1. A technician needs to configure a high-end workstation with four hard drives for redundancy. The customer wants the end result to have the highest capacity possible but still have the ability to survive a drive failure.

Which of the following RAID levels should the technician configure to accomplish this?

2. A user is configuring a mobile device to retrieve email from an ISP In the process of verifying the connection, the user receives a message stating the outbound connection cannot be completed .

Which of the following BEST describes the user's connection trouble?

3. A technician is troubleshooting a network that is experiencing inconsistent connections through one of the network drops in the board room. The technician wants to verify the integrity of the network run but needs to identify which cable comes from the board room. However, none of the network connections in the network room are labeled.

Which of the following are the BEST tools for the technician to use to identify the correct network run to troubleshoot? (Choose two.)

4. A technician is selecting a projector for a conference room that always has a significant amount of light due to the building design.

Which of the following is the MOST Important property In this case?

5. Which of the following connectors would MOST likely be found on an RG-6 cable?

6. Which of the following server roles would be used to host mapped drives on a corporate network?

7. A SOHO wants to reduce printing costs.

Which of the following forced configurations would BEST accomplish this goal?

8. The touch-screen feature on a Windows device has stopped working.

Which of the following should the technician check FIRST?

9. An office has a network that has all computers connected to two switches. The switches are connected with a fiber cable. The computers and switches are all located in the same building.

Which of the following network types does this describe?

10. A technician is setting up a WiFi-enabled thermostat for a customer, but the customer is concerned about IoT devices getting hacked.

Which of the following BEST address the customer’s concerns? (Choose two.)

11. Which of the following would MOST likely be used 10 assign a permanent address to a host on a network using dynamic IP addresses?

12. After replacing a failed mother board in a user’s computer, the technician receives a report that the computer is behaving erratically. The user states the computer shuts down randomly throughout the day and freezes frequently. The technician performs a memory diagnostic, and it reports no issues.

Which of the following should the technician check NEXT in troubleshooting this issue?

13. Users all over campus are calling the help desk to report issues connecting to the Internet. The help desk follows a script to ask questions about their issues. All the users answer the questions similarly A help desk technician confirms no environmental changes have taken place and is currently looking through multiple system and application logs.

Which of the following steps in the troubleshooting methodology is the technician currently performing?

14. A customer travels often and needs to connect a laptop to the home office server. The customer wants to use a cell phone data connection but has connected to the wrong network in the past.

Which of the following would work BEST to ensure a secure connection through the cell phone?

15. Ann, a user, has been unable to print Jo the network printer. While attempting to print a document, she noticed the printer was turned off. She then turned the printer on but still could not print.

The technician who Is assisting Ann asks If she rebooted her PC. but Ann says she did not have time due to a meeting. Other users who arrived to work after her are able to print successfully. The technician looks at Ann's workstation and sees the printer is grayed out.

Which of the following is the MOST likely cause of this issue?

16. The IT department recently upgrade client computer for the graphics department. A user reports the new computer has not worked since up. It , makes unusual sound when pressing the power button.

A technician verifies the power cable works and the computer is connected properly to both data and power. The monitor powers on but display the message NO source.

Which of the following BEST explains the cause of this problem?

17. A technician is installing an optical drive in an engineering workstation that allows for optical media backups up to 128GB for each project.

Which of the following doves should the technician install in the workstation?

18. An engineering company is experiencing issues When accessing multi-gigabyte files from their local drives. It can take a very long time to access the files but once they are opened speeds are acceptable.

Which of the following recommendations will a technician MOST likely make?

19. A user’s personal laptop has been behaving erratically for the past month. Today, however, the user cannot perform any work on the laptop, as the device locks up immediately after logging on. Believing the issue to be a malware infection, a technician takes the laptop back to the workbench for additional tests and diagnostics. A full-system malware scan returns inconclusive results. The user reports only new software installations have been made to the laptop.

Following best practice methodologies, which of the following should the technician perform NEXT to resolve the problem?

20. Which of the following networking protocols would be BEST track packages through a sorting facility?

21. A technician Installs a new PoE-capable wireless access point using a 200ft (61m) cable, but the access point does not power on when plugged Into the Ethernet cable. The technician verifies the Ethernet cable Is plugged Into a working switchport.

Which of the following should the technician do to resolve this issue?

22. A user reports being unable to browse the Internet. A technician believes the cause of the issue is related to DNS.

Which of the following should the technician perform NEXT?

23. A user is not receiving emails on a laptop. A technician is able to send emails using the local client, however no new emails are being received. The POP3 and SMTP settings in the corporate email configuration look correct. The technician notices a new antivirus program was installed on the machine recently.

Which of the following is MOST likely causing the program?

24. A user primed a report on a workgroup inkjet printer, but the pages have smeared Ink on them.

Which of the following should a technician check FIRST to address this Issue?

25. While on an airplane, a user wants to use wireless headphones to listen to music that is stored on a smartphone.

Which of the following should the traveler perform to use the headphones?

26. An analyst asks a technician to recommend a solution for a customer in the software development industry, where the customer can test a variety of OS’s running the various applications that the customer produces. The customer wants to minimize the investment in hardware.

Which of the following solutions should the technician recommended to BEST meet the customer’s requirement?

27. A workstation has RAID 1 and RAID 5 arrays. Although performance is not degraded, management software is reporting a hard disk failure.

Which of the following should a technician do NEXT?

28. An administrator is configuring a virtualization workstation that will host several mission-critical VMs for the human resources department The workstation will be required to support multiple users at once, and large amounts of data will be accessed daily .

Which of the following components will BEST meet these requirements? (Select THREE).

29. After setting up a DHCP server and a DNS server a technician would like to centralize all of the events generated by the two servers so they can be viewed in one dashboard.

Which of the following is a data source used to populate the dashboard?

30. Which of the following Internet connection types often terminates at a switching center and then requires the use of a different media for the last mile to the customer?

31. A user wants to do weekly full-system backups on a laptop while minimizing the time required to perform the task.

Which of the following would be BEST to use?

32. A technician is building a new PC and needs to install RAM. The motherboard has four slots, which are grouped in pairs.

Which of the following types of RAM would be MOST appropriate?

33. Which of the following cloud models would MOST likely be described as a service in which the customer has no responsibility for application patching?

34. Which of the following connector types would MOST likely be used to charge a laptop computer?

35. A technician wants the number of virtual machines hosting a web application in the public cloud environment to scale based on real-time traffic on the website.

Which of the following should the technician configure?

36. After upgrading a smartphone’s OS, Joe, a user, reports the smartphone no longer connects to his automobile automatically when near it, Joe, restarts the smartphone, but the problem persists.

Which of the following should a technician do NEXT to restore the previous functionality?

37. A technician is building a new PC and needs !o install RAM. The motherboard has four slots, which are grouped in pairs.

Which of the following types of RAM would be MOST appropriate'?

38. A technician is configuring a high-performance workstation. The technician needs to choose storage for the boot drive with the highest performance possible.

Which of the following drive types BEST meets this requirement?

39. An engineer is working at a remote site that does not have Internet access.

Which of the following features should the engineer use to connect a laptop to the Internet if hotspot functionality is unavailable?

40. A technician is configuring a new desktop and wants to implement lull disk encryption. When attempting this task, the technician gets an error staling the device cannot be encrypted.

Which of the following does the technician need to enable so the drive can be encrypted?

41. A computer that had been running properly for about three years no longer boots A technician observes the computer attempts to pass POST but it beeps three times before crashing. The computer then attempts to boot again and repeats the process.

Which of the following is MOST likely the cause of the problem?

42. Which of the following connectors would be used to connect the cable leading to the power supply to an IDE hard disk drive?

43. A business owner wants to filter objectionable content from being accessed with an internet browser.

Which of the following network devices would be BEST suited for this task?

44. Which of the following is a common use tor NAT?

45. A user is unable to print to a printer on the network. When a technician runs the ping command, the technician receives a response. However, the hostname is correct when the technician runs the nslookup command.

Which of the following BEST describes the issue the technician is seeing?

46. Company management wants to be able to give users the ability to work remotely during periods of bad weather.

Which of the following should be enabled to allow the workforce to do this?

47. A user wants to build a new home computer that will be used exclusively for the latest offline games. The user consults with a technician on the best hardware to purchase. The user has already picked out the CPU, GPU. RAM, and motherboard, but is unsure what else is important to achieve top performance.

Which of the following should the technician suggest? (Select TWO).

48. Which of the following explains how a cloud computing provider is able to provide scalable services to several different clients?

49. A company wants to purchase new equipment for its help desk team. Team members work in a 24/7 environment and share desks with coworkers from other shifts. The company already has dual monitors set up on each desk but decides replacing the existing desktops with laptops would be the best business decision to support the mobility needs.

Which of the following laptop features or accessories would be BEST suited for this business environment?

50. A technician would like to install an internal storage drive for a computer.

Which of the following cable connectors would MOST likely be used to transfer data? (Select TWO).

51. A user received the following error message while trying to access a shared drive: Network Path was Not Found.

Which of the following should be performed to resolve the issue? (Select TWO).

52. An instructor had been lecturing for 20 minutes and utilizing the overhead projection system, when the projector suddenly went blank. A technician was dispatched and was able to start the projector after several

minutes; however, the screen went blank after briefly displaying the slideshow.

Which of the following would be the technician’s NEXT best option?

53. A user reports the following issues with a smartphone:

• Wrong Hems selected

• Multiple selections with a single touch

• Incorrect letters write typing

• Does not hold a charge

Which of the following would MOST likely resolve these issues?

54. A systems administrator receives a notification from the RAID controller that the RAID 5 array is degraded. Upon logging into the server, the administrator sees that on local disk 0, physical disk 2 has failed.

Which of the following is the BEST course of action to take to resolve the problem?

55. A user calls the help desk stating a laptop is performing slowly and the hard drive activity lights are blinking continuously. A technician checks for enough hard drive space, disables antivirus and indexing services, and runs a full-system diagnostics check, which returns no failure.

Which of the following should the technician do NEXT?

56. A laser primer is consistently having Issues picking up paper from me tray as the print is initiated. There are no problems with print quality.

Which of the following parts should be replaced FIRST?

57. Which of the following speeds would a wireless network perform at when the network is built in bridge mode containing 802.11g, 802.11n, and 802.11ac access points?

58. A network administrator has discovered an amber indicator light on one of the redundant PSUs of a production server that went offline.

Which of the following is the FIRST step in troubleshooting this issue?

59. A technician is setting up RAID 5 on a server that needs to be highly available.

Which of the following is the BEST option to use for the array?

60. An end user is building a small home media server. The user wants to be able to add and remove hard drives without powering down the server.

Which of the following should be enabled to allow for this?

61. A technician receives a laptop from an end user who reports that some aspects of the image are left behind when applications are closed and persist until reboot. The technician also notices black dots throughout the screen. The technician recalibrates the display settings and updates the drivers for the display adapter, but the issue persists.

Which of the following is the laptop MOST likely experiencing? (Choose two.)

62. Which of the following peripherals would a company use to take inventory quickly and update price tags for products? (Choose two.)

63. A developer wants to be able to run a virtual machine on a desktop for application testing.

Which of the following should a technician implement to complete this request?

64. A user’s smartphone has been slow recently. A technician sees the phone was purchased two months ago, and it is top of the line. About a month ago, a new OS update was installed. To address the issue, the technician runs a hardware diagnostic on the device, and it reports no problems.

Which of the following is MOST likely the cause of the performance issue on the device?

65. Ann, an accountant, reports that after turning on her new laptop, she received a message stating her IP address is already in use on the system. She tried going back to her old desktop, which she now only uses for email, but received the same message. The technician checks the account and sees a comment that Ann requires a special network setup to connect to the banking software.

Which of the following should the technician do to resolve the issue?

66. A systems administrator wants to take advantage of the benefits of the major cloud providers while retaining some data and services in the local datacenter.

Which of the following types of cloud model should the administrator consider?

67. A customer contacts the help disk stating a laptop does not remain charged for more than 30 minutes and will not charge more than 15%.

Which of the following components are the MOST likely causes the issue? (Select three.)

68. Which of the following connectors is commonly known as serial?

69. A user is experiencing slow performance on a workstation. A technician Investigates and speculates the performance issue is being caused by an excessive number of background services running at startup. The technician troubleshoots the issue, and then finds and disables many services that have been running at startup. Next, the technician informs the user the remediation is complete. The following morning, the technician receives a call from the same user reporting performance is still slow.

Which of the following troubleshooting steps did the technician MOST likely fall to complete?

70. A technician is building a workstation with 8GB of RAM that will host a VM. The VM will be used to test software installations prior to mass deployment. The workstation will also serve the installation files and packages necessary to install applications remotely on networked devices that have passed the testing process.

Which of the following hardware components are needed for the setup to function as required? (Select TWO)

71. Which of the following cable types should be used to connect a cable modem to a SOHO router?

72. A computer has a static address configured and is able to connect to resources on the same VlAN but is unable to access resources on other VLANs .

Which of the following should be configured to allow this communication?

73. Ann, a user, reports the 20GB hard drive on her VM is full. She frequently has to delete files so the machine is usable again. Ann would like access to a machine with a larger hard drive. Aside from the drive being too small, the machine works perfectly for Ann. A technician checks the virtual host and sees it has about 400GB of available disk space.

Which of the following should the technician do to resolve the problem quickly?

74. Ann. an end user, hears multiple beeps each time she attempts to start her workstation, but the computer does not boot successfully. The workstation was recently serviced for a separate issue.

Which of the following will MOST likely resolve the current issue with the shortest amount of downtime?

75. A customer accidentally dropped a laptop while it was charging. The next day. the customer noticed the laptop would not turn on and called a technician to investigate. The technician confirmed the laptop would not turn on even though it is connected to the power adapter.

Which of the following components was the MOST likely cause of this behavior?

76. While troubleshooting a magnetic hard drive, a technician hears a loud clicking noise, Identifies SMART, errors, and notices the operating system will not load.

Which of the following is MOST likely the Issue?

77. A client needs an MFD to be configured wirelessly to support an office. Access to copying should be restricted to employees; however, all users should be permitted to print from iOS devices.

Which of the following should a technician configure to allow this to happen? (Choose two.)

78. Which of the following is an APIPA address?

79. A developer downloaded and installed a new VM on a hypervisor to test a piece of software following the release of an OS patch. After installing the VM. the developer is unable to download updates from the vendor.

Which of the following should the developer check?

80. A technician needs to implement a disk array in a configuration that will prevent data loss in the event of a disk failure but also provide the benefit of increased performance.

Which of the following would provide the BEST combination of fault tolerance and read/write performance?

81. A shipping department is having problems with its thermal label printer. Two columns on the left are not appearing on all labels.

Which of the following should a technician do FIRST?

82. A company is using a high-speed impact printer to create invoices on multi-layer forms. The printing on the top copy looks OK, but the lower copies are almost unreadable.

Which of the following parts is MOST likely causing the problem?

83. Which of the following is a common use for NAT?

84. A user purchased a processor to upgrade a computer. After the installation, the computer no longer boots, but everything appears to be installed correctly.

Which of the following should the user have done prior to installing the new processor? (Choose two.)

85. A user has reported application connectivity problems to the network administrator. The network administrator knows there have been firewall configuration changes recently by a security vendor and believes the issue could be related to a port being closed on the firewall.

Which of the following should the network administrator do NEXT?

86. The graphics has an issue with printing certain files. The printer does not print the complete image on larger files. A technician verifies the network speed of the printer is set to 1GB and that regular text files print without issue.

Which of the following is the MOST likely cause of this problem?

87. A customer has two 8GB sticks of 2400-speed DDR4 installed in slots 1 and 2 of a computer and wants to add more RAM. The customer purchases two additional 4GB sticks of 3200-speed DDR4 and installs then in slots 3 and 4. While installing the RAM into the board, the user notices the board has “quad channel” etched near the RAM slots.

Which of the following can be said about the user’s channel configuration after upgrading the RAM?

88. A technician deploys a new laptop lo Ann. a user, who travels frequently and uses a Bluetooth mouse. Ann reports that while typing on the keyboard, the mouse pointer randomly moves around and selects things she did not intentionally click on.

Which of the following should the technician check NEXT to resolve this issue?

89. A ghosted Image appears on the monitor at a user's desk. After looking Into the issue, a technician determines It Is burn-In on the monitor. The technician replaces the monitor.

Which of the following should the technician do to BEST prevent this from happening again? (Select TWO).

90. A technician needs to routinely run scripting commands in Linux but does not want to walk over the server room every time to perform the task. The technician also travels between buildings and has a Windows 10 laptop with 4GB of memory and a fully partitioned 500GB hard drive.

Which of the following steps should the technician take to resolve this issue? (Choose two.)

91. A customer wants to convert a graphic design workstation into a gaming computer. The customer would like the loading times for games to be minimal.

Which of the following components needs to be added to finish this conversion?

92. Following a recent malware infection, a user is unable to access network shares from the local server. A technician verifies the device is able to connect to the Internet and the hosted email provider off-site The technician also confirms the local server is online Additionally, a malware scar reports the user’s computer is clean .

Which of the following is the best NEXT step to troubleshoot the issue?

93. A SOHO user wants a multifunction device to be set up for the office printer. Additionally, scanning and fax capability must be set up for office employees only. Guest WiFi access will open.

Which of the following configuration changes will BEST meet the user’s request? (Choose two.)

94. Company management wants to give users the ability to work from home during periods of bad weather.

Which of the following would enable the workforce to do this?

95. A company offers several out-of-the-box computer configurations to its clients. A client requests several new computers for its newest location, which will be used by guests to check in upon arrival and fill out contact information.

Which of the following configurations would BEST fit this customer’s needs?

96. A laser printer in a SOHO is experiencing frequent jams. The printer has been reliable in the past After installing a maintenance kit. the issue persists .

Which of the following is the MOST likely cause of the

97. A technician is repairing a computer mat has been falling 10 POST. When the technician presses the power button, the LED lights turn on. the tans rotate, and the hard drive spins up. However, nothing displays on the known-good monitor, and the computer does not boot up.

Which of the following will MOST likely provide diagnostic information?

98. Which of the following makes it possible to use an IP phone without needing an AC adapter?

99. DRAG DROP

A customer, Ann, has requested two custom PCs, one to be used for gaming and the other to be used as a virtualization workstation for her business.

The gaming PC should support the latest games and gaming peripherals.

The virtualization workstation should be able to host several production virtual machines as part of Ann’s home business.

INSTRUCTIONS

Use the tabs at the top to switch between the PCs.

Objects should be placed on the appropriate slot/display areas and can only be used once.

All slot/display areas should be filled.

If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.

100. After a new laser printer was installed, users began reporting issues. Duplicate copies of print jobs were not delivering fully separated copies; instead, similar pages were being stacked.

Which of the following settings MOST likely needed to be checked to correct this issue?