Certified Pega Business Architect (CPBA) 74V1 PEGACPBA74V1 Dumps

1. DRAG DROP

Select and move the Business Architect tasks to the Journey Centric Delivery project order column and place them in the correct order.

2. A customer applies for a credit card. In order for the credit card to be approved, the credit card consultant must receive the results of a credit check.

How do you configure the case types to reflect their relationship?

3. You are assigned to a Pega implementation project as a Pega business architect.

Which task are you expected to perform?

4. Which two aspects of application delivery are improved by using Direct Capture of Objectives? (Choose two.)

5. While running through a case life cycle, a business stakeholder notices a problem in a summary view. The view should be read-only but half of the form can be edited.

How can the business communicate this problem to the development tem using Agile Workbench?

6. In a job application case for a call center position, all customer service agents must speak English, but positions for Spanish, French, and German speakers are also available. During the interview process illustrated below, the Conduct Interview assignment task must be routed to an interview who speaks the same language as the applicant.

What is the best way to design routing so the correct interviewer is assigned the task?

7. You have created a new report that contains a list of employees, hire dates, and managers. You have been asked to display each manager in a row. Beneath each manager row, you must list the employees of the manager and their hire dates.

How do you support this request?

8. You have been asked to create a pie chart that shows the number of cases each manager has created. A list report contains columns for manager name, case ID, and office.

How do you configure the list report in order to create the pie chart?

9. A list report includes columns for purchase requests and regional cost centers. A manager wants the report to show the total number of purchase requests for each of the regional cost centers.

How do you configure the report definition?

10. When applying for a credit limit increase, customers with standard credit cards must provide information in an Employment Information process. Requests from customers with Platinum credit cards automatically skip this process.

What task do you perform to implement this requirement?

11. A life insurance company has satellite offices in various countries. Each satellite office has its own work queue. Company policy requires that life underwriting is assigned to offices based on the residence of the policy owner.

Which routing approach supports this requirement?

12. You are designing a medical claim case type and have the following requirement: Medical claims must be resolved within 5 days.

To meet this requirement you need to set the _____ in the service level to 5 days.

13. HOTSPOT

Consider this scenario. A new Expense Report is submitted and must be reviewed. The assignment urgency and the initial urgency values are both set to 10.

– The SLA starts when the assignment is created

– If the goal elapses and the assignment is not yet completed, the assignment urgency is increase by 10

– If the deadline elapses and the assignment is not yet completed, the assignment urgency increases by

– If the passed deadline elapses and the assignment is not yet competed, the assignment urgency increases by 10

In the Answer Area, select the urgency for each milestone.

14. In the following partial case life cycle, a manager must contact a job applicant to schedule an interview. The interview should be scheduled within 2 business days after the manager qualifies the applicant, although 1 business day is preferable.

To meet this requirement, you apply a goal and deadline to the ______.

15. How do you adjust the urgency value of an aging assignment to increase the likelihood that the assignment is completed before the deadline?

16. A car rental company provides luxury cars in certain geographical locations. According to policy, the rental request for a luxury car must be processed by an agent who is trained to rent luxury cars.

Which routing approach do you use?

17. An airline has the following requirement:

A passenger requiring a service animal must document the type of animal, the size of the animal, and any relevant medical information the crew may need during the flight. The application prompts the passenger for this information when the passenger declares that they will travel with a service animal.

How do you configure the case life cycle to meet this requirement?

18. When processing an auto accident claim, the system requires three approvals: Approval from the adjuster who inspected the car, approval from the medical administrator who provided medical care to the insured, and approval from the insurance agent who verified the claim.

How do you implement this requirement so each approver can work independently?

19. An application allows consultants to enter their hours on a project on a weekly basis. Consultant hours must be approved by both their manager and the project supervisor. The approvals can be performed in any order.

How do you configure the approvals in the application?