Updated CIS-HAM Dumps 2024 (V12.03): Best Practice Exam for Studying ServiceNow CIS-HAM Exam

1. What are the goals of IT asset management (ITAM)? (Choose four.)

2. Which of an organization’s assets are managed using stockrooms?

3. Which key attribute in the model record does hardware model normalization use to normalize inconsistent manufactures and product names?

4. During normalization, what is the most common cause for hardware models to generate a status of Match Not Found?

5. Select the three main components of the data certification process. (Choose three.)

6. What are the four tiers of Capability Blueprint?

7. For a model to be fully normalized, what must be added to the model record?

8. What is the purpose of stock rules? (Choose two.)

9. Under which condition does the Now Platform NOT create an asset automatically?

10. Which mobile app can users leverage to create assets, perform inventory audits, and receive assets?

11. What feature does the Hardware Asset Management (HAM) application use to fully normalize hardware models?

12. Hamm is a member of the Asset Managers group which has the ham_admin role assigned to it.

Based on this role alone, which of the following operations can Hamm perform? (Choose four.)

13. When a hardware asset is retired (e.g., a server), what happens to any existing software allocations on that asset?

14. When activating Hardware Asset Management (HAM) in an instance already running Field Service Management (FSM), how do you configure asset tasks for existing incident, change, and work order flows?

15. The Hardware Asset Management (HAM) application expands baseline ITSM Asset Management with which features? (Choose three.)

16. The Stock Rule Runner scheduled job replenishes stock in a stockroom__________.

17. What are ways to measure trustworthy data? (Choose four.)

18. What is the third tier of the capability blueprint?

19. When viewing the Model Management tab of the Hardware Asset dashboard, you see that several models are reported as Match Not Found.

What are potential causes of this? (Choose three.)

20. Which ServiceNow Mobile app provides end users visibility to their assigned hardware and consumable assets?

21. What information should be tracked in an asset record? (Choose two.)

22. What is the impact of a customer opting out of the ServiceNow Content Service for specific models?

23. A component is considered an IT asset vs. a configuration item (CI) when you want to do which of the following? (Choose three.)

24. What are the three tiers of Lifecycle Management? (Choose three.)

25. Which plugins for asset management functionality are inactive by default? (Choose three.)

26. What are baseline asset states? (Choose three.)

27. How do you calculate residual value?

28. What original costs are involved in purchasing an asset and putting it into use? (Choose three.)

29. When does hardware normalization run by default?

30. To access the full spectrum of asset management functionality, which inactive plugins should be installed? (Choose five.)

31. Which catalogs support the request and procurement process? (Choose three.)

32. A component is considered an IT asset when you want to: (Choose three.)

33. What are some examples of operational expenses of managing an asset throughout its lifecycle? (Choose two.)

34. With regard to Contract Management notifications, what is the most important contract dale to be aware of?

35. When using transform maps to transform imported hardware model data to your desired asset tables, what option do you set to uniquely identify the same asset in order to merge/update records?

36. What information would you find on the Inventory tab of the Hardware Asset dashboard? (Choose three.)

37. You may adjust a contract when it is in which of the following states? (Choose two.)

38. Which values does the "Asset tracking strategy" field provide to affect individual models? (Choose three.)

39. How often are the tabs in the Hardware Asset dashboard updated?

40. Which of the following are valid substates of the Retired state? (Choose four.)

41. An event runs each night to send reminders to contract administrators about contract expiration dates (e.g., so they can renew or renegotiate the contract).

By default, when does the contract administrator receive these notifications? (Choose four.)

42. During hardware model normalization, a hardware asset is set to a normalization status of, "Partially Normalized".

What is the most likely cause?

43. During an audit, when is the Expected Assets list populated in the asset audit form?

44. Several of your models are listed as Match Not Found on the Model Management tab of the Hardware Asset dashboard.

What are the potential causes of this? (Choose three.)

45. Which is NOT considered an asset?

46. When transferring non-consumable assets between stockrooms, how must they be transferred?

47. An asset is manually created from a purchase order before it has been shipped by the supplier.

By default, the state of the asset is set to:

48. Which of these tables are installed with Hardware Model Normalization? (Choose three.)

49. Publishing an item to the Service Catalog can be done by using the “Publish to Hardware Catalog” related link in:

50. Which of the following are valid contract states during a contract’s lifecycle? (Choose four.)

51. Which applications are required to perform a blind audit of your asset inventory?

52. What core table requires migration when extending ITSM Asset Management with Hardware Asset Management?

53. What are the three types of catalogs in ServiceNow? (Choose three.)

54. Which of the following are functions of the model category? (Choose two.)

55. What is the process of restructuring data to maintain consistency?

56. To perform hardware model normalization, which three fields from the hardware model record are used to set the normalized display name?

57. How does an end user determine what consumables they have consumed?

58. What is the default display name for an asset?

59. What is the name of the scheduled job that generates expense lines based on rate cards?

60. Expected outcomes of IT asset management (ITAM) include which of the following? (Choose three.)