Salesforce Sales-101 Exam Dumps (V8.02) for Salesforce Certified Sales Foundations Exam Preparation: Learn the Latest Practice Questions 2026

1. A prospect visited a company's website and completed a form expressing interest in a product.

What should a sales rep focus on when qualifying the prospect?

2. During a sales cycle, a sales representative may be required to handle objections from the customer to close the deal.

What is an effective way to handle an objection?

3. In which way should a sales representative drive trust through professional competency?

4. A customer has questions about the features of one product they are evaluating.

What is the first step the sales representative should take to address this?

5. A customer's order was sent to the incorrect warehouse for fulfillment. The order has yet to be fulfilled.

What should the sales representative check to fulfill the order through a differentwarehouse?

6. How doesunderstanding a customer's business strategies and goals help a sales representative scope a solution?

7. A new sales representative is struggling to fill the top of their sales funnel.

What is the potential benefit of revisiting dead opportunities?

8. How can a sales representative begin a confirming question?

9. A sales representative wants to track which opportunities in their pipeline contain items that customers need for an event next month.

How does tracking this help the sales rep manage risk?

10. A sales representative has a customer who is indecisive about the proposed solution and hesitant to close the contract.

How should the sales rep convince the customer to find the solution invaluable and close the contract?

11. A sales representative receives an objection and encourages the customer to elaborate on their hesitation and responses.

Which type of questions are they leveraging?

12. Which first step should a sales representative take to gain insight on potential customers?

13. Which sales quota measurement focuses on the end result rather than the relationship with the customer?

14. A sales representative qualifies a prospect before moving to the next stage of the sales process.

What key factors should a sales rep consider when assessing the probability of winning the business?

15. A sales representative has a prospect who is in discussions with multiple vendors about competing products. The sales rep is concerned the prospect might not remember the valuable benefits of the solution.

Which closure practice should the sales rep use to gain a commitment with this prospect?

16. After a number of meetings and conversations, a sales representative is invited to pitch to a prospective customer.

How should the sales rep build credibility with the prospect to better their chances of a successful pitch?

17. A sales representative is having a difficult conversation with a customer who is delaying making a decision to move forward without providing much detail.

What should the sales rep do to uncover why the customer is delaying the decision?

18. A Universal Containers sales representative is working with an account prospect to get them more comfortable with the company's offerings and solutions.

Which approach would help the sales rep educate the prospect about their offerings and solutions?

19. What are the four elements of emotional intelligence?

20. Before a sales representative can close a deal, they are providing the deadlines, payment schedule agreement, and requirements of the engagement.

Which document is the sales rep preparing to finalize this deal?

21. What is the desired outcome of an upsell proposal?

22. When a sales representative faces an objection, what is an effective first step to overcome it?

23. How does a sales representative determine if a customer might be a valid prospect for the product?

24. Which element should a sales representative understand todetermine if a sale quota is attainable?

25. A sales representative wants to transition to a recommendation in a way that demonstrates their ability to provide a competitive solution.

What should they use?

26. A sales representative is using elicitation techniques to gain a better understanding of their customer's business strategies, goals, initiatives, and challenges.

What are three elicitation techniques the sales rep should use?

27. A sales representative proposes an engagement solution that works seamlessly across all media to a customer.

Which strategy supports the solution?

28. A sales representative clarifies how a specific customer will benefit from the solution proposed.

Which part of a solution unit is the sales rep using?

29. After a salesrepresentative presents a value proposition to customers, they raise some objections.

The sales rep understands their reasoning and negative emotional reaction.

Which step should the sales rep take next to address these objections?

30. Leadership at Universal Containers is pressuring sales representatives to maintain a healthy pipeline, Which best practice can the sales reps use to satisfy management?

31. Asales representative just closed a deal and wants to make sure the customer is set up for success.

How can the sales rep ensure the customer has a great experience with the product?

32. A sales representative plans to attend a large industry conference.

How can the sales repensure the largest return on investment for attending the conference?

33. A sales representative is aware of an upcoming end-of-contract period for a key customer.

How should the sales repadapt their sales activities to address this change?

34. How can the sales rep work with marketing to improve the health of their pipeline?

35. Universal Containers (UC) is starting its third fiscal quarter and wants to ensure its sales representatives' territory plans will be successful.

Which activity should UC and its sales reps review mid-year to ensure success?

36. A sales representative wants to drive the adoption of a new product with a customer.

How should the sales rep address the customer's question: "What's in it for me?"

37. What measure will yield the most actionable information about an organization's territory model success?

38. A sales representative is in the closing stages of a deal and wants to summarize the benefits their solution provides to the customer.

What should the sales rep use to build their business case?

39. A sales representative is working on an opportunity that has recently progressed to a more advanced stage in the deal lifecycle.

Which action should the sales rep take to ensure accurate forecasting?

40. 1.A sales representative presents a solution and the customer isinterested in moving forward.

How can the sales rep gain the customer's commitment and close the deal?

41. A sales representative is preparing a presentation to showcase the value proposition of their solution to a prospect.

What should be the main objective of this presentation?

42. A sales representative is assigned to high-value prospects.

What can the sales rep do to gain their interest?

43. A sales representative wants to avoid getting a price objection during a meeting near the end of thesales cycle.

Which strategy helps minimize price challenges?

44. A sales representative is fulfilling an order using the step-by-step instructions for that specific customer

What are these instructions known as?

45. A sales representative closed a deal with a customer 6 months ago. The customer is now experiencing issues with the solution and the sales rep is trying to assess the customer's realized value.

What should the sales rep do?

46. A company is struggling to acquire new customers. After careful analysis, it realizes its value proposition is not resonating with potential customers, so it develops a new value proposition.

Which metric should the company use to track the effectiveness of the new value proposition?

47. A sales representative has a pipeline with a mix of opportunities at various stages.

The sales rep wants to improve stage velocity.

What should the sales rep do to improve stage velocity?

48. A sales representative wants to gain access to new buyers byleveraging people who are loyal to them, likely to recommend their solution, and well respected in their organization.

Which type of customer does the sales rep want to target?

49. A sales representative wants to interact with prospects on platforms they use regularly.

Which approach should the sales rep take?

50. A sales representative is working to understand a prospect's pain points, desired outcomes, and emotional drivers.

In which phaseof the sales process is this deal?