Genesys Certified GCP8 – CWFM Exam GE0-806 Dumps Questions

1. Which of the following automatically synchronizes configuration data, collects historical data, and provides real-time agent-adherence information to users of WFM web for Supervisors?

2. Which of the following is responsible for building WFM schedules?

3. Which are primary elements of workforce management provided by Genesys WFM?

4. Which of the following Genesys documentation will answer questions regarding sizing the WFM Database?

5. Which of the WFM Applications below connects to the Stat Server in order to receive Real-Time Adherence information from Genesys?

6. Which two actions can you perform using the WFM Configuration Utility? (Choose two.)

7. Which are possible methods of WFM Server load balancing? (Choose two.)

8. Which WFM Server can be set up to act as a Locator?

9. What is the maximum size of the database you have backup using the WFM DB Utility?

10. Which of the fallowing can be configured to send (through a customer-supplied SMTP server) E-mail notifications to agents and supervisors?

11. Which of the following Web servers are supported for WFM database? (Choose two.)

12. What are the possible actions one can take in order to avoid an Agent available in WFM Configuration Utility to be scheduled at all during the next schedule period? (Choose three.)

13. When a call arrives on a Routing Point and needs to be delivered to an Agent with a specific skill, which Genesys Solution actually decides who will receive the call?

14. How are agents linked to activities?

15. Agent’s Skills are added, modified or removed in which Genesys application?

16. Secure Socket Layer (SSL) may be used to encrypt the WFM Web connection to which of the following? (Choose two.)

17. Refer to the figure shown:

A Supervisor has access rights assigned as shown in the image, at the same levels across all sites.

Can she adjust security assignments for other Supervisors?

18. In order to successfully create and process a schedule which of the following applications are required to run? (Choose two.)

19. Which of the following access rights can be configured in WFM Configuration utility? (Choose four.)

20. Which of the following Time Profiles is valid for statistics used in WFM?

21. Which statement is correct?

22. For which of following activity types can you configure statistics to collect historical data? (Choose two.)

23. It is desired that multi-skilled Agents, when scheduled for an Outbound Activity, do not answer inbound calls and Emails.

They will only work outbound calls, what is this feature called?

24. Where in WFM Configuration Utility do you define business hours for a contact center?

25. What is the maximum number of contracts which can be created and used in WFM?

26. What is the maximum number of Exceptions which can be created per site?

27. Which of the following interfaces can be localized without any programming knowledge? (Choose two.)

28. Where can Overlays be configured?

29. Alerts in the Performance module are notifications that occur when pre-configured thresholds are reached.

How is the notification performed?

30. Using which application can you backup the WFM Database?

31. If S9t to ‘True’, which Calendar Service option resolves the Start/End times when a user adds a Full-Day Time Off with Start/End times not specified?

32. What is the relations between Agents and contracts?

33. What is the default start step when adding a new Shift?

34. Which of the following is true for “Marked Tim”?