Get Certified as a Pega Decisioning Consultant with Updated PEGAPCDC87V1 Exam Dumps V9.02

1. U+ Bank wants to offer credit cards only to low-risk customers. The customers are divided into various risk segments from Good to Very Poor. The risk segmentation rules that the business provides use the Average Balance and the customer Credit Score.

As a decisioning consultant, you decide to use a decision table and a decision strategy to accomplish this requirement in Pega Customer Decision Hub™.

Which property allows you to use the risk segment computed by the decision table in the decision strategy?

2. A bank wants to automatically pause actions that are shown too often for a specific time period.

Which rules do you need to define?

3. CORRECT TEXT

Reference module: Testing engagement policy conditions using audience simulation

U+ Bank, a retail bank, recently implemented a project in which mortgage offers are presented to qualified customers when the customers log in to the web self-service portal. As one of the offers is not performing well, the business wants to understand how many customers qualify for the offer. As a Decisioning Consultant, which simulation do you run to check how many customers qualify for an action?

4. Which two of these statements are true about creating segments? (Choose Two)

5. A bank is currently displaying a group of mortgage offers to its customers on their website. The bank wants to suppress the mortgage group for 1 month if a customer ignores three mortgage offers within that group.

How do you define the suppression rule for this requirement?

6. U+ Bank, a retail bank, uses Pega Customer Decision Hub™ for their one-to-one customer engagement. The bank now wants to change its offer prioritization to consider both business objectives and customer needs.

Which two factors do you configure in the Next-Best-Action Designer to implement this change? (Choose Two)

7. DRAG DROP

A financial institution wants to add a new tracking period to track its customers' response over 15 days in various channels. Once the response is tracked, they want to suppress the credit card actions if customers ignore it three times within 15 days.

Put the steps in the correct order to implement this task.

8. A telco wants to add a contact policy that will suppress an action for 30 days if it was rejected twice in any channel in the last 15 days.

How do you define the suppression rule for the contact policy?

9. U+ Bank, a retail bank, wants to begin promoting credit card offers via email to qualified customers. The business would like to ensure that the outbound run always uses the latest customer information.

What do you configure to implement this requirement?

10. Suppress the Reward card offer, part of the credit card group, for 7 days if it is rejected

twice in any channel in the last 7 days

Paul, an existing U+ Bank customer, no longer sees the Reward card offer.

What is the reason that Paul cannot see the offer?

11. Reference module: Creating eligibility rules using customer risk segments.

U+ Bank uses a decision table to return a label for a customer. Examine this decision table and select which label is returned for a customer with a credit score of 115 and an average balance of 15000.

12. Which two of these statements is true about Value Finder? (Choose Two)

13. You are the decisioning consultant on an Al-powered one-to-one customer engagement implementation project. You are asked to design the next-best-action prioritization expression that balances the customer needs with the business objectives.

What factor do you consider in the prioritization expression?

14. For a limited time period, a bank wants to avoid sending promotional emails related to credit card offers to a customer if they have already received one.

Which rule do you need to define to implement this business requirement?

15. Which statement best describes the goal of Next-Best-Action?

16. In an organization, customer actions are applicable to various business issues.

What is the best way to organize them?

17. U+ Bank uses a Next-Best-Action decision strategy to automatically approve credit card limit changes requested by customers. A scorecard model determines the customer credit score.

The automatic approval of credit card limits are processed based on the following criteria set by the bank:

The bank wants to change the threshold value for the USD 2000 credit limit from “<175” to “<200”.

As a Strategy Designer, how do you implement this change?

18. U+, a retail bank, has recently implemented a project in which credit card offers are presented to qualified customers when they log in to the web self-service portal. To show the offers per the bank’s requirements, the bank added all existing contact policy conditions.

What is the immediate next step they should take?

19. U+ Bank, a retail bank, wants to include offer related images in the emails that they send to their qualified customers.

As a decisioning consultant, what best practice must you follow to include images in the emails?

20. Reference module: Analyzing customer distribution using Pega Value Finder.

As a Decisioning Consultant, you have just implemented a project to present mortgage offers to customers on their self-service portals. The bank asks you to pull data on the distribution of the offers to well-engaged, under-engaged, or not-engaged customers.

Which simulation do you run to get the required information?

21. An outbound run identifies 150 Standard card offers, 75 on email, and 75 on the SMS channel.

If the following volume constraint is applied, how many actions are delivered by the outbound run?

22. CORRECT TEXT

Reference module: Testing engagement policy conditions using audience simulation.

As a Decisioning Consultant, you are tasked with running an audience simulation to test the engagement policy conditions.

Which of following statements is true when the simulation scope is Audience simulation with engagement policy and arbitration?

23. There are two segments: segments A and Segments B. The segments A references the segment B.

Which configurations is necessary to make sure that segment B is automatically refreshes when segment A is refreshed?

A)

B)

C)

D)

24. Through analysis of customer lifecycles, Next-Best-Action ________

25. To calculate the total number of customer responses of four actions in a group, you must use________________.

26. Myco, a telco, wants to present their customers with new 5G data plans C the Unlimited plan, the 500GB plan, and the 100GB plan C on their web portal. As a Decisioning Consultant, you want to test how the three new offers will be distributed by running a distribution test that only considers eligibility without arbitration.

In this scenario, which report will test this requirement?

27. As a decisioning consultant, you advise the board on the business issues for which they must use the Next-Best-Action strategy.

Which three business issues do you recommend? (Choose Three)

28. U+ Bank has recently started using Pega Customer Decision Hub™ to display the first credit card offer, the Standard card, to every customer who logs in to their website.

Which three tasks do you need to perform to implement this requirement? (Choose Three)

29. A bank developed a scorecard to automate the loan approval process. In a decision strategy, how do you use the raw score value computed by the scorecard?

30. U+ Bank has launched a new credit card for all customers with a premium bank account. As a decisioning consultant, you need to create actions that involve the full customer life cycle: marketing, sales, and service.

Which two valid actions do you create? (Choose Two)

31. Reference module: Creating and understanding decision strategies

In a decision strategy, to use a customer property in an expression, you _____.

32. U+ Bank wants to leverage Pega Customer Decision Hub's Next Best Action capability to promote new offers to each customer who visits the website based on eligibility. For this requirement, the bank needs to define several complex eligibility criteria.

As a decision consultant, how would you configure this requirement?

33. Reference module: Creating engagement strategies using customer credit score.

MyCo, a mobile company, uses a scorecard rule in a decision strategy to compute the postpaid credit limit for a customer. MyCo updated their scorecard to include a new property in the calculation: customer annual income.

As a Strategy Designer, what changes do you need to make to the decision strategy for the updated scorecard to take effect?

34. Which statement is true about email treatments?

35. What is best practice for designing an action flow?

36. CORRECT TEXT

Reference module: Testing engagement policy conditions using audience simulation U+ Bank, a retail bank, recently implemented a project in which credit card offers are presented to qualified customers when the customers log in to the web self-service portal. The bank now plans to amend its engagement policy conditions.

As a Decisioning Consultant, which simulation do you run to check if the conditions are too broad or narrow for your requirements?

37. CORRECT TEXT

As a Decisioning consultant, you are tasked with running an audience simulation to test the engagement policy conditions.

Which statement is true when the simulation scope is: Audience simulation with engagement policy and arbitration?

38. U+ Bank, a retail bank, presents various credit card offers to its customers on its website. The bank uses artificial intelligence (AI) to prioritize the offers based on customer behavior. Since introducing the Gold credit card offer, the offer click through rate propensity has increased to 0.83.

What does the increase in the propensity value most likely indicate?

39. U+, a retail bank, does not want to offer a Gold card to customers who already have a Platinum card.

Which engagement policy condition best suits this requirement?

40. U + Bank, a retail bank, has applied business weight to their credit card offers to manually nudge the offers. The bank analyzes the effect of the change in Scenario Planner. The following image shows the projected reach and responses of the cards in the comparison mode.

How many customers are likely to accept the Standard card?

41. What does a solid arrow from a “Set Property” component to a “Filter” component mean?

42. The U+ Bank marketing department currently promotes various home loan offers to qualified customers. Now, the bank does not want customers to receive more than four promotional emails per quarter, regardless of past responses to that action by the customer.

Which option allows you to implement the business requirement?

43. The arbitration factor that allows you to assign financial values to actions is called: _________.

44. U+ Bank has several eligibility criteria defined using an eligibility strategy. The eligibility strategy uses a scorecard rule to determine the customer credit score. The bank wants to update the scorecard to include customer income in the credit score calculations.

How do you implement this change?

45. Reference module: Analyzing customer distribution using Pega Value Finder.

Myco, a telco, is working on implementing a project in which post-paid offers are presented to qualified customers. In the build stage of the ideation, the business wants to look for new opportunities to improve marketing.

As a Decisioning Consultant, which simulation do you run to meet the requirement?

46. U+ Bank recently introduced a new credit card offer, Platinum Plus, for its premium customers. As the bank has some financial targets to meet, the business has decided to boost the Platinum plus card.

As a decisioning consultant, how can you ensure that the Platinum Plus offer is prioritized over other offers?

47. An outbound run identifies 100 Standard Card offers, 50 on email and 50 on the SMS channel.

If the above volume constraint is applied, how many actions will be delivered by the outbound run?

48. Using Pega Customer Decision Hub, a mobile company transitions from a one-to-many to a one-to-one marketing approach. The company is introducing a new data plan.

Which two channels can the company use to present the new data plan to a customer? (Choose Two)

49. U+ Bank, a retail bank, is currently presenting a cashback offer on its website. Currently, only the customers who satisfy the following engagement policy conditions receive the cashback offer.

While continuing cross-selling on the web, the bank now wants to present the cashback offer through a new channel, SMS. The bank also wants to update the suitability condition by lowering the threshold of the debt-to-income ratio from 48 to 45 As business user, what are the two tasks that you define to update the cashback offer? (Chose Two)

50. A bank has chosen an email service provider to deliver the offer messages selected by Pega Customer Decision Hub. The service provider prefers that the bank uploads a file per batch of customers to a cloud storage location, either on Microsoft Azure or Amazon S3. As a consultant working on the project representing the bank, what is your response?

A. Action details can be written directly to Amazon S3 but not Microsoft Azure

B. Action details can be directly written to either of those cloud storage solutions

C. Action details can only be transferred via secure FTP

D. Action details will be written to the local file system by default. But we will write an external process to transfer them to the cloud

51. Platinum card is suitable for customers with the Credit Score > 500

As a decisioning consultant, how do you implement this requirement? In the Answer Area, select the correct engagement policy for each criterion.

52. U+ Bank, a retail bank, does not want to annoy customers by offering them a mortgage refinance option if they have less than 5% to pay off on their loan, although it would be profitable for the bank.

Which engagement policy condition best suits this requirement?

53. U+ Bank has decided to nudge the Platinum Plus credit card to customers who visit their home page.

Which arbitration factor do you configure to implement this requirement?

54. Reference module: Creating and understanding decision strategies.

In a Prioritize component, the top action can be determined based on the value of _______.

55. A bank wants to leverage Pega Customer Decision Hub’s Next-Best-Action capability to promote new offers to each customer on their website.

What information does Pega Customer Decision Hub send back to the website in response to the real-time container request?

56. U+, a retail bank, has recently implemented a project in which credit card offers are presented to qualified customers when they log in to the web self-service portal. They have unit-tests in place using persona tests. The bank has recently added new engagement policy conditions to present credit cards to qualified customers and re executed the tests. They see failures in the tests.

What do they do next?

57. A strategy designer has created 10 actions in the Sales/Credit Cards group and 10 actions in the Sales/Mortgages group. He would like to import all 10 actions from the Credit Cards group and only two actions from the Mortgage group into one decision strategy.

What is the minimum number of Proposition Data components he needs to use in his strategy?

58. An outbound run identifies 100 Standard Card offers, 50 on email and 50 on the SMS channel.

If the above volume constraint is applied, how many actions will be delivered by the outbound run?

59. U+ Bank promotes credit card offers on its website and uses Pega Customer Decision Hub to personalize the offer for every customer. Now, the bank wants to lower the number of customers that leave the bank by showing a proactive retention offer to high churn risk customers instead. As an NBA analyst, you are tasked with creating a new applicability setting to comply with the new business rule.

Which business issue or issues do you modify?