entity.

You need to ensure that when the owner changes on the parent record that all child records are assigned to the new owner.

You need to configure the relationship behavior type.

What should you use?

37. You must create a new entity to support a new feature for an app. Entity data will be transactional and will be associated with business units.

You need to configure entity ownership.

Which entity ownership type should you use?

38. HOTSPOT

You need to design the guest check-in solution.

Which technologies should you use? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

39. DRAG DROP

You are a Dynamics 365 Customer Service help desk administrator.

Cases entered in forms require different types of data to be stored in different types of fields.

You need to create forms for each of the following case types:

Which form types should you create? To answer, drag the appropriate form types to the meet the data entry requirements. Each source may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

40. 1. Topic 1, Alpine SKi House Case Study

Background

Alpine SKi House is a boutique mountain resort that offers year-round spa and outdoor activities such as snow sports, hiking, mountain biking, and more. The resort has been family owned and operated for more than 50 years. The company has been able to remain profitable while not needing to adopt new technologies.

General

Booking at the resort have decreased. The company has decided to focus on creating a tailored, first-class experience for guest. The company also plans to target corporate meetings and events.

The company recently purchased a chatbot named FAQbot from AppSoure. The chatbot uses the resort’s existing FAQS

Communication

* Communication between staff members is primarily conducted through email and SMS text messages.

* Conversations between staff members and guest often lost.

* Conference calls are used for all group meeting

Event Registration

* Corporate customers can reserve a meeting room at the resort to host meetings. The meetings will include lunch and choice of either an inside-spa experience or a seasonally appropriate outdoor activity.

* Event registration is conducted three weeks prior to start of the event. It is assumed that all event attendees will attend the meeting

Check-in process

* Guests wait in lines to check in and obtain name badges. At this time, guests can specify any dietary restrictions and select their activity preference. This can result in long wait times and crowding at the front desk.

* For health and compliance reasons, guests must answer a series of questions with a yes or no answer during check-in. The front desk will ask and record these answers for the resort's records.

Marketing

At the check-in counter, the guests can drop their business cards into a bowl for a chance to win an all-inclusive weekend stay at the resort. The resort uses the business card information to send announcements about promotions and upcoming events.

Resort policies and event inquiries

* A guest can call or send an email to the event coordinator at the resort to get information about hotel policies, snow conditions, or to pre-select their after-meeting event;

* Guests can also go to the website to view the extensive list of frequently asked questions (FAQ) compiled over the years. Many of the answers to the FAQ's are out of date.

General

Alpine Ski House does not employ technical staff and does not have the budget to hire an external firm to develop solutions. There are two team members who are proficient at Microsoft Excel formulas. Any solution created must use the capabilities of current team members.

All solutions must be simple to use, easy to maintain, and represent the brand of the resort.

You must implement the following solutions:

* a centrally managed communication solution

* a customer service solution

* a resort portal

* a chat solution

* a check-in solution

Communication

* Communication between team members must be centrally managed and unified in Microsoft Teams.

* When the company confirms an event they, must provide a list of guest's names and email addresses.

* You must send guests a welcome email that includes a unique registration number for authentication with the resort's portal.

* Guests must receive a separate email to verify proof of ownership for their registration.

Event attendance

* Guests must create an account and sign into a resort portal to confirm their attendance to an event and pre-select an after-meeting event

* Prior to the event, guests must be able to identify any personal dietary restrictions.

Check-in processes

* Check-in processes must be self-service. Each screen must ask for specific data from the guest. The check-in solution will use some data that is stored in Microsoft Excel.

* The check-in solution must continue to function if there are internet issues. If the self-service kiosks are not available, staff must be able to use the check-in solution from within their communication solution.

* The check-in solution must have a screen where the guest will select either yes or no to health and wellness questions.

* Guests must physically interact with each answer before proceeding to the next screen. Guests must be able to confirm any dietary restrictions they may have entered from the portal or add new ones at this time.

* Data must be entered in each screen before users move on to the next screen.

Marketing

* To eliminate the handling of business cards, the check-in solution must be able to translate the contents of the business cards into Alpine Ski House's marketing system.

* The solution must not require any effort or manual entry from the guest to prevent any mistyped information and to make it more appealing to the guest to participate.

Hotel policies and event inquiries

The portal must allow the guest to ask questions about hotel policies, event information, weather reports, and current weather condition at the resort.

Chat solution

The chat solution must specifically address the following key words.

No additional key words will be added until a later implementation phase:

* Snow reports

* Weather conditions

* Start time

* End time

* Event date

* Outdoor activities

* Indoor activities

* Most popular

The chat solution must be available always and not require staff to answer all of the questions. If a question does require a staff member's attention, the solution must determine which staff member is best to assist the customer with the question.

The information in the FAQ on the legacy website must be used in the chat solution but retyping all the data from the website should not be required. If quests ask about topics that are not listed in the FAQ, the chat solution must identify the issue and escalate to a staff member.

Team members must be able to ask their own questions through a centrally managed communication solution instead of using the guest portal. Team members must be able to access the same FAQ across multiple solutions.

Issue

Guest1 inquires about snow conditions several times each day of their stay.

You need to create the FAQ solution content

What should you do first?