Updated CSA Exam Dumps [2022] Help You Prepare For ServiceNow Certified System Administrator Exam

1. Which tab on the knowledge base record, would you use to identify the sets of users who are able to read articles in that knowledge base?

2. Which field (or fields) is used as a unique key during imports?

3. Where can Admins check which release is running on an ServiceNow instance?

4. What feature do you use to specify which users are able to access a Service Catalog Item?

5. Which one statement correctly describes Access Control rule evaluation?

6. Buttons, form links, and context menu items are all examples of what type of functionality?

7. What is a formatter? Select one of the following.

8. The display sequence is controlled in a Service Catalog Item using which of the following?

9. Which component of a table contains a piece of data for one record?

10. Tables are made up of which of the following?

11. Reports can be created from which different places in the platform? (Choose two.)

12. Which module would you use to create a new automation of business logic such as approvals, tasks, and notifications?

13. Which tool is used to have conversations with logged-in users in real-time?

14. ServiceNow contains a resource which provides the following:

A standard and shared set of service related definitions across ServiceNow products and platform that will enable and support true service level reporting.

A CMDB framework across our products and platform that will enable and support multiple configuration strategies.

What resource do these statements describe?

15. Which ServiceNow resource is a framework that ensures the data your ServiceNow application requires maps correctly to the appropriate CMDB tables?

16. What is the purpose of the Event Registry?

17. Which of the following protects applications by identifying and restricting access to available files and data?

18. As it relates to ServiceNow reporting, which of the following statements describes what a metric can do?

19. Which one of the following modules can be used to view field settings for a table?

20. What is the purpose of flagging an article in a knowledge base?

21. Table Access Control rules are processed in the following order:

22. A group is stored in which table?

23. What resource can you use to view details of the tables and configuration items (CIs) associated with a particular use case?

24. After finishing your work on High Security Settings, what do you do to return to normal admin security levels?

25. Which of the following is used to initiate a flow?

26. When a user reports that they are not able to see modules on the application navigator, what can you do, to see what modules are visible to them?

27. What field contains a record’s 32-character, unique identifier?

28. What ServiceNow feature allows you to include data from a secondary related table on a report?

29. CORRECT TEXT

FILL IN THE BLANK

_______________ is a computer program running as a service; a physical computer dedicated to running one or more services, or a system running a database.

30. Which statement correctly describes the differences between a Client Script and a Business Rule?

31. User records are stored in which table?

32. What is a sys_id?

33. What is specified in an Access Control rule?

34. What is the Import Set Table?

35. Record numbers have to be manually incremented

36. Which icon would you double click, to expand and collapse the list of all Applications and Modules?

37. What is the platform name for the User table?

38. What feature can track the amount of time that a task has been open, to ensure that tasks are completed within an allotted time?

39. What are the steps for applying an update set to an instance?

40. Which one of the following is an accurate list of changes that are captured in an Update Set?

41. Which of the following is true of Service Catalog Items in relation to the Service Catalog?

42. What is the best practice related to using the Default Update Set for moving customizations between instances?

43. Which one of the following statements is a recommendation from ServiceNow about Update Sets?

44. How is the Event Log different from the Event Registry?

45. What are two ways to generate an Event? (Choose two.)

46. Which ServiceNow capability allows you to provide knowledge articles, via a conversational messaging interface?

47. An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5 team members. These team members are working on many tasks, but the manager cannot see any tasks on the Service Desk > My Groups Work list.

What could explain this?

48. Access Control rules are applied to a specific table, like the Incident table.

What is the object name for a rule that is specific to the Incident table and the Major Incident field?

49. Which term best describes something that is created, has worked performed upon it, and is eventually moved to a state of closed?

50. Which of the following are a type of client scripts supported in ServiceNow? (Choose four.)

51. What do you need to do before you can use an Application-based trigger in your flow?

52. Which of the following statement describes the purpose of an Order Guide?

53. Which of the following are not included in an Update Set, by default? (Choose four.)

54. Which one of the following statements describes the purpose of a Service Catalog workflow?

55. What are the main components of the Form Design interface? (Choose three.)

56. What are three security modules often used by the System Administrator? (Choose three.)

57. What are advantages of using Flow Designer? (Choose three.)

58. What information does the System Dictionary contain?

59. What is generated from the Service Catalog once a user places an order for an item or service?

60. Which of the following statements is true when a new table is created by extending another table?

61. Which tool is used for creating dependencies between configuration items in the CMDB?

62. What displays a set of records from a table?

63. What module in the Service Catalog application does an Administrator access to begin creating a new item?

64. Which tool graphically displays an infrastructure view for a configuration item (CI) and its relationship with other CIs?

65. Which configuration allows you to use a script to coalesce data in Import Sets?

66. What is a role in ServiceNow?

67. What are examples of Core tables in the ServiceNow platform?

68. What is the most common role that has access to almost all platform features, functions, and data?

69. What is a characteristic of importing data into ServiceNow?

70. Which tool is used to define relationships between fields in an import set table and a target table?

71. What is a quick way to create a report from a list view?

72. ServiceNow is a single-instance, multiple tenant architecture?

73. What is the name of the conversational bot platform that provides assistance to help users obtain information, make decisions, and perform common tasks?

74. What are benefits of assigning work tasks to a group, rather than to an individual? (Choose four.)

75. What is the difference between a UI Policy and Data Policy?

76. What attributes can you manage, using System Properties > Basic Configuration UI16? (Choose five.)

77. A manager wants to view a snapshot of month-end Sales performance data, as compared to Sales targets. In addition, the manager wants to be able to see those monthly numbers trended over time, and

forecasted into the future.

What capability do you suggest for this manager?

78. What is a schema map?

79. What are the four knowledge workflows available in the ServiceNow base instance?

80. UI Action can prompt that an Incident has been successfully submitted.