Online Nonprofit Cloud Consultant Certification Dumps [2022] To Prepare Exam Well

1. Which resource should the consultant recommend to a non-profit organization to suggest new features in NPSP?

2. A user creating Opportunities wants to avoid manually entering information twice in order to have it appear on both the Opportunity record and the Payment record .

Which two steps should be taken to set this up?

3. A development director needs to understand which organizations have given to the nonprofit in some year prior to the current, but have not contributed to the nonprofit in the current year .

How should the consultant accomplish this task?

4. A nonprofit organization is retiring its legacy donor, donation, and payment processing systems. The organization wants to load 45,000 records into Salesforce from a single flat file .

Which tool should be used to create all of the records at once?

5. A nonprofit organization is currently using Person Accounts in Salesforce. The organization now wants to use the NPSP Household Account model instead and does not want system administrators to interact with anything related to the Person Account model .

What should the consultant advise?

6. A nonprofit organization needs to import a list of donations made at a recent gala. Several of the donors have more than one mailing address .

What is the correct order of objects to import data in Salesforce?

7. A membership organization needs to send out automated renewal emails on a 30/60/90 period. Each referenced email template needs to differ based on the members' web site visits .

Which automation method should a consultant recommend?

8. A nonprofit organization has a new system administrator who has just taken over managing its existing Salesforce organization and wants to know which data maintenance practices should be used.

Which two data hygiene practices should a consultant recommend? Choose 2 answers

9. A nonprofit has been keeping track of donors' employers in a spreadsheet. The nonprofit has hired a consultant to upload data to the NPSP Affiliations object .

What is the correct order for uploading the donors' employment information?

10. A nonprofit customer is concerned about its users having their Salesforce usernames and passwords compromised .

Which Salesforce security feature should the consultant recommend?

11. A nonprofit organization wants the 15th of the month listed as the Close Date for all recurring donations and has selected the 15th in the Day of the Month picklist. In reviewing Recurring Donation Opportunities it is found that some of the Opportunities have close dates at the end of the month.

Which action should the consultant take to troubleshoot this issue?

12. A finance associate needs to track specific funds associated with gifts from individuals and organizations. Gifts may be received as either single amounts associated with one or more funds, and totals by fund will need to be reported on for reconciliation with a finance system.

How should the consultant accomplish this with NPSP?

13. A nonprofit organization provides case management to its clients. There is a requirement for a score to be automatically assigned to each client based on several factors such as age, income and number of health conditions. The nonprofit also wants to automate the creation and assignment of follow up tasks related to the client.

Which combination of functions should the consultant recommend?

14. A nonprofit organization needs an audit trial of metadata changes over time and the ability to develop, test, and a release project independent of other projects in development .

Which development model should be chosen?

15. A nonprofit organization wants to add any donor who gives to its Capital Fund to the Capital Campaign .

Which two steps should be taken to accomplish this?

16. A local charity receives its income from recurring payments, The Recurring Donation object is used and contains a unique and manually entered reference number. This reference number should not be modified after creation. The finance department has requested that all child Opportunities also contain this unique reference number to make it easier to reconcile payments .

How can the consultant achieve this?

17. A nonprofit organization has a large volume of contacts, organizations, and address records. The organization wants to migrate all of its data into its NPSP org.

What are two considerations? Choose 2 answers

18. A consultant is importing a number of new individual gifts from a recent fundraising event for a non-profit that is using NPSP. It is very important that donors receive credit for these new donations.

Where is the automatic Opportunity Contact Role hard credit value configured for this scenario?

19. A nonprofit organization had enabled Person Accounts in its org and now wants to install NPSP. The nonprofit organization wants to completely remove all Person Account features.

What should the nonprofit organization consider?

20. A nonprofit client wants to connect directly to other nonprofits using Salesforce who have a very similar business use case.

Which resource is designed for this purpose?

21. A system administrator encounters an error at run time that a record couldn't be updated when a Customizable Rollup ran .

What should the consultant check?

22. The Development Director at a nonprofit needs to track grant lifecycles using the NPSP, including assigning actions to staff members, tracking applications, reporting deadlines, and summarizing the total amount awarded with payments towards the total.

How can this be accomplished with NPSP using Account records for the grant making institution?

23. A nonprofit organization has white papers, case studies, and impact reports on its website. The organization wants to track website visitors who download those assets. Once tracked, the organization wants to pursue the visitor as a constituent .

Which solution should be considered?

24. A consultant is setting up a governance framework as part of a nonprofit organization implementation.

Which three elements should be included in a Salesforce-recommended governance structure? Choose 3 answers

25. A nonprofit organization wants to use a multi-channel marketing tool for its email, social, and text messaging engagement .

Which solution should the consultant recommend?

26. A nonprofit organization uses a vendor for direct mail, and receives a monthly spreadsheet from it with donor information, donation amounts, and the solicitation campaign that the donation was in response to.

How can this information can be entered and de-duplicated against existing individuals in the Nonprofit Success Pack (NPSP)?

27. A nonprofit organization recently completed a migration to a NPSP Salesforce org. The consultant wants to ensure that all the migrated Accounts use the same account model .

What action should the consultant take?

28. A nonprofit organization created a custom Opportunity name for all organization donations.

Which two considerations should the consultant discuss with the organization? Choose 2 answers

29. A nonprofit organization is interested in a CRM that manages its constituents and has an integrated email marketing tool with built-in scoring and engagement tracking.

Which solution should the consultant recommend?

30. A nonprofit organization has engaged a consultant to implement NPSP and has a large membership program it wants to manage in Salesforce .

Which two things does the consultant need to set up to ensure that the membership rollups in NPSP will work properly?

31. A nonprofit organization receives a number of donations from Donor Advised Funds where the check is written by the financial institution that houses the Donor Advised Fund .

What should the consultant recommend to ensure that the Donor Advised Fund receives credit for the donation?

32. A nonprofit organization wants to designate its donors into three categories, Gold, Silver, and Bronze, based on the total gift amount for that year .

How can this be accomplished using NPSP?

33. A nonprofit organization uses Customizable Rollups and has a large volume of Recurring Donation Allocations for a specific fund. The system administrator notices a scheduled skew job, but does not remember scheduling it .

What should the consultant advise the system administrator to do?

34. A nonprofit organization needs to send a mailing to all clients to invite them to an informational session on its workforce development program. The organization wants to track who it was sent to and who responded. The organization is using the NPSP with the Household Account Model .

What should a consultant advise them to do to accomplish this in Salesforce?

35. During requirements gathering with a nonprofit, the consultant discovers that the customer only works with individual contributors and volunteers (not companies or organizations). The consultant considers using Person Accounts with NPSP so that the customer can track its individual's as accounts .

What is the best practice regarding Person Accounts?

36. Which function of the application development lifecycle does establishing a Center of Excellence address?

37. The vice president of development of a nonprofit organization wants to be able to review giving in the pipeline at a high level, and track the organization's process towards finding new potential donors. The VP also wants to track program metrics as compared to donor histories .

What should the consultant advise?

38. A nonprofit organization on NPSP needs to be able to track the high school a student attended and track the enrollment of the student at college.

How should the consultant recommend tracking this?

39. Which two sections should be included in a Salesforce-recommended V2MOM? Choose 2 answers

40. A nonprofit organization is migrating from a standard Salesforce org to an NPSP org. It has a large volume of contacts. The nonprofit organization is considering using an Individual ("Bucket") account model .

What are two considerations in this situation?

41. A large nonprofit organization is a social enterprise that functions in many ways like a for-profit corporation. The organization does mot accept individual donations, but mostly engages with corporations, sponsors, and vendors by selling its own products to further its mission. The organization needs to manage Leads and track its Opportunity pipeline .

Which account model should the consultant recommend?

42. A consultant needs to set up a sandbox strategy for a nonprofit implementation project involving two major development initiatives.

For which three purposes should separate sandboxes be used?

43. A nonprofit organization wants to record the most recent Opportunity close date on Contact records. The nonprofit organization expects the field on the Contact to be overwritten every time a new Opportunity meets the criteria .

Which feature should the consultant use to meet this requirement?

44. A nonprofit organization is using a free trial of Nonprofit Cloud and engages with a consultant to do some custom configuration work. The consultant starts to gather requirements and look at the overall design .

Which two things should the consultant know about the trial experiences available on the Salesforce.org website?

45. During the Build phase of a project, one line of business requests the addition of a new field that is essential for its business process. A different line of business objects to the request and says that this field is unnecessary and will result in duplicate data.

How should the consultant handle this?

46. A family foundation wants to use Salesforce to track its funding of dozens of projects using a Campaign for each project. The foundation has a goal of funds to disperse, and it is important that the foundation can track year over year goals for each project .

What should a consultant recommend for the foundation to track progress?

47. A nonprofit organization receives a lot of grants, many of which are renewals of previous grants from the same funder. The organization wants to be able to easily access the previous grant information.

What should the consultant advise to capture this in Salesforce?

48. A nonprofit organization is using Volunteers for Salesforce and wants its volunteers to be able to log their own volunteer hours.

Which two solutions should a consultant propose to meet this need? Choose 2 answers

49. An international nonprofit organization works across six different countries in Europe and Africa. The organization relies heavily on volunteers in each country to support its work and wants volunteers to be able to sign up for volunteer jobs on its website.

What is a consideration when setting up Volunteers for Salesforce given this context?

50. How can a gift officer determine if an acknowledgment letter was sent for a donation?

51. A nonprofit organization is using Cases in Salesforce for case management with its clients. The nonprofit organization wants to relate Cases for the same client to each other .

How should the consultant advise the organization?

52. A nonprofit organization needs to frequently import membership renewal data and daily donation data and needs a different configuration for each.

Which tool should the consultant recommend?

53. A major donor officer needs to capture wealth scoring to support individual cultivations.

How is this best represented in the NPSP?

54. A nonprofit runs a workforce development program for its clients. Job seekers contact the nonprofit via phone, web, and email. The nonprofit wants to track each engagement separately from start to finish. The nonprofit needs to assign job seekers to case managers.

What solution should the consultant propose?

55. Which two actions should a consultant take before importing a large volume of data into an NPSP org?

56. A development associate using NPSP wants to add the Check/Reference Number on a report but does not see that field in the Report Builder .

What should the consultant advise?

57. A nonprofit organization needs an email marketing tool that will measure email engagement and evaluates the fit of prospective supporters .

Which two factors should the consultant recommend?

58. A local community center provides health care services to eligible local residents. Staff currently triage patients through of a series of qualifying questions that drive additional qualification questions. The center wants to extend triage capabilities to its volunteers to determine whether residents qualify for services. Service decisions need to be made immediately while the patient is interacting with the staff or volunteer.

Which solution should the consultant recommend?

59. A nonprofit organization wants to manage its social media presence by being able to listen to what constituents are saying about the organization on social media, measure its impact, and manage it from a mobile app .

What should the consultant recommend?

60. A nonprofit customer wants to have the status for a Campaign Member on a fundraising campaign automatically update when a donation is received from that Contact.

What should the consultant recommend?

61. A large non-profit organization needs to keep track of a vast network of donors in NPSP. The donors have their own complex relationships, where they may be related to many different Accounts .

Which Salesforce object does Saleforce.org recommend using to address this complexity?

62. A nonprofit customer must conflict and store its clients' government-issued ID number. The consultant has set up a custom text field for the ID number .

Which security solution should be used to protect this data?

63. The system administrator accidentally deletes the NPSP 00 - Error Processing job .

What should the consultant recommend?

64. How often are updates to the NPSP pushed to production orgs?

65. A developer needs to create a custom Apex class in the TDTM framework .

Which sets of steps should the developer take?

66. A volunteer manager at a nonprofit organization needs to be able to search for volunteers with landscaping skills who are available at a given time. The organization is using Volunteers for Salesforce .

What should the consultant advise?

67. A consultant is installing NPSP in an existing Salesforce org for a nonprofit organization that plans to use the memberships feature in NPSP .

Which action should a consultant take?

68. A nonprofit organization wants a report that compares giving at a consistent point in time from year to year.

Now should the consultant set this up?

69. An international nonprofit organization added a translated relationship picklist value, however the reciprocal relationship record is not displaying correctly.

What is the cause of this error?

70. A gift officer successfully imported a small list of donors and their donations. The gift officer wants to add these donors to a Campaign from an Opportunities report but the "Add to Campaign" option is not available. The gift officer wants to add donors to a Campaign from a report .

What should the consultant recommend?

71. A development associate received a corporate matching gift that the original donor did not indicate was to be matched.

Which solution should the consultant recommend?

72. The executive director at a nonprofit needs to understand the overall summary of individuals engaged with the organization across multiple channels, including donations, volunteer shifts, and event attendance .

What can the consultant deliver to help them achieve this summary by channel?

73. A nonprofit organization is using Salesforce with the NPSP pre-installed. The nonprofit organization wants to give prospective volunteers a way to fill out their volunteer application online .

How should this be accomplished?

74. The executive director at a nonprofit organization wants to have a report to see how much each board member has raised by either direct gifts or gifts they helped to influence for this fiscal year. There is a custom checkbox field on the Contact record to indicate board members.

How should the consultant create this report?

75. A nonprofit organization using NPSP does a lot of mailings and wants to ensure states and countries are entered accurately into Salesforce. The nonprofit has heard about State and Country Picklists and asked its consultant about enabling them .

What are two considerations the consultant should raise about enabling State and Country Picklists and asked its consultant about enabling them .

What are two considerations the consultant should raise about enabling State and Country Picklists for NPSP?

76. A consultant is upgrading a non-profit client from version 2 of NPSP to version 3 .

Which action should the consultant take before running the NPSP Installer?

77. How should a consultant install NPSP in an existing Salesforce organization?

78. A nonprofit organization wants to automatically generate an Opportunity whenever a Lead is converted.

What should the consultant do to meet this requirement?

79. A nonprofit organization wants to automate some of its routine activities.

Which declarative Salesforce solution is designed for process automation?

80. A nonprofit wants to track various funds in Salesforce to report on its restricted donations .

Which NPSP feature should the consultant recommend?