Verified ServiceNow CSA Exam Dumps (V11.02) – Best Resource for ServiceNow Certified System Administrator (CSA) Exam Preparation

1. A Service Catalog may include which of the following components?

2. Which one of the following statements applies to a set of fields when they are coalesced during an import?

3. As it relates to ServiceNow reporting, which of the following statements describes what a metric can do?

4. The display sequence is controlled in a Service Catalog Item using which of the following?

5. Reports can be created from which different places in the platform? (Choose two.)

6. Knowledge Base Search results can be sorted by which of the following? (Choose three.)

7. What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user?

8. Which term refers to application menus and modules which you may want to access quickly and often?

9. What is generated from the Service Catalog once a user places an order for an item or service?

10. From the User menu, which actions can a user select? (Choose three.)

11. Buttons, form links, and context menu items are all examples of what type of functionality?

12. Which of the following is true of Service Catalog Items in relation to the Service Catalog?

13. Table Access Control rules are processed in the following order:

14. What is the platform name for the User table?

15. A REQ number in the Service Catalog represents…

16. Which would NOT appear in the History section of the Application Navigator?

17. Which one of the following statements is a recommendation from ServiceNow about Update Sets?

18. Which of the following is used to initiate a flow?

19. For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables?

20. Which one of the following statements is true about Column Context Menus?

21. Which one statement correctly describes Access Control rule evaluation?

22. When using the Load Data and Transform Map process, what is the Mapping Assist used for?

23. Which one of the following statements describes the contents of the Configuration Management Database (CMDB)?

24. In what order should filter elements be specified?

25. Which statement is true about business rules?

26. Which of the following are a type of client scripts supported in ServiceNow? (Choose four.)

27. Which type of tables may be extended by other tables, but do not extend another table?

28. Which of the following statement describes the purpose of an Order Guide?

29. Which tool is used to have conversations with logged-in users in real-time?

30. Which of the following concepts are associated with the ServiceNow CMDB? (Choose four.)

31. What is a formatter? Select one of the following.

32. When searching using the App Navigator search field, what can be returned? (Choose four.)

33. Which technique is used to get information from a series of referenced fields from different tables?

34. What is a schema map?

35. Which one of the following statements best describes the purpose of an Update Set?

36. Which of the following can be customized through the Basic Configuration UI 16 module? (Choose three.)

37. What is the function of user impersonation?

38. What information does the System Dictionary contain?

39. When working on a form, what is the difference between Insert and Update operations?

40. How is the Event Log different from the Event Registry?

41. What is a Dictionary Override?

42. Which group of permissions is used to control Application and Module access?

43. What is a Record Producer?

44. Create Incident, Password Reset, and Report outage: what do these services in the Service Catalog have in common?

45. What is the Import Set Table?

46. What is a characteristic of importing data into ServiceNow?

47. What module in the Service Catalog application does an Administrator access to begin creating a new item?

48. Which of the following allows a user to edit field values in a list without opening the form?

49. Which three Variable Types can be added to a Service Catalog Item?

50. How are Workflows moved between instances?

51. The baseline Service Catalog homepage contains links to which of the following components?

52. Which of the following statements is true when a new table is created by extending another table?

53. Where can Admins check which release is running on an ServiceNow instance?

54. A knowledge article must be which of the following states to display to a user?

55. What is the name of the conversational bot platform that provides assistance to help users obtain information, make decisions, and perform common tasks?

56. What is the purpose of a Related List?

57. Which one of the following statements describes the purpose of a Service Catalog workflow?

58. Which term best describes something that is created, has worked performed upon it, and is eventually moved to a state of closed?

59. Which are valid Service Now User Authentication Methods? (Choose three.)

60. Access Control rules may be defined with which of the following permission requirements? (Choose three.)

61. Which one of these applications is available to all users?

62. ServiceNow is a single-instance, multiple tenant architecture?

63. What are the main UI component(s) of the ServiceNow Platform?

64. There are _____ common types of Interfaces (Numeric Value)

6: There are six common types of interfaces

65. Which type of interface enables you to display multiple performance analytics, reporting and other widgets on a single screen?

66. What are the three components of a filter condition?

67. Configuration will not affect what others see on their forms.

68. What displays a set of records from a table?

69. A User is stored in which table?

70. A group is stored in which table?

71. What are the 6 methods available for user authentication?

72. A role is recorded in which table?

73. What are the 5 provided Roles by ServiceNow?

74. What are the two aspects to LDAP Integration?

75. ServiceNow uses what term to describe all the data saved within a particular form?

76. Tables are made up of which of the following?

77. Which application is used to change the number format per table?

78. Record numbers have to be manually incremented

79. What is the master table that contains a record for each table in the database?

80. Knowledge articles within a knowledge base are grouped by category.

81. Each knowledge bases can have unique lifecycle workflows, user criteria, category structures, and management assignments.

82. What are the four knowledge workflows available in the ServiceNow base instance?

83. What is a way that you can mark a knowledge article for review?

84. What are the two pathways to view feedback left on a published article?

85. What is the purpose of flagging an article in a knowledge base?

86. What defines conditions that are evaluated against users to determine which users can create, read, write, and retire knowledge articles.

87. Where would you go in ServiceNow to order services and products offered by various departments?

88. What refers to an application or system that accesses a remote service or another computer system, known as a server?

89. FILL IN THE BLANK

_______________ is a computer program running as a service; a physical computer dedicated to running one or more services, or a system running a database.

90. database live at the Data Center.

91. Business Rules are used to enforce mandatory data on a form.

92. UI Policy can make fields read-only, mandatory, or hidden.

93. Which are states that you can make a field on a form using UI Policy?

94. Data Policy can enforce mandatory data on import.

95. UI Action can prompt that an Incident has been successfully submitted.

96. What is the difference between UI Policy and UI Action?

97. Which one of the following statements describes a characteristic of role assignment?

98. What is (are) best practice(s) regarding users/groups/roles? Choose 2 answers

99. Which configuration allows you to use a script to coalesce data in Import Sets?

100. Which one of the following modules can be used to view field settings for a table?