Proven Way to Pass Exam By Learning the CPHQ Dumps (V11.03): Continue to Read the NAHQ CPHQ Free Dumps (Part 2, Q41-Q80)

1. Quality improvement approaches are derivatives and models of the ideas and theories developed by thought leaders and include all of the following EXCEPT:

2. The following diagram shows:

3. The Baldrige criteria were originally developed and applied to business; however, in 1997, healthcare-specific criteria were created to help healthcare organizations address challenges such as focusing on core competencies, introducing new technologies, reducing costs, communicating and sharing information electronically new alliance with healthcare providers, and maintaining market advantage. The Baldrige healthcare criteria are built on the set of interrelated core values and concepts.

Which of the following is NOT out of those values and concepts?

4. Baldrige’s scoring system is based on a __________point scale. Each of seven criteria is assigned maximum value ranging from 85 to 450 maximum points.

5. The weight of scoring system is based on an emphasis Baldrige places on ___________ and an organization’s ability to demonstrate performance and improvement in the following areas:

Product and service outcomes

Customer-focused outcomes

Financial and market outcomes

Workforce-focused outcomes

Process effectiveness outcomes

Leadership outcomes

6. The focus of Lean methodology is a “ba to basics” approach that places the needs of customer first through five steps.

Which of the following is NOT out of those steps?

7. Although Lean thinking focuses on removing waste and improving flow, it also has some secondary effects such as:

8. Six sigma (3.4 defects per million) is a system for improvement developed over time by Hewlett-Paard, Motorola, General Electric, and others in the 1980s and 1990s.

The aim of six sigma is:

9. By using a set of statistical tools to understand the fluctuation of a process, management can predict the expected outcome of that process. If the outcome is not satisfactory, management can use associated tools to further understand the elements influencing that process. Six sigma includes process steps which are commonly known as ____________.

10. One of the difficult things about quality is explaining how _________ is different from a process or system.

11. The American Society for Quality has formed six categories of quality tools.

Which of the following is NOT out of those categories?

12. A Japanese tool called 5S (each step starts with letter “S”) is a systematic program that helps workers take control of their workspace so that it actually works for them (and their customers) instead of being a neutral or, as is quite common, competing factor.

Which of the following is/are NOT out of these five 5S?

13. Within any unit, organization, or system, there will be barriers to spread and adoption (e.g., organizational culture, communication, leadership support).

However, failure to transfer knowledge effectively may result in:

14. Rapid cycle testing is designed to reduce the cycle time of new process implementation from months to days.

To prevent unnecessary delays in testing or implementation, teams or units using rapid cycle testing must remain focused on the testing of solutions and avoid:

15. Organizational size affects the ability to disseminate best practices

16. A social service department regularly monitors the number of inappropriate referrals, the timeliness of discharge planning, and the number of days of discharge delays.

What additional monitor should be added to evaluate the appropriateness of social service interventions?

17. The primary purpose of a management information system is to:

18. One major difference between traditional quality assurance (QA) and quality improvement (QI) is that QI:

19. Which of the following processes is most cost-effective in preventing unnecessary resource consumption in the hospital?

20. The primary benefit of adopting a countrywide or global uniform set of discharge data is to:

21. Which of the following process can be judged as having highest quality of care?

22. The concept of cost-effectiveness in Healthcare delivery means:

23. Interpersonal relationships are the fundamental part of a management system. They basically coordinate activities of different departments in a unit.

What is the role of Interpersonal relationships in Healthcare delivery systems?

24. IHI has designed a model to support its breakthrough collaborative series.

A key component of the collaborative model is the ability of participants to work with other organizations to discuss:

25. Employees involved in quality circles are encouraged to develop ideas for improvement or request management efforts to propose solutions for adoption.

The aims of the quality circle activities are all of the following EXCEPT:

26. During improvement in healthcare system, because of a combination of technical complexity, system fragmentation, a tradition of autonomy, and hierarchical authority structures, overcoming the “daunting barrier to creating the habits and beliefs of common purpose, teamwork and individual accountability” necessary for spread and sustainability will require:

27. The increased focus on and mandate for healthcare data place healthcare providers in a different situation than they have known in the past. Providers document such things and, unfortunately, many providers struggle to address the measurement mandate proactively, which leads organizations to assume a defensive posture when external organizations release the data.

Which of the following ways show/s the responses of provider in such cases?

28. A more proactive posture would be to develop an organization-wide approach to quality measurement that meets both internal and external demands.

This approach is:

29. This example shows the relationship between:

30. In healthcare, many terms call for more precise operational definitions that how do an organization define the terms such as:

31. Stratification is the separation and classification of data into reasonably homogenous categories. It allows understanding of differences in the data caused by all of the following EXCEPT:

32. “A quality improvement team is interested in determining the percentage of medication orders that are delivered to nurses’ stations within one hour of the order’s receipt in the pharmacy. Before collecting data on this question, the team should determine whether it believes that this percentage could differ by floor, time of day, day of week, type of medication ordered, pharmacist on duty, or volume of orders received. If the team believes that one or more of these factors will influence the outcome, it should take steps to ensure that it collects the data relevant to these factors each time the pharmacy receives an order.”

This example explains:

33. Sampling is a key that healthcare professionals need to develop. If a process does not generate a lot of data, you probably will analyze all the occurrences of an event and not need to consider sampling.

Sampling usually is not required when the measure is:

34. _______________ is based on a simple principle-statistical probability. In other words, within a known population of size n, there will be a fixed probability of selecting any single element.

35. If you decided to interview ten patients in your emergency room on a given day and drew conclusions about your emergency services from these people. You have taken limited data and made a huge jump in logic.

This jump is known as:

36. Quality circles are groups of five to ten employees, with management support, who meet to solve problems and implement new procedures.

The aim/s of quality circle activities is/are:

37. Basically an operational definition is a description in quantifiable terms, of what to measure and the specific steps needed to measure it constantly.

A good operational definition:

38. Using the same operational definition becomes even more critical if you are trying to compare several hospitals or clinics in a system. When national hospitals are made, the operational definition challenge becomes extremely complex. All good measurements begin and end with_____________.

39. The problem with using readily available, convenient data is that the data usually do a poor job of answering the questions necessary to access performance. Ten years ago this “good enough” approach to data collection might have been acceptable. Today, however, because of the increasing demand to demonstrate effectiveness of care and efficiency of healthcare processes, this mind set is not acceptable. Performance quality and excellence do not occur because organizations do what they have always done or what is convenient.

Most healthcare observers agree that:

40. The data collection phase of the journey consists of two parts: (1) Planning for data collection and (2) The actual data gathering. A well designed data collection strategy should address different analytical questions.

Which of the following is/are the part of planning section for data collection?