Trust DumpsBase’s 100-140 Dumps (V9.02) for Your CCST IT Support Exam Preparation: Check 100-140 Free Dumps (Part 3, Q81-Q120) Today

1. Before beginning work on replacing the memory modules in a laptop, what is the most effective method for an IT technician to minimize the risk of electrostatic discharge (ESD)?

2. What should an employee do if they receive an urgent call from someone claiming to be a senior executive who requests sensitive company information immediately?

3. A company requires its developers to access AWS resources from the corporate office only.

What should be included in the IAM policy to enforce this requirement?

4. During a routine security check, a user discovers they do not have a recorded BitLocker recovery key for their device.

What should they do first to ensure they can recover their system in the event of a lockout?

5. When configuring a new employee’s access in AWS IAM, what is a best practice for ensuring they only have the necessary permissions to fulfill their job responsibilities?

6. An IT support company has recently restructured its help desk to improve queue management. After the restructuring, a significant reduction in customer wait times was noticed.

Which of the following best explains this improvement?

7. A user complains that a website is not displaying the latest updates even though the site’s administrator confirms the updates were made.

What should the user do first to ensure they are viewing the most current content?

8. During a security audit, a technician needs to assist a user in finding the MAC address of their network card on a macOS computer.

What instruction should the technician give to accurately retrieve this information?

9. A company is integrating Amazon S3 buckets for cloud storage and requires users to map these as a network drive on their local machines.

Which tool should IT support recommend for seamless integration and mapping?

10. A Linux user is setting up a home server and needs to confirm their IPv6 address for proper configuration.

What command should the IT support technician recommend they use?

11. While upgrading the graphics card in a gaming PC, what ESD prevention method should the technician employ to protect both the new and existing hardware?

12. During startup, a user notices that their computer is running slower than usual and suspects that unnecessary programs are loading at boot.

What should the technician recommend to manage startup programs effectively?

13. Which command can be used to force a background update of all Group Policy settings, including security settings, without logging off?

14. A technician needs to check network cables in a tight and cluttered server room.

What safety precaution is most important to prevent accidents?

15. While reviewing your emails, you find a message from a sender claiming to be a vendor for your company, asking for urgent confirmation of account details so they can process an invoice. The email looks slightly different from regular communication from this vendor.

What should you do?

16. A user needs to monitor the disk usage and free space of their Linux server regularly.

Which command should the IT support technician suggest for detailed disk usage statistics?

17. A macOS user is trying to determine how much storage space they have left on their MacBook.

Which tool should the technician recommend they use to find this information most accurately?

18. A user reports they cannot access the company’s internal website hosted on an intranet server. You suspect an issue with Active Directory affecting their access.

What should you verify first in Active

Directory?

19. What is the best practice when an employee receives an email that appears to be from their bank asking for immediate verification of their login details?

20. During a video conference call, a user notices that their system is lagging significantly. The technician suspects high CPU usage by another application.

How should the technician instruct the user to verify and address this issue?

21. During an IT department audit, it was noted that response times could be improved. The IT manager is considering changes to optimize support processes.

Which of the following would most effectively reduce the time to first response?

22. What should a technician do immediately after concluding a troubleshooting session via PC Anywhere?

23. A technician is scheduled to replace a broken LCD screen on a laptop.

What is the most important safety procedure to follow before starting the repair?

24. During a presentation, a user finds that the projected image is too dim, making it difficult for the audience to see.

Which action should the user take to resolve this issue on a Windows laptop?

25. A team of IT support technicians at a large corporation uses various time management techniques to handle a high volume of support tickets efficiently.

Which technique would best ensure a balanced workload and effective time utilization among the team members?

26. A user working from a remote office needs to provide the MAC address of their Windows 10 laptop to register it on the corporate network.

Which of the following methods should the IT support technician suggest to the user for retrieving this information?

27. A company’s IT support team is revising its Service Level Agreement (SLA) to better meet client expectations and improve ticket resolution times.

Which of the following SLA modifications would most effectively ensure a higher standard of service?

28. A user needs to backup important documents from their Windows laptop to ensure they are protected in case of a system failure.

Which of the following is the best step to achieve this using OneDrive?

29. A user reports that the screen brightness on their Windows 10 laptop is too high, causing eye strain.

What should the technician instruct the user to adjust first?

30. What is the correct protocol for handling a situation where a technician experiences a mild electrical shock while troubleshooting a laptop?

31. A user reports that their computer is running slowly following a recent Windows update.

What should a technician suggest first to troubleshoot the issue?

32. During a meeting, a user tries to project their laptop’s screen onto a conference room display but only the desktop background is visible on the external screen; no icons or applications are shown.

What should be done to correct this issue?

33. A user has extended their desktop across two monitors for better multitasking but finds that the mouse does not move smoothly between screens.

What is the most likely setting to adjust to resolve this issue?

34. During a TeamViewer session, how should a technician handle a situation where they need to access a user’s sensitive files to troubleshoot an issue?

35. What is the most important security measure to implement when using VNC to provide remote support to an end user’s device?

36. When integrating a new ticketing system, what is a primary consideration to ensure it supports the help desk team’s operational needs?

37. A user’s laptop that was encrypted with BitLocker has been recovered after being lost. The user does not remember the BitLocker password but has access to their Microsoft account.

What is the best next step to regain access to the laptop?

38. A technician needs to replace a faulty power supply unit (PSU) inside a desktop computer.

What safety procedure should be followed to minimize the risk of electrical shock?

39. A user in a corporate environment is required to confirm their device’s IPv6 address for network configuration purposes.

What should the IT support technician advise the user to do on their Windows 10 device?

40. Which functionality of a modern ticketing system most directly contributes to improving customer satisfaction with IT support services?