1. Which of the following wireless standards provides the HIGHEST bandwidth?

2. A CAD PC is running, but it has fault lights that are illuminated. The PC has four disk drives in the drive enclosure One disk drive has a solid fault light, and another has a flashing fault light. The remaining two disk drives are green. The user was told the drives are hot pluggable.

Which of the following should a technician do FIRST to resolve the issue?

3. A network administrator is attempting to access the firewall while inside the datacenter .

Which of the following peripherals must be connected to do so?

4. A user states the department laser printer continues to display a paper jam error message despite the jam being cleared .

Which of the following should a technician do to troubleshoot this problem?

5. A technician is building a new PC and needs !o install RAM. The motherboard has four slots, which are grouped in pairs .

Which of the following types of RAM would be MOST appropriate'?

6. Users report they have to select the output tray at the printer, even though the correct tray is selected in the print dialog.

Which of the following should a technician perform FIRST to attempt to solve the problem?

7. A technician is building a CAD workstation for a user who will be saving files remotely.

Which of the following components are MOST important to include when configuring the system? (Choose two.)

8. A customer wants to convert a graphic design workstation into a gaming computer. The customer would like the loading times for games to be minimal .

Which of the following components needs to be added to finish this conversion?

9. Which of the following cloud computing concepts is used when a company requires its cloud infrastructure to grow with its business?

10. A customer is experiencing difficulty understanding VoIP calls when copying large files from a computer to the office server .

Which of the following settings should be adjusted to resolve the issue?

11. Which of the following devices performs forwarding decisions based on MAC addresses?

12. A technician is building a new PC and needs to install RAM. The motherboard has four slots, which are

grouped in pairs .

Which of the following types of RAM would be MOST appropriate?

13. A user receives the following error message when powering on a computer:

Hard drive cannot be found.

A technician restarts the computer, and it boots the OS normally. Several days later, the user reports another problem, but rebooting the computer does not resolve the issue. The technician replaces the motherboard, keeping the same CPU, battery, RAM, and hard drive. The user cannot authenticate at the login screen.

Which of the following would BEST explain the causes of the problem? (Select TWO)

14. An application is not responding on a user's workstation. After doing some research, a technician determines the drive is out of space .

Which of the following should the technician do NEXT?

15. A Windows 10 Pro user wants to initialize BitLocker to protect the system's data white it is at rest. The computer does not have a TPM .

Which of the following is required to satisfy this need?

16. Joe, a user, recently purchased a new multifunction printer and attempted to install it himself. He informed a technician that the printer is on his list of printers, but he is unable to print. The technician sees that the printer is listed as a generic printer under Devices and Printers .

Which of the following should the technician do NEXT?

17. A user has reported application connectivity problems to the network administrator. The network administrator knows there have been firewall configuration changes recently by a security vendor and believes the issue could be related to a port being closed on the firewall .

Which of the following should the network administrator do NEXT?

18. A user is unable to access network resources on a laptop. A technician examines the device and attempts to reproduce the issue. The technician cannot connect to resources by name or IP .

Which of the following should the technician check FIRST?

19. A customer contacts the help disk stating a laptop does not remain charged for more than 30 minutes and will not charge more than 15% .

Which of the following components are the MOST likely causes the issue? (Select three.)

20. A technician is upgrading a user’s smartphone and wants to move all of the applications and contact information quickly to the new device.

Which of the following connection types would work BEST to do this?

21. A developer reposts a recurring computer issue while compiling a program. The computer works at first, but it locks up during the compilation process. An immediate reboot does not resolve the issue .

Which of the following procedures will MOST likely solve the problem?

22. A junior technician is working on a new server that will Intercept web traffic and file requests from users computers and retrieve the necessary content .

Which of the following is the technician configuring?

23. A corporation maintains an active social media presence by constantly uploading audio and video. The corporation also regularly hosts video conferences, but attendees are reporting buffering during their telecast.

Which of the following should the IT department do to improve the ability to attend video conferences without interruption?

24. A user has a red X In t2he taskbar on a VM where Internet connectivity is usually located .

Which of the following should be checked FIRST II all other operations are working normally on the VM?

25. A company is terminating Cat 6 wiring at a 110 block.

Which of the following should be used?

26. A technician needs to configure a high-end workstation with four hard drives for redundancy. The customer wants the end result to have the highest capacity possible but still have the ability to survive a drive failure .

Which of the following RAID levels should the technician configure to accomplish this?

27. A user wants to print a large job on both the front and back sides of the paper.

Which of the following settings should the technician advise the user to change in the printer settings?

28. An administrator notices the RAID 5 array is reporting a degraded health message. It contains three HDDs. A technician replaces the faulty HDD with a new one. but users then report access to the fileshare is not as fast as it used to be .

Which of the following is MOST likely preventing the RAID array from operating optimally?

29. A user brings a Windows laptop into the office and connects it to a wireless network. Upon connecting to the network, the user is prompted to select whether the network is a home, work, or public network. The user selects the work profile and is able to access the Internet but cannot access office network resources.

Which of the following is the MOST likely cause of the problem?

30. An end user is unable to connect to the network, and a technician has visually verified the lights on the back of the PC are active and there is no physical damage to the Ethernet jack .

Which of the following tools should the technician use to continue troubleshooting the connection?

31. Which of the following cable types would MOST likely be used for a gigabit Ethernet connection on a desktop?

32. CORRECT TEXT

You need to configure your mobile device to send and receive electronic messages from your company.

You must use the company’s WLAN as all e-mail services are on default non-secure ports.

The company’s WLAN is broadcasting across the company for easier access. Both incoming and outgoing servers require login credentials.

Use the following parameters:

• Email address tech@techies com

• Password P@SSwOrd

• Pop techies com Port 110 Security. None

• IMAP techies com Port 993 Security SSL

• smtp.techies.com Port 465 Security: TLS

• Company SSID Techies

• Security WPA2

• Passphrase P@SSwOrd

• SSID is not broadcasted

INSTRUCTIONS:

Update the mobile device’s parameters to fit the criteria.

If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.

33. Which of the following is a common use for NAT?

34. A technician is talking to end users about the specifications for an upgraded application server. The users of the application report that there cannot be any unscheduled downtime or data loss. Additionally, they would like the performance of the application to improve over the previous server in any way possible. The previous server running RAID 5.

Which of the following RAID solutions should be implemented in this scenario?

35. Which of the following should be considered FIRST when upgrading the power supply on a high-end gaming PC?

36. Users in a print room have a new high-end laser printer. They set the printer to print on both sides of the paper by default. They initiated several print jobs, but none of the jobs printed .

Which of the following settings should a technician check to resume printing?

37. A technician is dispatched to troubleshoot a slow performance issue on a PC. Upon arrival, the technician immediately opens Task Manager and sees that CPU and RAM performance are within normal ranges. The technician then checks and verifies the speed and duplex settings and performance on the network card. The technician then temporarily disables the antivirus to see if performance is affected, and it is not.

After re-enabling the antivirus, which of the following is the NEXT best stop for the technician to take?

38. Using cloud-based servers is an example of:

39. A technician is troubleshooting network connectivity issues after a new wireless router was installed in an office. Users who connect to the new router are unable to access LAN resources .

Which of the following is the MOST likely cause of the issue?

40. A technician would like to install an internal storage drive for a computer .

Which of the following cable connectors would MOST likely be used to transfer data? (Select TWO).

41. Joe, a user, has purchased a new mobile device that uses a different OS than his previous one. Joe wants to copy his contacts and appointments from his corporate account without entering them manually.

Which of the following would be the BEST way for a technician to assist Joe?

42. Which of the following is an IP address that is assigned to a network device based on its MAC address?

43. A technician is implementing a virtual lest environment for a lab and needs to fulfill the following requirements:

• All instances must have a single virtual processor

• All instances must not be able to access the Internet.

• All instances must be able to talk to other instances to test application communications.

Which of the following must the technician also consider when implementing this configuration? (Select THREE).

44. A technician is setting up a laptop and projector for a presentation When plugging in the projector, it mirrors the desktop screen from the laptop but everything appears distorted and compressed .

Which of the following should the technician do to correct the appearance of the image on the projector?

45. A customer wants to store archived data on inexpensive optical media that will then be placed in a safe. According to the customer, each runoff of data will be between 2GB and 3GB .

Which of the following devices does a technician need to install for the customer?

46. A workstation has RAID 1 and RAID 5 arrays. Although performance is not degraded, management software is reporting a hard disk failure.

Which of the following should a technician do NEXT?

47. An instructor had been lecturing for 20 minutes and utilizing the overhead projection system, when the projector suddenly went blank. A technician was dispatched and was able to start the projector after several minutes; however, the screen went blank after briefly displaying the slideshow.

Which of the following would be the technician’s NEXT best option?

48. A workstation needs to operate at less than 30% utilization while running several virtual desktops.

As a technician Is preparing to build the workstation, which of the following will ensure the requirements are met? (Select TWO).

49. An end user has signed up to use a web-based calendar application.

Which of the following solutions has the user purchased?

50. The documents from a workgroup laser printer are not printing correctly. Some of the print is missing, and the pages come out dusty.

Which of the following should a technician do to fix this issue?

51. Which of the following cable types prevents electromagnetic Interference and is typically used In Industrial environments?

52. A developer has configured a new web application on a workstation using client-side virtualization. Despite working locally on the developer’s PC, other users on the network are not able to access the application.

Which of the following network configurations should the virtual machine be configured for to allow other users to access the application?

53. While on an airplane, a user wants to use wireless headphones to listen to music that is stored on a smartphone .

Which of the following should the traveler perform to use the headphones?

54. A company wants to protect its users from malicious websites but also provide the ability to log traffic in and out of the network.

Which of the following should the company place within its network to BEST protect its users?

55. After a new laser printer was installed, users began reporting issues. Duplicate copies of print jobs were not delivering fully separated copies; instead, similar pages were being stacked .

Which of the following settings MOST likely needed to be checked to correct this issue?

56. A technician needs to implement a disk array in a configuration that will prevent data loss in the event of a disk failure but also provide the benefit of increased performance .

Which of the following would provide the BEST combination of fault tolerance and read/write performance?

57. Employees are reporting the image on the screen in a conference room is too wide at the top and too narrow at the bottom. A technician tries to adjust the resolution but is unsuccessful .

Which of the following settings should the technician adjust NEXT?

58. CORRECT TEXT

You need to configure your mobile device to send and receive electronic messages from your company.

You must use the company’s WLAN as all e-mail services are on default non-secure ports.

The company’s WLAN is broadcasting across the company for easier access.

Users must authenticate to the server with the same credentials in order to send and receive email.

Authentication should be enforced in the settings of the mobile device using the following parameters:

✑ Username: [email protected]

✑ Password: P@$$w0rd

✑ Outgoing server: mail.techies.com

✑ Incoming server: pop3.techies.com

✑ Company SSID: Techies

✑ Security Key: CA:FE:33:71:00

INSTRUCTIONS:

Update the mobile device’s parameters to fit the criteria and support the strongest encryption available.

If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.

59. A user purchased a processor to upgrade a computer. After the installation, the computer no longer boots, but everything appears to be installed correctly.

Which of the following should the user have done prior to installing the new processor? (Choose two.)

60. A technician replaced a broken LED screen on a mobile computer. The operating system can be seen perfectly on screen, but the touch screen is non-responsive.

Which of the following are the MOST probable root causes for the given failure? (Choose three.)

61. A technician needs to give users the ability to transfer files between mobile devices. The technician teaches the staff how to use a file transfer method in which the devices need to be in close proximity with line-of-sight access to each other .

Which of the following technologies is the technician teaching to the staff?

62. Which of the following networking protocols would be BEST track packages through a sorting facility?

63. A technician is troubleshooting a network that is experiencing inconsistent connections through one of the network drops in the board room. The technician wants to verify the integrity of the network run but needs to identify which cable comes from the board room. However, none of the network connections in the network room are labeled.

Which of the following are the BEST tools for the technician to use to identify the correct network run to troubleshoot? (Choose two.)

64. Which of the following connector types is used to terminate household telephone cabling?

65. A user’s smartphone has been slow recently. A technician sees the phone was purchased two months ago, and it is top of the line. About a month ago, a new OS update was installed. To address the issue, the technician runs a hardware diagnostic on the device, and it reports no problems .

Which of the following is MOST likely the cause of the performance issue on the device?

66. Virtual machines hosted in the cloud that are used by developers to code applications are an example of:

67. Which of the following channels would commonly be used on an 802.11 wireless network?

68. A technician identifies an incorrectly terminated network cable as the cause of intermittent network drops .

Which of the following tools should the technician use to determinate the network cable?

69. Joe, a user, cannot access the network shared drive after network maintenance was performed. A technician verifies there is a valid IP address; however, the device is not on the correct subnet. The device must continue to be accessible by a third party .

Which of the following actions should the technician take to BEST resolve the issue?

70. A company requires an internal network device that can assign network addresses and configure the next hop for network hosts .

Which of the following network protocols must this device provide?

71. An office worker requests dual-screen capability with a laptop .

Which of the following peripherals is required to fulfill this request?

72. Which of the following is the MOST likely cause for a network PC to have an APIPA address?

73. Which of the following monitors and provides services such as software deployment and health monitoring to client machines?

74. A company has very strict rules regarding proprietary information leaving the premises. All computers host proprietary information. A technician is called to repair a computer on-site at the company’s corporate office. The technician identifies the troubleshooting steps to create a plan of action. The technician determines the computer needs to be taken off-site for repair.

Which of the following should the technician do NEXT?

75. Following a recent malware infection, a user is unable to access network shares from the local server. A technician verifies the device is able to connect to the Internet and the hosted email provider off-site The technician also confirms the local server is online Additionally, a malware scar reports the user’s computer is clean.

Which of the following is the best NEXT step to troubleshoot the issue?

76. Which of the following ports do Apple iOS devices use for charging and data transfer?

77. Which of the following is the minimum category cable that supports 1000Mbps speed?

78. The wireless feature of a user's laptop has stopped working. A technician replaces the wireless card, but the wireless range is now very limited. The technician removes the case .

Which of the following should the technician do NEXT?

79. Which of the following Is a key benefit of elasticity in regard to cloud computing?

80. Joe, a user , wants his desktop RAID configured to allow the fastest speed and the most storage capacity. His desktop has three hard drives .

Which of the following RAID types should a technician configure to achieve this?

81. A technician is replacing a broken screen on a new company laptop but does not have repair information from the vendor.

Which of the following is the BEST way to proceed?

82. A user experiences a paper jam when printing a 500-page, double-sided report. A technician .... then powers the printers off and back on. The printer's LCD display says it is ready, and all cables are securely connected, The user attempts to print the report again. but the printer still does not print....... troubleshooting steps should the technician attempt FIRST?

83. A technician is replacing an older video card with a new high-end video card in a workstation. The installation was successful, the new card seated properly, and power is connected. However, upon booting, the computer now emits several beeps and will not boot, but shows no error messages .

Which of the following is MOST likely the cause of this issue?

84. Which of the following connector types can be plugged into a device both right-side up and upside down?

85. A user is looking for software that can overlay information on objects seen through the camera of a mobile device. This is an example of.

86. A technician is setting up a VM for use in testing software deployments. The VM is offline, but the hypervisor is not.

Which of the following settings should the technician change to resolve this issue?

87. A client needs an MFD to be configured wirelessly to support an office. Access to copying should be restricted to employees; however, all users should be permitted to print from iOS devices .

Which of the following should a technician configure to allow this to happen? (Choose two.)

88. A technician is troubleshooting disrupted Internet connectivity in a small business environment with a perimeter firewall a domain controller managed switches and several access points. After running an ipconfig command on the affected workstations the technician observes an APIPA address being assigned .

Which of the following should the technician perform FRST When troubleshooting the issue?

89. Which of the following can be used to connect to external devices, can provide charging capability can pass video signals to a monitor, and Is capable of 40Gbps data transfers over a single cable?

90. A customer has two 8GB sticks of 2400-speed DDR4 installed in slots 1 and 2 of a computer and wants to add more RAM. The customer purchases two additional 4GB sticks of 3200-speed DDR4 and installs then in slots 3 and 4. While installing the RAM into the board, the user notices the board has “quad channel” etched near the RAM slots.

Which of the following can be said about the user’s channel configuration after upgrading the RAM?

91. An office has a network that has all computers connected to two switches. The switches are connected with a fiber cable. The computers and switches are all located in the same building .

Which of the following network types does this describe?

92. A technician is hired to install network cable in a crawl space running the length of a hallway.

To do so without a fire code violation, which of the following types of cable should the technician run?

93. A technician is configuring a new web server and must have over 10TB of fault-tolerant storage, while minimizing the number of failure points. The applications on the server also require the highest performance available .

Which of the following configurations would the technician MOST likely select?

94. A company is concerned about the security of sensitive data on a laptop a user frequently

takes off-site.

Which of the following enables hardware encryption to secure user data?

95. A technician is selling up a workbench to repair desktop computers. The technician wants to work on several computers at the same time while minimizing the number of peripherals on the workbench .

Which or the following should the technician use?

96. A business owner wants to filter objectionable content from being accessed with an internet browser .

Which of the following network devices would be BEST suited for this task?

97. Which of the following devices is susceptible to broadcast storms if configured incorrectly?