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1. Universal Containers (UC) wants to enable its sales team to get insights into product and competitor names mentioned during calls.

How should UC meet this requirement?

2. Universal Containers (UC) plans to implement prompt templates that utilize the standard foundation models.

What should UC consider when building prompt templates in Prompt Builder?

3. Universal Containers plans to enhance its sales team’s productivity using AI.

Which specific requirement necessitates the use of Prompt Builder?

4. What should Universal Containers consider when deploying an Agentforce Service Agent with multiple topics and Agent Actions to production?

5. Universal Containers (UC) is rolling out an AI-powered support assistant to help customer service agents quickly retrieve relevant troubleshooting steps and policy guidelines. The assistant relies on a search index in Data Cloud that contains product manuals, policy documents, and past case resolutions. During testing, UC notices that agents are receiving too many irrelevant results from older product versions that no longer apply.

How should UC address this issue?

6. Universal Containers has implemented an agent that answers questions based on Knowledge articles.

Which topic and Agent Action will be shown in the Agent Builder?

7. Universal Containers is using Agentforce for Sales to find similar opportunities to help close deals faster. The team wants to understand the criteria used by the Agent to match opportunities.

What is one criterion that Agentforce for Sales uses to match similar opportunities?

8. Universal Containers needs its sales reps to be able to only execute prompt templates.

What should the company use to achieve this requirement?

9. Universal Containers implements Custom Agent Actions to enhance its customer service operations. The development team needs to understand the core components of a Custom Agent Action to ensure proper configuration and functionality.

What should the development team review in the Custom Agent Action configuration to identify one of the core components of a Custom Agent Action?

10. An Agentforce Specialist wants to troubleshoot their Agent’s performance.

Where should the Agentforce Specialist go to access all user interactions with the Agent, including Agent errors, incorrectly triggered actions, and incomplete plans?

11. Which element in the Omni-Channel Flow should be used to connect the flow with the agent?

12. What is true of Agentforce Testing Center?

13. Universal Containers (UC) wants to enable its sales team to use AI to suggest recommended products from its catalog.

Which type of prompt template should UC use?

14. A data scientist needs to view and manage models in Einstein Studio, and also needs to create prompt templates in Prompt Builder.

Which permission sets should an Agentforce Specialist assign to the data scientist?

15. Universal Containers wants to leverage the Record Snapshots grounding feature in a prompt template.

What preparations are required?

16. Which scenario best demonstrates when an Agentforce Data Library is most useful for improving an

AI agent’s response accuracy?

17. Universal Containers (UC) wants to build an Agentforce Service Agent that provides the latest, active,

and relevant policy and compliance information to customers.

The agent must:

Semantically search HR policies, compliance guidelines, and company procedures.

Ensure responses are grounded on published Knowledge.

Allow Knowledge updates to be reflected immediately without manual reconfiguration.

What should UC do to ensure the agent retrieves the right information?

18. Universal Containers deploys a new Agentforce Service Agent into the company’s website but is getting feedback that the Agentforce Service Agent is not providing answers to customer questions that are found in the company's Salesforce Knowledge articles.

What is the likely issue?

19. Universal Containers would like to route SMS text messages to a service rep from an Agentforce Service Agent.

Which Service Channel should the company use in the flow to ensure it’s routed properly?

20. Amid their busy schedules, sales reps at Universal Containers dedicate time to follow up with prospects and existing clients via email regarding renewals or new deals. They spend many hours throughout the week reviewing past communications and details about their customers before performing their outreach.

Which standard Agent action helps sales reps draft personalized emails to prospects by generating text based on previous successful communications?

21. Universal Containers is considering leveraging the Einstein Trust Layer in conjunction with Einstein Generative AI Audit Data.

Which audit data is available using the Einstein Trust Layer?

22. What is An Agentforce able to do when the “Enrich event logs with conversation data" setting in Einstein Copilot is enabled?

23. Universal Containers’ current AI data masking rules do not align with organizational privacy and security policies and requirements.

What should An Agentforce recommend to resolve the issue?

24. An administrator wants to check the response of the Flex prompt template they've built, but the preview button is greyed out.

What is the reason for this?

25. Universal Containers’ data science team is hosting a generative large language model (LLM) on Amazon Web Services (AWS).

What should the team use to access externally-hosted models in the Salesforce Platform?

26. An administrator is responsible for ensuring the security and reliability of Universal Containers' (UC) CRM data. UC needs enhanced data protection and up-to-date AI capabilities. UC also needs to include relevant information from a Salesforce record to be merged with the prompt.

Which feature in the Einstein Trust Layer best supports UC's need?

27. A Salesforce Administrator is exploring the capabilities of Einstein Copilot to enhance user interaction within their organization. They are particularly interested in how Einstein Copilot processes user requests and the mechanism it employs to deliver responses. The administrator is evaluating whether Einstein Copilot directly interfaces with a large language model (LLM) to fetch and display responses to user inquiries, facilitating a broad range of requests from users.

How does Einstein Copilot handle user requests In Salesforce?

28. How does the Einstein Trust Layer ensure that sensitive data is protected while generating useful and meaningful responses?

29. What is the role of the large language model (LLM) in executing an Einstein Copilot Action?

30. A service agent is looking at a custom object that stores travel information. They recently received a weather alert and now need to cancel flights for the customers that are related with this itinerary. The service agent needs to review the Knowledge articles about canceling and rebooking the customer flights.

Which Einstein Copilot capability helps the agent accomplish this?