Updated Cloud Architects E20-920 Exam Dumps Questions

E20-920 Cloud Services Expert Exam for Cloud Architects is the requirement of Expert – Cloud Architect, Cloud Services Version 2.0. This certifications provides technical professionals with the knowledge and ability to successfully plan and design for cloud services within an ITaaS environment. The updated Cloud Architects E20-920 Exam Dumps Questions are closed to the real test, which help you complete real E20-920 exam successfully. We guarantee that we have a valid and real EMC E20-920 question which help you in your final E20-920 exam.

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1. A company that provides cloud services has operation processes in place for service delivery.

The following information is desired:

• Measure consumption against available resources

• Track usage thresholds

• Produce usage trending reports

What type of process would provide this information?


2. A company is designing their service catalog. They plan to manage access to offered services based on the job functions of their consumers.

What is this an example of?


3. An IT organization for a medium sized grocery retailer is considering adopting ITaaS. As a first step, they performed an inventory of all existing IT capabilities to determine the ones that could be offered as stand-alone services to their lines of business through a service catalog.

As a cloud architect on the IT team, what would you recommend?


4. You have been asked by a recently formed DevOps team to qualify the principles for Continuous Delivery.

Which method falls outside the practice of continuous delivery?



A company has an incident process in place for the cloud services that they support.

What is the correct order of steps for an incident process?

6. An organization is deploying services in a private cloud. Consumers are calling IT because they are seeing performance issues within the deployed services.

How should IT troubleshoot and identify these performance issues?


7. An organization is using a public cloud provider for IaaS instances. The organization has developed and deployed a web application within these instances.

The organization wishes to formalize an SLA that specifies that the public cloud provider will:

• Respond to infrastructure outages within 4 hours

• Offer multiple availability zones

• Ensure application up-time of 99.9%

• Provide monthly billing reports

Why would the public cloud provider disagree with these terms?


8. A company is in the process of utilizing exposed cloud computing APIs in order to access database, storage, and e-commerce capabilities for their cloud applications.

Which type of APIs are these?


9. You have been asked by a company to help drive IT efficiency, focusing specifically on direct, short-term activities.

What would you recommend?


10. A company has an IT organization that is separated into teams that support different underlying technologies. Each team has its own budget and manages its own tools. They have a clear understanding of current performance, capacity, and events. Team response to assigned help desk tickets is satisfactory.

The company intends to deploy a private cloud and provide services to internal customers.

What service operation management challenge may this company face?


11. An IT organization has hired you as a cloud architect to assist them in planning for cloud services. Your first goal is to help the IT organization categorize existing services against service characteristics. You have provided a table that shows common service characteristics and their attributes for considerations, benefits, and trade-offs.

The following attributes from the table have been identified:

• Consideration: bundling services increases complexity à Composable

• Benefit: replaceable components, improved recovery from failure à Loosey Coupled

• Trade off: very finite capability à Autonomy

What characteristics correspond to the identified attributes?


12. In addition to the service template, what other information do you need to create a standardized service offering?


13. An appliances manufacturing company that has been in business for many decades is concerned about the slowing growth in their business. They feel that this is mainly due to not being able to retain customers.

Which industry force and related technology need might be impacting this?


14. An IT organization for a leading apparel retailer has a relatively small budget to deliver IT services.

They are functioning in a legacy operating model and face typical challenges of up-front costs, underutilized resources, and low productivity.

What is the most important financial goal for them in offering cloud services?


15. An organizations runs as Internet-based software service. To remain competitive with newcomers to the same market, the organization is transitioning from their traditional annual software release model on a monolithic stack to a quarterly minimum release model using cloud.

To achieve this goal, in what technologies should the organization invest?


16. In the evolution of converged infrastructure, what are Appliances?


17. A company wants to deploy services in a new cloud infrastructure. A developer is helping the company design these services and has called upon a cloud automation engineer to help address some issues.

What issues does the developer hope to address?


18. An organization wants to provide IaaS capabilities in a hybrid cloud.

They have the following requirements:

• Each line of business must have access to its own services and templates

• Service templates should be as generic as possible

• Data encryption should be provided for only services that require it

• Each instance should use Microsoft Active Directory for authentication

• Each instance should have the latest OS patches applied

• Consumers should be given the ability to select which cloud to use for instance deployment

How can these requirements be addressed in a cloud design?


19. A cloud architect is helping a company with a new service design process. The architect notices that the company has a siloed, domain-centric IT organizational structure and is concerned about customer satisfaction.

What impact would this type of structure have on customer satisfaction?


20. Your customer’s cloud applications are hosted by a CSP. You have been assigned to perform a compliance audit for the CSP’s cloud architecture using the CSA framework.

How can the company use the framework?


21. An organization wants to use a public cloud provider for IaaS instances. They will develop and deploy their own applications within these instances. The organization must follow health care compliance regulations.

What should the organization ensure before deploying their applications in the public cloud?



A company has an on-demand self-service portal.

What is the most likely sequence of events in the service catalog when an IaaS service is provisioned?


23. An organization is currently virtualized, and the CIO is planning for the transition to ItaaS. They are striving to make significant changes to internal IT processes and policies in order to streamline operations, and to improve service levels by deploying automation and orchestration tools.

What is the most important consideration when choosing the orchestration tool?


24. When should risk be evaluated as part of the governance process?


25. A company has asked for your assistance in mapping the act of service termination into their service design process. They have created a list of the key components in the termination process.

What factor is outside of this process?


26. A bricks-and-mortar electronics retailer wants to increase sales by selling products through an online portal in addition stores. To achieve this, they have assembled a team of software developers to build the online portal and the selling capability.

Which cloud service model should they consider to quickly develop this solution?


27. In a hypothetical future scenario, a CFO wants the corporation’s intelligent lighting system to turn on only when humans are present, as well as change color depending on the time of day and local weather conditions.

What emerging 3rd Platform technologies would enable the desired capabilities?


28. A large IT organization has committed to transition to ITaaS.

What changes would need to happen in the IT organization to adopt this model?


29. As a cloud architect you are helping your company plan for cloud services and you are working with a diverse cloud team.

You have targeted four key initial services and you have highlighted the following key considerations for each service:

• Determine who can access it and what can they do with it

• Use overall management to map dependencies across the service

• Define the workflow to instantiate the service

Your cloud team asks you which service area each of these considerations will most likely map to.

What should be your response?


30. An IT department wants to reduce waste by shutting down and archiving auto-scaling groups (ASGs) and VMs that have been inactive for more than two weeks. Archived ASGs and VMs will consume tenant quota for the responsible parties. The IT department wants email notifications to be sent to the tenant and the line of business controller automatically when this happens.

How might you define the configuration for such a solution?


31. What is the key consideration during design phase for a service provider to ensure that they can effectively process the termination of a service instance?


32. Your company requires a service funding model that will allow it to make short term spending decisions as part of an incremental strategic spending program.

Which funding model should you recommend?


33. An IT organization for a medium sized grocery retailer is considering adopting ITaaS. They are interested in offering services to the lines of business through a service catalog. As a first step, they performed an inventory of all existing IT capabilities.

What would you recommend as a preferred approach to building services in their service catalog?


34. A company wants to deploy services in a new cloud infrastructure. The cloud architect is helping the company design services and realizes that the company is having trouble because of a legacy, organizational structure. The company is introducing multiple touch points into the service delivery process.

What impact will these additional touch points have on the process?


35. A service provider is preparing to offer PaaS. One of the challenges they are facing is incorporating the cost of databases.

What should you recommend as the best way to include this in the costing model?


36. What is the most important goal of an IT transformation to the cloud?


37. The operations department of a major hosting provider is under pressure to deliver services more quickly. They have a large number of tools for managing IT technologies across the data center. Although investments in virtualization and automation have been made, it still takes months to provision basic IT services to meet new customer demands. Hence, the provider is considering offering cloud services.

What is a key focus area for driving higher operational efficiency and associated profits?


38. You are designing a cloud services architecture for a company. You have determined that running some of the customer facing applications the company uses in a public cloud would save a significant amount of money but the security department wants to retain control of customer data at rest. The application infrastructure consists of two database servers and eight web servers.

How can you architect the application to minimize the risk involved with data exposure?


39. A company is considering transitioning to ITaaS. During an exploratory discussion, a potential stakeholder asks for clarification on the key difference(s) between traditional IT services and a cloud services.

What is the correct response?


40. An organization falls under the compliance regulations for PCI. The organization will deploy applications in the public cloud and wants to use a public cloud provider that is PCI compliant.

How does the organization confirm compliance?


41. Your company is an application service provider that hosts customer applications and data in your data center. The entire infrastructure is client-server based and you have begun to assess the risk of moving your web applications to a cloud-based infrastructure. During this phase you are required to provide the value of corporate assets involved.

How should you assess these corporate assets?


42. You are architecting a new cloud application for your company. You have been tasked to determine the impact of the company’s required governance directives across the full lifecycle.

What governance element should your apply during the build of the service


43. The CFO is discussing with you a chargeback model for critical qualities of service.

The model must allow for:

• Control of service usage over a short period of time (hours)

• Granular control of system load such as latency of applications

Which chargeback model should you recommend?


44. In a hypothetical future scenario, a small toy company wants to create a few small gifts for employees who have performed well throughout the year. The gifts will be different every year and will change color depending on the stock price and social media sentiment of the company. The company wants to manufacture these gifts in-house.

What emerging 3rd Platform technologies enable the desired capabilities?


45. An organization wants to provide IaaS capabilities in a private cloud.

They have the following requirements:

• Each line of business must have access to its own services and templates

• Service templates should be as generic as possible

• Data encryption should be provided for only services that require it

• Each instance should use Microsoft Active Directory for authentication

• Each instance should have the latest OS patches applied

How can these requirements be addressed in a cloud design?


46. An IT organization adopted the ITaaS model to offer services to their business units. They want to assess their readiness for creating and operating cloud services.

What would be an appropriate assessment for them to perform related to governance?


47. A company wishes to transform to using cloud services. They have a good understanding of Service Oriented Architecture (SOA), but have not established the needed education, teamwork, and discipline to take them through the full ITaaS implementation.

As their cloud architect consultant, you need to take them to the next level in the service orientation maturity model.

What is the next level?


48. You are responsible for building Service Level Agreements (SLAs) for your company. When building them for the service lifecycle of a cloud application, what should you consider?


49. A line of business has been using a public cloud provider and is now seeking services from the internal IT department. The line of business (LOB) has concerns about service performance and availability. They also want to have a clear and logical description of services, capabilities, and key performance indicators.

The organization would like to better understand support responsibilities and warranties.

What should the LOB obtain from the IT department to satisfy concerns?


50. The principles of Autonomy, Abstraction, Discoverability, Composability, and Reusability are all principles of what?


51. An IT department is using a number of tools to automate the expansion and contraction of the cloud resource pools.

Which cloud feature are they implementing?


52. A service provider is starting a new business for providing cloud services.

However, they are concerned that their cloud infrastructure design needs to be validated by usage over time and then adjusted to handle heavy loads.

What can they do to mitigate this concern with paying customers?


53. An organization wishes to more efficiently produce services by unifying processes and methods from various departments to provide more cross functional integration. To achieve these goals, all elements of the infrastructure will be software driven and manual processes will be automated as much as possible.

What practice is this organization trying to adopt?


54. An IT organization is in the process of transitioning to an ITaaS model and adopting cloud services.

The Chief Information Officer (CIO) is very concerned about the cultural shift in mindset that will be required in order to achieve success.

What might this concern be?


55. An organization has been providing web services within their private cloud. The web services, deployed through a service catalog, depend on a database resource in the private cloud.

The organization decided to make these web services availability globally by using a public cloud provider.

However, once of the web services were deployed into the public cloud, users started complaining about poor performance.

Which solution would most likely improve performance of the web services.


56. An organization is using a hybrid cloud for services. Services are designed to use Load Balancers.

Orchestration workflows are designed so that services instances are placed in multiple fault domains.

Why are services designed in such a manner?


57. What key features do Web Scale infrastructure and applications share that contribute to their success?


58. What is an example of an overall governance principle for deploying cloud services?


59. An organization is categorizing their existing services against service characteristics to determine how ready each one might be for the catalog. Part of this effort involves looking at the following three attributes for each service characteristic: considerations, benefits, and tradeoffs.

What attributes correspond to the following characteristics: Loosely Coupled, Idempotent, and Service Contract?


60. An IT organization in a technology company is in the process of adopting cloud services in an ITaaS model. They are seeking to reduce their operating costs while delivering business aligned services.

What is the most effective way to do so?


61. A company is assessing the cloud maturity of their existing capabilities.

Which components should be analyzed to establish the baseline maturity?


62. An organization will be deploying services in a new private cloud infrastructure. The organization has a strong enterprise and IT governance framework in place.

How will this framework likely be enhanced in the new cloud environment?


63. What is characteristic of the IT-as-a-Service phase of IT transformation?


64. A European company has been providing web services within their private cloud. They now wish to make these web services available globally by using a public cloud provider. You are hired as a cloud architect to help them with this transition. In your analysis, you find that a different hypervisor is being used by the public cloud provider.

As the enterprise elastically provisions resources, what is a possible solution if the hypervisors are different?


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