Updated Salesforce Agentforce Specialist Dumps (V11.02) Are Online for Your Preparation – Come Here to Read the Salesforce Agentforce Specialist Free Dumps (Part 1, Q1-Q40)

1. What is the importance of Action Instructions when creating a custom Agent action?

2. Universal Containers built a Field Generation prompt template that worked for many records, but users are reporting random failures with token limit errors.

What is the cause of the random nature of this error?

3. What is a valid use case for Data Cloud retrievers?

4. Universal Containers (UC) wants to use Generative AI Salesforce functionality to reduce Service Agent handling time by providing recommended replies based on the existing Knowledge articles.

On which AI capability should UC train the service agents?

5. For an Agentforce Data Library that contains uploaded files, what occurs once it is created and configured?

6. Universal Containers (UC) is creating a new custom prompt template to populate a field with generated output. UC enabled the Einstein Trust Layer to ensure AI Audit data is captured and monitored for adoption and possible enhancements.

Which prompt template type should UC use and which consideration should UC review?

7. An Agentforce Specialist needs to create a prompt template to fill a custom field named Latest Opportunities Summary on the Account object with information from the three most recently opened opportunities.

How should the Agentforce Specialist gather the necessary data for the prompt template?

8. Universal Containers recently launched a pilot program to integrate conversational AI into its CRM business operations with Agentforce Agents.

How should the Agentforce Specialist monitor Agents’ usability and the assignment of actions?

9. Universal Containers (UC) wants to implement an AI-powered customer service agent that can:

Retrieve proprietary policy documents that are stored as PDFs.

Ensure responses are grounded in approved company data, not generic LLM knowledge.

What should UC do first?

10. A customer service representative is looking at a custom object that stores travel information. They recently received a weather alert and now need to cancel flights for the customers that are related to this Itinerary. The representative needs to review the Knowledge articles about canceling and rebooking the customer flights.

Which Agentforce capability helps the representative accomplish this?

11. Universal Containers wants to reduce overall customer support handling time by minimizing the time spent typing routine answers for common questions in-chat, and reducing the post-chat analysis by suggesting values for case fields.

Which combination of Agentforce for Service features enables this effort?

12. Universal Containers (UC) implements a custom retriever to improve the accuracy of AI-generated responses. UC notices that the retriever is returning too many irrelevant results, making the responses less useful.

What should UC do to ensure only relevant data is retrieved?

13. When creating a custom retriever in Einstein Studio, which step is considered essential?

14. When configuring a prompt template, an Agentforce Specialist previews the results of the prompt template they've written. They see two distinct text outputs: Resolution and Response.

Which information does the Resolution text provide?

15. Universal Containers (UC) uses a file upload-based data library and custom prompt to support AI-driven training content. However, users report that the AI frequently returns outdated documents.

Which corrective action should UC implement to improve content relevancy?

16. Universal Containers (UC) wants to ensure the effectiveness, reliability, and trust of its agents prior to deploying them in production. UC would like to efficiently test a large and repeatable number of utterances.

What should the Agentforce Specialist recommend?

17. Universal Containers wants to implement a solution in Salesforce with a custom UX that allows users to enter a sales order number. Subsequently, the system will invoke a custom prompt template to create and display a summary of the sales order header and sales order details.

Which solution should an Agentforce Specialist implement to meet this requirement?

18. What considerations should an Agentforce Specialist be aware of when using Record Snapshots grounding in a prompt template?

19. Universal Containers (UC) currently tracks Leads with a custom object. UC is preparing to implement the Sales Development Representative (SDR) Agent.

Which consideration should UC keep in mind?

20. How does the AI Retriever function within Data Cloud?

21. Universal Containers has an active standard email prompt template that does not fully deliver on the business requirements.

Which steps should an Agentforce Specialist take to use the content of the standard prompt email template in question and customize it to fully meet the business requirements?

22. What is automatically created when a custom search index is created in Data Cloud?

23. An Agentforce Specialist is tasked with analyzing Agent interactions, looking into user inputs, requests, and queries to identify patterns and trends.

What functionality allows the Agentforce Specialist to achieve this?

24. Universal Containers (UC) recently rolled out Einstein Generative AI capabilities and has created a custom prompt to summarize case records. Users have reported that the case summaries generated are not returning the appropriate information.

What is a possible explanation for the poor prompt performance?

25. Universal Containers (UC) wants to make a sales proposal and directly use data from multiple unrelated objects (standard and custom) in a prompt template.

How should UC accomplish this?

26. Universal Containers has grounded a prompt template with a related list. During user acceptance testing (UAT), users are not getting the correct responses.

What is causing this issue?

27. Universal Containers (UC) is experimenting with using public Generative AI models and is familiar with the language required to get the information it needs. However, it can be time-consuming for both UC’s sales and service reps to type in the prompt to get the information they need, and ensure prompt consistency.

Which Salesforce feature should the company use to address these concerns?

28. Universal Containers wants to utilize Agentforce for Sales to help sales reps reach their sales quotas by providing AI-generated plans containing guidance and steps for closing deals.

Which feature meets this requirement?

29. Universal Containers tests out a new Einstein Generative AI feature for its sales team to create personalized and contextualized emails for its customers. Sometimes, users find that the draft email contains placeholders for attributes that could have been derived from the recipient’s contact record.

What is the most likely explanation for why the draft email shows these placeholders?

30. The sales team at a hotel resort would like to generate a guest summary about the guests’ interests and provide recommendations based on their activity preferences captured in each guest profile. They want the summary to be available only on the contact record page.

Which AI capability should the team use?

31. An Agentforce Specialist is creating a custom action in Agentforce.

Which option is available for the Agentforce Specialist to choose for the custom Agent action?

32. Universal Containers (UC) would like to implement the Sales Development Representative (SDR) Agent.

Which channel consideration should UC be aware of while implementing it?

33. Universal Containers recently added a custom flow for processing returns and created a new Agent Action.

Which action should the company take to ensure the Agentforce Service Agent can run this new flow as part of the new Agent Action?

34. In a Knowledge-based data library configuration, what is the primary difference between the identifying fields and the content fields?

35. Universal Containers’ Agent Action includes several Apex classes for the new Agentforce Agent.

What is an important consideration when deploying Apex that is invoked by an Agent Action?

36. How does an Agent respond when it can’t understand the request or find any requested information?

37. What is the role of the large language model (LLM) in understanding intent and executing an Agent Action?

38. Universal Containers (UC) has configured an Agentforce Data Library using Knowledge articles. When testing in Agent Builder and the Experience Cloud site, the agent is not responding with grounded Knowledge article information. However, when tested in Prompt Builder, the response returns correctly.

What should UC do to troubleshoot the issue?

39. Universal Containers’ service team wants to customize the standard case summary response from Agentforce.

What should the Agentforce Specialist do to achieve this?

40. Universal Containers (UC) wants to limit an agent’s access to Knowledge articles while deploying the

"Answer Questions with Knowledge" action.

How should UC achieve this?