Genesys Cloud CX Certified Professional – Consolidated Exam (GCP-GCX): The Ultimate GCP-GCX Exam Dumps for CX Professionals

1. Select the categories of Prompts in Architect. (Choose two.)

2. You have just added 53 employees to Genesys Cloud CX, and one of them, John Camper, has emailed to inform you that he did not receive the invitation email.

Which of the following options is the best way to move forward if you want John to be able to use the features and functions of Genesys Cloud CX?

3. Which of the following types ofinteractions can be configured for Recording Policies?

4. What is the maximum limit for creating performance dashboards for private users?

5. Which of thefollowing routes interactions based on an algorithm that determines the best available agent for the interaction?

6. Whichuser role is required to perform the deployment and installation of the Genesys Cloud CX organization?

7. Which of the following statements is NOT true regarding numbering plan?

8. Where do you add the list of IP or CIDR addresses which are allowed or denied access to an External or Phone Trunk?

9. Which Genesys Cloud CX featurepresents caller info to an agent and allows the user to update or collect the information?

10. Select the categories of ACD skills that can be added to a user or an interaction. (Choose two.)

11. Which of the following is NOT a Genesys Cloud CX Collaborate feature?

12. Genesys Cloud CX ACD assigns interactions to the most appropriate agent available.

Which of the following attributes is used to determine the best available agent? (Choose three.)

13. Select the features available in Genesys Cloud CXArchitect. (Choose three.)

14. Which of the following Genesys Cloud CX features helps ensure that enough agents are in the right place at the right time?

15. Which of the following components can be added to scripts? (Choose four.)

16. The license used by a user is determined by the permissions enabled in the roles assigned to that user.

17. Phone redundancy extends to include call survivability - Even when the connection to the Edge is lost, it prevents active calls from getting disconnected.

18. Which of following file formats are available to export a report? (Choose three.)

19. Which of the following is not a Quality Management feature?

20. User Status Detail report includes specifics about queue activity such as interacting, idle, and not responding.

21. To assign extensions to users, you must first__________.

22. Carlos is an administrator who needs to extract data on a group of agents handling customer service calls and track their performance. These statistics allowhim to estimate their average handling time.

Which of the following options would help him perform his task?

23. Which setting allows you create a place for each group in your organization to upload, organize, and share documents and files?

24. You cannot add variables to a script.

25. Which feature enables a voice interaction to interrupt an email interaction?

26. Which platform component manages account configuration, directory search, user membership, phone call routing, and agent assignment?

27. Which of the following metrics represents the average amount of time an interaction waits in queue before an agent answers it?

28. Which of the following attributes ensure that the interactions are routed to the most qualified agent? (Choose two.)

29. Sam is in charge of handling incoming interactions that are sent via the queue. Some calls enter and exit the queue without being handled or terminated.

What terminology is used to describe such calls?

30. Genesys Cloud CX recommends that you deploy Edges in an N+1 configuration.

In the event that an active Edge fails or goes offline for routine maintenance, this configuration ensures that you can:

31. Which options can be configured when setting up a queue? (Choose two.)

32. Which of the following add-on options are provided in Genesys Cloud CX? (Choose three.)

33. Which ofthe following best defines the performance view for Agents?

34. Select all available options for adding widgets to a performance dashboard. (Choose four.)

35. Routing is a part of customer communication that connects the customer with an appropriate automated resource or agent.

36. Which feature requires at least one single sign-on (SSO) integration to be configured before allowing a user to login to Genesys Cloud CX?

37. Your company has just acquired a new building, and you have to add this new location to Genesys Cloud CX.

What are the prerequisites to perform this task? (Choose two.)

38. Which of the following is NOT a feature of Genesys Cloud CX contact center?

39. Which of the following statements defines a critical question in an Evaluation Form?

40. In Genesys Cloud CX, you can prevent users from calling U.S. premium-rate numbers by: