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1. HOTSPOT

A guest asks about the start time of a specific scheduled event and wants to know what the snow conditions will be like during their stay.

You need to determine how to design the chat solution to answer those questions.

What should you do? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

2. Note: This question is part of a series of questions that present the same scenario. Each question in

the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

You are a Dynamics 365 Sales administrator for a software company. The sales team wants to attach a large number of supporting documents to customer records, but management does not want to incur the cost of additional storage.

The company does not have any Office 365 application integrations enabled.

You need to recommend a storage solution that keeps storage costs low.

Solution: Enable OneDrive for Business.

Does this meet the goal?

3. DRAG DROP

You are a Dynamics 365 for Customer Service developer.

You must trigger a mobile notification whenever a specific hashtag is posted from Twitter. The notification will send email to the company’s social media teams distribution list.

You need to create a connection to the Twitter service and build a solution.

Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

4. You create a report by using Power BI Desktop and a Power BI dataset that is connected to Azure SQL Database.

Multiple groups of employees will use the report.

You need to ensure that each group of employees can see only data that pertains to their group.

What should you do?

5. You need to create the automation for the qualification verification process.

Which two actions should you perform? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

6. You need to create adoption duties for the administrative staff.

What should you create?

7. You are a Dynamics Sales administrator for a car dealership. The dealership uses only out-of-the-box

functionality. When a new car is sold, the salesperson uses a Word template to generate a letter from the

quote to thank the customer.

You need to determine if you can revise the template.

Which Word template change can you make?

8. HOTSPOT

You create a desktop flow to interact with a certification authority’s website.

You need to get data in and out of the desktop flow.

How should you set up the input and output parameters? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

9. HOTSPOT

You need to embed the check-in solution into the communication solution. To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

10. HOTSPOT

You need to configure a Power Automate flow to send the email with the results to the client.

What should you use? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

11. You are creating a business rule to implement new business logic.

You must apply the business logic to a canvas app that has a single screen named Screen1.

You need to configure the scope for the business rule.

Which scope should you use?

12. Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

You are creating Power Virtual Agents chatbot that captures demographic information about customers.

The chatbot must determine the group a customer belongs to based on their age.

The age groups are:

✑ 0 - 17

✑ 18 - 25

✑ 26 - 35

✑ 36 - 55

✑ 55 - 100

You need to configure the chatbot to ask a question that can be used to determine the correct age group.

Solution: Create a custom Age group entity and synonyms for each individual age in the corresponding item. Use Age group for Identify in the question.

Does this meet the goal?

13. You need to create the evaluation record for a prospect.

What should you use?

14. You have a canvas app that allows users to view, select and purchase products. The app uses a Gallery control to display products and checkboxes that allow users to select products.

When users select items from the product catalog, they move to a different screen to complete a purchase.

Users must be able to clear all product selections when they click the button.

You need to configure the button.

What should you do?

15. Topic 2, ADatum Corp.

Overview

Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.

To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.

At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.

To start the case study

To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.

Background

ADatum Corporation provides verification and investigation services that are used by insurance companies, law firms, and other organizations in the public sector. Services include verifying an individual’s background, qualifications, and specific scenarios that require onsite visit.

The thorough work ADatum Corporation performs results in highly accurate cases with minimal critical information missing. Because of these high-quality results, ADatum Corporation is quickly proving itself as one of the best in the industry. In recent months, business has significantly increased, with most new business coming from high-profile companies and individuals.

Management has decided to create a new qualification verification (QV) role to help ensure that clients get the most accurate results. This role examines completed work to ensure that nothing is missed.

Current environment

Data storage and retention

✑ All information sent by clients for services is stored in Microsoft Dataverse with a model-driven app as the interface.

✑ Clients enter their data in a website, which then uses a service account to create the records in the Dataverse database.

✑ Team members currently have full access to all Service Request records.

Service requests

✑ The Service Request table includes header information about the individual or organization that is the subject of verification.

✑ New Service Request records are assigned to a queue. All potential users who will be performing the verifications have access to these records.

✑ A service request is assigned to a single user who will ensure that all qualifications are verified. This single user is the only one able to process Qualification records related to their own service requests.

✑ Many required tasks when performing verification services are currently done by using manual processes.

✑ To keep up with demand, ADatum Corporation identifies several processes that can be replaced by using Power Automate flows to hire fewer new staff and keep costs down.

Qualification verification

✑ The qualification table contains details about an individual school degree, professional qualifications, and other qualifications that must be verified.

✑ A service request can have one or more Qualification records associated with it.

✑ Record status is pending verification until the initial team member finishes, at

which point the member changes the status to Complete.

✑ When all qualification records related to a service request are verified either by manual or automated processes, the results are made available to ADatum Corporation’s client.

✑ In the rare event that results are questioned, a new service request is created and verified independently of the previous work that took place.

✑ To complete a service request, users perform the following actions:

Microsoft Power platform environment

✑ The following environments exist: development, testing, user acceptance testing (UAT), and production.

✑ Managed solutions are used to move customizations from the development environment to other higher-level environments. These solutions are created and maintained by the power users and provided to internal IT for deployment when they are ready.

✑ Two managed solutions, Verification Process Automation and Onsite Visit, share several components.

✑ All customizations to Power Platform components are performed by several power users who have received training and are certified as subject matter experts.

✑ Power users have been granted the System Administrator security role in the

development environment.

✑ Corporate policy prohibits power users from writing code due to lack of a formal code review process.

✑ Internal IT will not be able to supply any development resources for this project due to a lack of staff. This means that any customizations and automation created for this project must be low-code/no-code for the power users to implement them.

✑ Customizations created by power users are deployed by internal IT.

Requirements

Process automation

ADatum Corporation plans to establish a new QV department to verify completed work so that the quality of work is maintained. The new process for verifying professional qualifications must automate the following:

✑ Enter data and navigate the authority’s website. The authority website UI changes frequently because the company constantly improves the user experience.

✑ Search page contents for a specified value to determine validity.

✑ Update the corresponding Qualification record in Dataverse.

The new process for completing a service request must automate the following:

✑ Set the Service Request record status to Complete when work on all Qualification records is finished.

✑ Send an email to the client with the results when the service request is completed.

The email must list each qualification as either Valid or Not Valid, depending on the verification.

Qualification verification

Service request results will not be released to clients until all related Qualification records are set to a Complete status.

✑ To check work done by a wide array of users, 10 percent of Qualification records must be double checked.

✑ Qualification records must be automatically assigned to a queue.

✑ Qualification records must be flagged with a new status field named Assigned to ensure that records are rechecked.

✑ Ensure that only QV team members can change the status from Assigned to In Progress to Complete.

✑ Record the name of the QV team member who performed the work and the date completed.

Governance and security

✑ All components required for the verification process must be included in a new solution.

✑ Corporate security requires that deployments to non-development environments must be automated using service accounts.

✑ User security and data access must also be consistent across environments, except for the elevated access of the power users in the development environment.

✑ The Onsite Visit managed solution has a table that is not in the Verification Process Automation managed solution. This table must be upgraded prior to the go-live date without the other shared components.

✑ A VP of sales requires a test environment to demonstrate to potential clients the security policies that are included in their initial offering.

Issues

✑ More employees than are required can access individual client information and continue to have access after a service request is completed.

✑ When users go on vacation, all their outstanding Service Request records are assigned to a substitute employee. The substitute employees are unable to see all the qualifications related to their service requests.

✑ Currently, testing the new QV functionality outside the development environment is not possible due to corporate security policies requiring the same security role across all environments.

✑ Internal IT reports that the solution import to the test environment failed because of missing dependencies related to the flow for completing service requests.

HOTSPOT

You need to address the executive’s concerns regarding unnecessary data access.

Which security changes should you make? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

16. HOTSPOT

You need to design the FAQ solution to handle unknown responses.

Which component should you use? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

17. DRAG DROP

You are designing a desktop user interface (Ul) flow.

The Ul flow automates legacy software.

You need to prepare data for transfer to a Microsoft SharePoint list.

Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

18. You need to assign 10 percent of the Qualification records to the QV queue through table configuration by using a Power Automate flow.

What should you do?

19. HOTSPOT

A company plans to implement AI Builder to add intelligence to several business processes.

Each business process uses different sources and produces different outputs.

You need to determine which AI Builder model types to use.

Which model types should you use? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

20. HOTSPOT

You ate a Dynamics 365 Customer Engagement administrator. You create workflows to automate business processes.

You need to configure a workflow to meet the following requirements:

• Be triggered when a condition is met.

• Run immediately.

• Perform an action when a condition is met.

How should you configure the workflow? To answer, select the appropriate configuration in the answer area. NOTE: Each correct selection is worth one point.

21. You have a form that displays a custom field from an entity.

A customer wants to restrict users from filtering on the custom field.

You need to prevent users from filtering the field in Advanced Find.

What should you modify?

22. HOTSPOT

You are a Dynamics 365 Customer Service administrator.

You need to configure the following automation for the sales team:

* Send an email when the status changes on an Opportunity.

* Text the sales manager when an Opportunity is created.

* Create a Wunderlist task when an Opportunity is open for 30 days.

Which tool should you use for each requirement? To answer, select the appropriate options in the answer area. NOTE Each correct selection is worth one point.

23. You need to design the chat solution to answer the inquiry from Guest1.

Which three components can you use? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

24. You need to capture the Date Completed value from the website using a desktop flow.

Which method should you use?

25. Topic 5, Misc. Questions

DRAG DROP

A company uses Common Data Service to store sales data.

For the past few quarters, the company has experienced a decrease in sales revenue. The company wants to improve sales forecasting.

The company plans to use Al Builder to implement the solution. You select fields that will be used for prediction.

Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

26. You are creating a new business process flow to qualify leads.

You create an action. The action is not available inside the Action Step.

You need to make the action available to the Action Step.

Which two steps must you perform? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

27. You need to manage contact duplicates for the administrative staff.

What should you do?

28. HOTSPOT

You need to create a flow to send an email to the primary contacts.

Which actions should you configure? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

29. You are using Power BI to build a dashboard for a company.

You must make the dashboard available to a specific set of users, including employees and five external users. The number of employees that require access to the dashboard varies, but usually less than 100.

Employees and external users must not be permitted to share the dashboard with other users.

You need to share the dashboard with the employees and external users.

Which three actions should you perform? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

30. You need to implement the requirement for the VP of sales.

What should you do?

31. You are a Dynamics 365 Sales administrator for a software company. The sales team wants to attach a large number of supporting documents to customer records, but management does not want to incur the cost of additional storage.

The company does not have any Office 365 application integrations enabled.

You need to recommend a storage solution that keeps storage costs low.

Solution: Enable OneNote integration.

Does the solution meet the goal?

32. You manage the Dynamics 365 Customer Service environment for an organization.

Microsoft SharePoint will not be deployed in the environment for a year.

You need to integrate Microsoft Office 365 solutions with the Dynamics 365 instance to help the sales team with internal collaboration efforts.

Which three solutions can you currently implement? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point. NOTE: Each correct selection is worth one point.

33. HOTSPOT

You are a Dynamics 365 Customer Engagement administrator. You create a new solution in Dynamics 365.

You need to help end users understand which actions to take next and ensure that user interaction occurs in manageable steps.

Which actions should you perform? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

34. DRAG DROP

You need to define the table types for Contoso Suites.

Which table type should you define for each requirement? To answer, move the appropriate table types to the correct tables. You may use each table type once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

35. Topic 3, Bellows College Case Study

Overview

Bellows College is a post-secondary school that wants to start a football team. The college uses Microsoft Power Platform to manage its recruiting efforts. The registration team and assistants use model-driven apps. The coaches use canvas apps on their mobile devices.

Prospects are considered underage if they are younger than 18 years old at the time of registration.

Environment

• Custom code is not allowed in the system.

• Server-side synchronization is configured for emails, appointments, contacts, and tasks.

• The database and file storage of Dataverse must be minimized to keep costs low. Contact table

• Birthdate is a custom date and time field.

• Age at Registration is a calculated Held that displays the age of the prospect at the time of registration.

• Current Age is a calculated field that displays the age of the prospect based on the current date and time.

Evaluation Table

• The Evaluation table is a custom table used to track evaluation criteria.

• Evaluation records cannot be manually created.

• Users must not be able to continue until an evaluation record is created automatically for the prospect.

Consent table

• The consent forms completed by the parents are stored as records in the Consent table.

• Occasionally, a parent cannot complete the consent online and a paper copy must be printed. The signed copy must be scanned and stored with the consent record.

team website

• The consent forms completed by the parents are stored as records in the Consent table.

• Occasionally, a parent cannot complete the consent online and a paper copy must be printed. The signed copy must be scanned and stored with the consent record.

Requirements

• The team website is created by using Power Pages.

• A starter layout template was used to create the site.

• The site consists of five pages:

o Home: A page open to everyone to view the announcements from the team,

o Schedule: A page open to everyone to view the tryout and game schedule,

o Evaluations: A page that displays tracking from the evaluation table.

Prospects are able to view their own information only.

o Forms: A page that displays the consent form,

o Contact Us: A page for anyone to submit questions and comments.

• Two web roles for authenticated users are created: Primary Contact User and Prospect User.

o All primary contacts and prospects are assigned to their respective roles.

Registration

• Parents and prospects are created as contacts and must be linked.

• The registration team must be able to rapidly create prospects without navigating away from the Parents form. Only the First Name, Last Name, and Birthdate fields should be displayed for the team.

• Assistants must be able to update prospect information and add teams that the prospect has previously played on to a subgrid.

Parent consent

• When a prospect is underage, a Primary Contact field will appear. The field must be populated before the prospect record can be saved.

• A view named Underage Prospects that lists all underaged prospects is required.

• The Underage Prospects view must run once a week without requiring modifications to display correct information.

• A consent email must meet the following requirements:

o be sent to the primary contact of each new underage prospect

o contain a link to the team website

o be automatically sent weekly and tracked to the contact record in Dataverse

o include the current date using the full month name, date, and year Evaluations

• Coaches rate prospects each day on a scale of 1-10 in three categories: endurance, coordination, and skill.

• The total of the three categories is displayed at the bottom of the form. If the total for the day is greater than 25, the number should appear green.

DRAG DROP

You need to configure the Total field on the Evaluation form.

Which property should you select for the formula? To answer, move the appropriate property to the correct formula. You may use each property once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

36. DRAG DROP

You are designing a chatbot for a sports outlet.

You need to complete the chatbot.

Which features should you use? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE Each correct selection is worth one point.

37. HOTSPOT

You need to configure the Primary Contact field.

What should you configure? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

38. You need to format the Current Date field for parental consent.

What should you use?

39. DRAG DROP

You need to set up webpage permissions.

Which permissions must you set? To answer, move the appropriate permissions to the correct page. You may use each permission once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

40. HOTSPOT

You implement an editable grid for the Account entity.

The business team provides the following list of features that they would like you to implement:

• Group by or sort columns in the current view.

• Configure a business rule to show an error message.

• Edit values in calculated fields.

• Edit the Address composite field.

• Use the editable grid on mobile phones.

Which actions can you perform? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.


 

 

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