CIPS L5M9 Dumps (V8.02) 2026: Confidence on Level 5 Operations Management Exam Day

1. According to Juran, there are several options to improve quality- these include which of the following? Select THREE

2. There are four dimensions of operating processes; volume, variety, variation and visibility.

What is meant by variation?

3. How can a company measure the dependability of an item it produces? Select TWO

4. What is the end purpose of introducing a Total Quality Management process to the operations department of an organisation?

5. At which point in the manufacturing process would Failure Mode and Effective Analysis (FMEA) be first used?

6. Under what circumstances would an 'intermittent operations' process be the most suitable?

7. An Operations Manager is responsible for making many decisions.

Which of the following would be a strategic decision made by an Operations Manager?

8. Terrance is an Operations Director at a pharmaceutical company which produces vaccines. He has been made aware of a malfunctioning piece of equipment with a Mean Time between Failures rating of 2 days.

What characteristic of the machinery is being measured?

9. A bread factory is introducing a 'Poka yolk' methodology to reduce defects.

What will be the focus of this?

10. A company should aim to achieve all its performance objectives at the same time to ensure success. Is this TRUE?

11. Which of the following will increase 'order winning' objectives of a retail organisation?

12. Doug's Doughnuts Ltd is a large manufacturer of doughnuts. They produce in excess of 100,000 doughnuts per day which are boxed and sent to supermarkets and other retail outlets for sale. Large pieces of machinery are used to make the doughnuts.

Which form of maintenance would be the most appropriate to use at Doug's Doughnuts?

13. Moto Ltd is a car manufacturer based in Japan. They implement a Kansei Engineering process.

In Kansei Engineering which of the following is considered?

14. In Operations Management strategies, there are 10 strategic areas which fall into two categories: structure-related and infrastructure-related.

Which of the following are structure-related? Select TWO

15. In which industry would scheduling, health and safety and quality control be key focuses of operations processes?

16. A fast-food restaurant provides a drink machine for customers to use, which allows the customer to select the drink that they wish by putting their cup under the machine and pushing a button. The machine will first drop ice into the cup, but this button will not work unless the cup is placed on an X.

What is this an example of?

17. Performance Benchmarking is a form of what type of benchmarking?

18. A manufacturing company makes taps which they advertise with a guarantee of durability for 10 years. At which point in time would you expect most defects to be found?

19. 1.Operations Management is concerned with the management of resources in the production of tangible goods.

Is this TRUE?

20. When processing low volumes of a product, specialisation is high and it is therefore possible to create products at a lower unit cost. Is this TRUE?

21. Elderberry Ltd is an established organisation in the agricultural industry but has recently expanded into manufacturing its own juice range. The company is at the 'Introduction' stage of the product lifecycle and is attempting to bring new products to market.

Which of the following performance objectives would be the most dominant at this stage of the lifecycle?

22. Which of the following would you likely find on a Process Control Chart which is being used to monitor the quality of products manufactured in a factory?

23. Blue Slipper Ltd is a multi-national organisation that produces a variety of cosmetic products. A team has been put together to create a strategy for the Marketing Department in order to increase sales and thus profitability.

What level of strategy is being created?

24. In the SERVQUAL model how many different types of gaps should be identified by a service provider?

25. The DMAIC Methodology includes five phases, what are these?

26. Which of the following are operations management activities? Select THREE

27. Joan is the Operations Manager at a Dentist Surgery and has recently completed a Pareto Analysis with the hopes of improving the quality of service offered.

Which of the following would be a possible finding from this analysis?

28. Sunshine Ltd is a global manufacturer of confectionary with sales of products in over 30 different countries bringing in a revenue of over £5m. Due to different cultures and tastes, they produce similar products for each country market, but tweak the recipe slightly for each customer base.

Which type of manufacturing process is used at Sunshine Ltd?

29. When conducting a Failure Mode and Effective Analysis (FMEA) which system could be used to show risks to a business's operations? Select TWO

30. Which of the following is a computer-based programme which determines the amounts of inputs required into a process?

31. Spotted Elephant Ltd is a confectionary manufacturer whose operations department is headed by Brian. Brian is looking into Total Quality Management and ways of implementing this in the factory. He is considering the introduction of Total Productive Maintenance.

What would this involve?

32. Penny is the Operations Manager at a small furniture manufacturing company that makes tables and chairs, among other wooden household items. In the manufacturing site there is a small warehouse which stores inventory which is used in unforeseen circumstances such as a late delivery.

What is the name given to this type of inventory?

33. Khaled has recently been hired as an Operations Manager at a company providing consultancy services. This is his first role in the service industry, previously he has worked at companies providing goods. He understands that services are intangible and therefore there is a difference in how Operations may be managed.

Which of the following sentences about services are true? Select THREE

34. Which of the following do you need to know in order to work out the gross profit margin of an item? Select TWO

35. George has recently been hired as the new Operations Manager at a cake factory. He has 10 years; experience but his most recent employment was as an Operations Manager in an accountancy firm. George believes that the skills and responsibilities of an Operations Manager is the same regardless of the organisation he works for.

Which of the following would be one of these responsibilities? Select TWO

36. JJ Ltd is a sporting goods manufacturer who is based in the UK. It is considering expanding its operations to include manufacturing sites based in South America.

Which of the following considerations will JJ Ltd need to consider now that they are becoming an international organisation? Select TWO

37. In order to keep processing costs down, which of the following should a company opt for in terms of operating processes?

38. Which of the following is a benefit to a company of introducing TQM?

39. Which of the following are basic performance objectives used for day-to-day operations and ensure staff are working towards tangible achievements? Select TWO

40. The methodology for defining customer requirements and creating products that meet those needs is commonly known as which of the following?

41. Below are details of 4 local manufacturing companies. For each company you must decide what the main objective is for the organisation and what layout their manufacturing plant has.

Company 1: This company creates large, delicate products which are hard to move. The main aim of the company is to stand out from competitors due to the superior level of materials used and by using the latest forms of technology to create the items.

Company 2: This company produces 72 different items and has designated zones within its premises for the creation of each item. The zones are organised based on the technology used and some products may be passed between different zones to be completed. The company creates many different items in response to changing customer demands, with many product lines only lasting a single season.

Company 3: Company 3 creates one product which flows along a single production line, with staff members adding to the product on four different occasions. The company must produce a high volume of this singular product in order to break even. Therefore, there is always a steady flow of items through the plant and it is important there is no stoppage in production.

Company 4: This company produces small batches of products, as and when they are ordered by customers. Due to uncertainty in demand, a high profit margin is added to the cost of each item. Teams in the factory are grouped into different areas depending on the technological process they are using.

Complete the table below by listing the objective criteria and plant layout for each company. Each response should only be used once: flexibility, speed, quality, cost, functional layout, cell layout, product layout, fixed-position layout

Which of the following will you put into box 1?

42. The Balanced Scorecard is a performance management approach which looks at measuring four areas of a business.

Of those listed below, which is not an area traditionally measured within the Scorecard?

43. Inventory Management is an important focus of operations within the Construction Industry. Is this TRUE?

44. Which of the following is not a key stakeholder in the implementation of Six-Sigma?

45. Which of the following are considered 'transformed resources' and an input into the Operations Process (input- process-output)? Select THREE