Dell D-CLS-ST-A-00 Dumps (V8.02) with 127 Q&As: Pass Your Dell Client Systems Support and Troubleshooting Achievement Exam with Trusted Study Guide

1. Which of the following are required for the Dell Migrate service to function? (Select all that apply.)

2. Which of the following is a primary symptom of a corrupted operating system bootloader?

3. A technician is using Dell Data Wipe from the BIOS.

Which types of drives can typically be targeted by this utility? (Select all that apply.)

4. Which of the following scenarios are best diagnosed using the Dell ePSA (Pre-boot System Assessment) diagnostics? (Select all that apply.)

5. In IT troubleshooting, which statement best describes the principle of "checking for recent changes"?

6. Which of the following are key benefits of using Dell Command | Update (DCU) to manage system software? (Select all that apply.)

7. Which of the following is a primary goal of a "Basic Troubleshooting" methodology?

8. When setting up a new Dell system for a user, which of the following tasks should be performed to ensure the system is secure and running optimally? (Select all that apply.)

9. A technician is performing a clean install of Windows from a USB drive.

In which system utility would they configure the computer to boot from the USB drive instead of the internal hard drive?

10. Which of the following statements about the Dell Migrate service are true? (Select all that apply.)

11. A technician is in the BIOS/UEFI setup utility on a Dell laptop. They are navigating to the `Data Wipe` feature.

Under which main menu category is this feature typically found?

12. A technician is setting up a new Dell computer. After installing Windows, they notice in Device Manager that the "SM Bus Controller" has a yellow warning icon next to it.

Which type of driver is needed to resolve this?

13. A user is about to begin a large data migration using Dell Migrate.

Which of the following factors could negatively impact the duration and success of the migration? (Select all that apply.)

14. A Dell Latitude laptop powers on, but the screen is blank and it emits a 2,6 LED error code (2 amber flashes, 6 white flashes).

What does this error code indicate?

15. A technician is troubleshooting a wired network connection. They have confirmed the cable is good and the wall port is active. The computer obtains an IP address, but it is in the 169.254.x.x range.

What does this indicate?

16. A user is reporting that their new Dell laptop with a high-resolution display seems to have "blurry text" in some older applications. The display resolution is set correctly to its native resolution.

What Windows setting should the technician adjust to fix this?

17. What is the primary benefit of creating a separate data partition (e.g., a D: drive) during Windows setup?

18. A technician is setting up a new computer.

Which of these tasks is NOT considered part of the initial system setup?

19. A technician is performing a clean installation of Windows on a new Dell laptop.

During the setup process, which of the following actions are considered best practices? (Select all that apply.)

20. What is the primary difference between a "No POST" and a "No Boot" condition on a Dell computer?

21. Which of the following are valid troubleshooting steps for an intermittent wireless connection? (Select all that apply.)

22. In what order should a technician approach a "No Boot" problem after a successful POST?

23. When troubleshooting a slow computer, a technician opens Task Manager and notices that a process named `scanner.exe` is constantly using 99% of the CPU. The user does not recognize this application.

What is the most likely situation?

24. Which statements accurately describe limitations of the Dell Migrate service? (Select all that apply.)

25. A technician is troubleshooting a "No POST" issue on a Dell desktop. The system powers on with a solid amber power light.

What does this specific indicator typically signify?

26. A company is about to begin a hardware refresh project, replacing 200 old laptops. The project manager wants to create a standard workflow for the technicians.

Which sequence represents the most logical and secure process for each old laptop?

27. A technician is presented with a Dell laptop that successfully completes the POST (the Dell logo appears) but then halts with the error: "No bootable device found." After running ePSA diagnostics, all hardware components, including the hard drive, pass without errors.

What is the most likely cause of the issue now?

28. A Dell computer is unable to boot. The power LED is blinking a pattern of 2 amber flashes, followed by 3 white flashes (2,3).

What does this error code typically signify?

29. A Dell OptiPlex desktop will not power on. When the power button is pressed, there are no lights, no fan spin, and no sounds. The technician has confirmed the power cable is good and the wall outlet is working.

What is the most logical next step?

30. A Dell computer is failing its Power-On Self-Test (POST). The technician does not have access to the display and needs to interpret the diagnostic code.

Which of the following are common methods Dell systems use to communicate these pre-boot error codes? (Select all that apply.)

31. When performing a clean Windows installation, what is the "System Reserved" partition used for?

32. A user reports that their system performance has become very poor. A technician, following a basic troubleshooting methodology, suspects a software issue rather than a hardware failure.

Which two of the following are appropriate initial software troubleshooting steps? (Choose 2.)

33. A user has completed a data migration using Dell Migrate. They report that while their Desktop files and Documents are on the new PC, their copy of Adobe Photoshop was not transferred.

Why did this happen?

34. Which of the following situations can be resolved using the Dell Data Wipe feature?

35. A user's laptop keyboard is not responding at all. The technician has rebooted the system, but the issue persists in both Windows and the BIOS setup screen.

What are the most likely causes? (Choose 2.)

36. A technician replaces a faulty hard drive in a Dell desktop. After physically installing the new drive, what must be done next to make the system functional?

37. A technician is planning the process of replacing an employee's old laptop with a new one. The goal is to move the user's data and then securely retire the old machine.

What is the correct sequence of operations?

38. A technician has identified a faulty RAM module as the cause of a system failure.

What is the most critical precaution to take before opening the computer case to replace the module?

39. When preparing a system image for deployment, the `sysprep` utility is used.

What is the primary purpose of the `/generalize` switch in the `sysprep` command?

40. What is the primary risk of NOT using a tool like Dell Command | Update after performing a clean Windows installation on a Dell laptop?

41. Which of the following data types are typically transferred by Dell Migrate? (Choose 2.)

42. A technician needs to securely erase the data on an external USB hard drive using a Dell OptiPlex desktop.

Can the built-in Dell Data Wipe feature be used for this task?

43. Which of the following statements correctly differentiates Dell Image Assist Dynamic from Dell Image Assist Static?

44. Which command-line utility is used on a Windows computer to display the full TCP/IP configuration, including the MAC address, IP address, default gateway, and DNS servers?

45. A company is disposing of an old Dell desktop that was used by the finance department. The company's data disposal policy requires that the hard drive be sanitized to a level where data recovery is infeasible using state-of-the-art laboratory techniques.

Which standard, which Dell Data Wipe can be configured to meet, is appropriate for this requirement?

46. When using Dell Migrate, the service transfers user profile data.

Which of the following items are included in this? (Select all that apply.)

47. During a basic troubleshooting process, after testing a theory and confirming the root cause of a problem, what is the immediate next step?

48. Which of the following are necessary prerequisites for a successful Dell Migrate process? (Choose 2.)

49. A technician needs to replace the RAM in a Dell laptop.

Which of the following is a critical compatibility factor to check before purchasing the new RAM module?

50. A user has initiated a data transfer using Dell Migrate. They notice that the estimated time for completion is very long.

Which of the following factors directly and significantly influences the speed of the migration? (Select all that apply.)