1. How do you route an assignment so that any available member of the department can perform the task?

2. HOTSPOT

In the Answer area, identify the type of data measured in each report.

3. A purchase request list report includes columns for case ID and regional cost center. A manager wants the report to show the total number of purchase requests for each of the regional cost centers.

How do you configure the report definition?

4. A manager requests a report that contains the following columns: Create Date, Case ID, Create Operator, and Work Status. You must sort the cases so the case with the most recent create date appears at the top of the list and descends in order.

How do you design the report definition to support this requirement?

5. Based on security factors, which two options are considered strong passwords? (Choose Two)

6. User A should have application permissions that are identical to User B's permissions. Unlike User B, User A lacks access to the My Cases page.

How do you grant access to the My Cases page for User A?

7. How do you enable field-level auditing for properties?

8. DRAG DROP

Select each security implementation on the left and drag it to the corresponding security policies.

9. A government application provides field placeholder values to help users enter the correct data. The Design Lead has asked you to increase the font size on ail field placeholder value components to help visually impaired users.

Which configuration applies the font styling requirement on the field placeholder values in the application?

10. A car insurance quote requires a view for potential customers to enter information to process the request.

What are the three primary decisions to make before you add fields to the view? (Choose Three)

11. Users can select a check box to subscribe to a text messaging service. Selecting the check box displays a field for a user to enter a mobile phone number.

How do you configure the application to display a field for entering a mobile phone number only when the check box is selected?

12. In an application that sells office supplies, the Payment view displays order items and collects payment information. In the Payment section rule, the order items are grouped in a dynamic layout. You find out later that the Order Summary view must also display the order items.

How do you configure the UI so that the order items display is shared between the Payment view and Order Summary view?

13. You are designing a form for an online bookstore to show new arrivals.

Which layout do you use to display the book cover pictures, as shown in the image?

14. Customers on a hotel booking application can add additional amenities to their reservation. The application displays a view with the available amenities, descriptions and costs. To reduce scrolling, the content is organized into multiple areas. Each area is accessed using a drop down menu that lists each amenity.

How do you configure the user interface to improve access to the content and achieve the business requirement described?

15. You are developing a case type to process visa applications. As part of the process, applicants need to schedule an interview with the consulate. A child Interview case is created for the interview process and assessment. Following the interview, it typically takes 48 hours for the consulate to reach a decision. For the visa case to proceed to applicant notification, the Interview case needs to be resolved.

How do you configure a case type to achieve the required behavior?

16. A customer refund case type requires that an auditor receives an email notification if the refund is greater than twice the price of the item.

Which participant role do you select to configure this requirement?

17. Hospital staff members enter appointment details including relevant patient information, diagnoses, lab orders, and prescribed medication. This information is aggregated in the Patient visit summary view. The patient receives a copy of this view through email.

Which two configurations, when applied in combination, achieve this behavior? (Choose Two)

18. When applying for a credit limit increase, customers with standard credit cards must provide information in an Employment Information process. Requests from customers with Platinum credit cards automatically skip this process.

What task do you perform to implement this requirement?

19. Which two dependencies do you directly enforce with a Wait step? (Choose Two)

20. In an insurance claim application, you have the following requirement: All claims must be resolved within 1 week. To meet this requirement you configure a service level.

Where should the service level be configured?