Microsoft Dynamics 365 for Retail MB6-897 Questions

1. You plan to configure the Retail catalog approval workflow to send notifications to users when specific triggers occur.

You need to send a notification to workflow users when specific conditions occur.

For which two scenarios can you trigger a notification? Each correct answer presents a complete solution.

2. You are setting up gift cards for a multi-company configuration. On the Retail Parameters form, you select a company in the gift card company field.

Which responsibility is assumed by the company that sells the gift cards and processes related transactions?

3. You are configuring the Retail catalog approval workflow.

For which three types of events can you configure notifications? Each correct answer presents a complete solution.

4. You need to determine which optional features can be added to a call center.

Which two should you choose? Each correct answer presents a complete solution.

5. A company announces on September 1 that it plans to add a new division on December 1.

You add the following information to the existing organizational hierarchy:

• a time zone

• a description of the change

• an effective date of December 1 for the new division

What happens to your changes alter you click the Publish button on the Publish changes form?

6. You need to configure the call center channel to meet the following requirements:

• Enforce collection of payments against sales orders before sales orders are submitted.

• Display the order recap.

What should you configure?

7. You manage a chain of retail stores.

A specific product is not available in one retail store.

You need to ensure that employees can identity other stores where the product is available.

To which type of group should you assign the retail stores?

8. You are a Microsoft Dynamics 365 for Retail administrator.

You need to model the retail organization hierarchy.

Which three types of operating units can you use? Each correct answer presents a complete solution.

9. You need to perform an audit to identify out of balance payment transactions at a physical store.

Which inquiry should you use?

10. You are a Microsoft Dynamics 365 for Retail administrator.

You need to modify a store record to set up tax calculations based on the delivery location.

Which option should you use?

11. You are unable to cancel a sales order.

What are three reasons why you CANNOT cancel the sates order? Each correct answer presents a complete solution.

12. You plan to implement installment billing.

Which two payment processing options can you use? Each answer presents a complete solution.

13. You need to capture details and notes for a customer.

Which two actions should you perform? Each correct answer presents part of the solution.

14. Which three point of sale (POS) operations can you void? Each correct answer presents a complete solution.

15. You need to ensure that all returns Over $25.00 for purchases paid by credit cards are reviewed and approved.

What should you do?

16. You are a cashier working on a point of sale (POS) register at a retail store.

Your shift ends in the middle of the business day and you must report the cash in your drawer.

You need to count your cash drawer in the back office.

What should you perform first?

17. A sales order has the detailed status set to Open order.

What does this mean?

18. You start using the order holds feature for your store.

Which two values can you set against a hold code? Each correct answer presents a complete solution.

19. You start using the order holds feature for your store.

What is the purpose of the minimum score parameter?

20. You plan to run the installment billing process for a company. You process a credit card payment.

Which two actions will occur? Each correct answer presents a complete solution.

21. You receive a box of returned items from a customer. After inspecting the items, you determine that an item is damaged.

You need to send a new item to me customer.

What should you do?

22. Which three activities occur when you perform a customer merge? Each correct answer presents part of the solution.

23. You are configuring a screen layout for a modem point of sale (MPOS) register by using the Screen layout designer.

You need to configure the screen layout to display the following transaction details:

• the current customer

• each item as the items are added to the transaction

• the transaction total

Which three items should you add? Each correct answer presents part of the solution.

24. You are labeling retail products of various sizes.

You need to create a label that is neither size not color specific.

Which type of label should you create?