Study Salesforce Agentforce Specialist Free Dumps (Part 2, Q41-Q80) to Verify the Latest V14.03 Practice Questions

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Below are Salesforce Agentforce Specialist free dumps (Part 2, Q41-Q80) of V14.03 for studying more demos:

1. In Model Playground, which hyperparameters of an existing Salesforce-enabled foundational model can An Agentforce change?

Temperature, Frequency Penalty, Presence Penalty

Temperature, Top-k sampling, Presence Penalty

Temperature, Frequency Penalty, Output Tokens

2. What considerations should an Agentforce Specialist be aware of when using Record Snapshots grounding in a prompt template?

Activities such as tasks and events are excluded.

Empty data, such as fields without values or sections without limits, is filtered out.

Email addresses associated with the object are excluded.

3. Universal Containers is using Agentforce for Sales to find similar opportunities to help close deals faster. The team wants to understand the criteria used by the Agent to match opportunities.

What is one criterion that Agentforce for Sales uses to match similar opportunities?

Matched opportunities have a status of Closed Won from the last 12 months.

Matched opportunities are limited to the same account.

Matched opportunities were created in the last 12 months.

4. Universal Containers wants to use an external large language model (LLM) in Prompt Builder.

What should An Agentforce recommend?

Use Apex to connect to an external LLM and ground the prompt.

Use BYO-LLM functionality in Einstein Studio.

Use Flow and External Services to bring data from an external LL

5. What is the correct process to leverage Prompt Builder in a Salesforce org?

Select the appropriate prompt template type to use, select one of Salesforce's standard prompts, determine the object to associate the prompt, select a record to validate against, and associate the prompt to an action.

Select the appropriate prompt template type to use, develop the prompt within the prompt workspace, select resources to dynamically insert CRM-derived grounding data, pick the model to use, and test and validate the generated responses.

Enable the target object for generative prompting, develop the prompt within the prompt workspace, select records to fine-tune and ground the response, enable the Trust Layer, and associate the prompt to an action.

6. Universal Containers (UC) is using Einstein Generative AI to generate an account summary. UC aims to ensure the content is safe and inclusive, utilizing the Einstein Trust Layer's toxicity scoring to assess the content's safety level.

What does a safety category score of 1 indicate in the Einstein Generative Toxicity Score?

Not safe

Safe

Moderately safe

7. Universal Containers wants to allow its service agents to query the current fulfillment status of an order with natural language. There is an existing auto launched flow to query the information from Oracle ERP, which is the system of record for the order fulfillment process.

How should An Agentforce apply the power of conversational AI to this use case?

Create a Flex prompt template in Prompt Builder.

Create a custom copilot action which calls a flow.

Configure the Integration Flow Standard Action in Agent.

8. What is the role of the large language model (LLM) in understanding intent and executing an Agent Action?

Find similar requested topics and provide the actions that need to be executed.

Identify the best matching topic and actions and correct order of execution.

Determine a user’s topic access and sort actions by priority to be executed.

9. Universal Containers (UC) wants to assess Salesforce's generative features but has concerns over its company data being exposed to third- party large language models (LLMs). Specifically, UC wants the following capabilities to be part of Einstein's generative AI service.

No data is used for LLM training or product improvements by third- party LLMs.

No data is retained outside of UC's Salesforce org.

The data sent cannot be accessed by the LLM provider.

Which property of the Einstein Trust Layer should the Agentforce Specialist highlight to UC that addresses these requirements?

Prompt Defense

Zero-Data Retention Policy

Data Masking

10. An administrator wants to check the response of the Flex prompt template they've built, but the preview button is greyed out.

What is the reason for this?

The records related to the prompt have not been selected.

The prompt has not been saved and activated,

A merge field has not been inserted in the prompt.

11. What is An Agentforce able to do when the “Enrich event logs with conversation data" setting in Agent is enabled?

View the user click path that led to each copilot action.

View session data including user Input and copilot responses for sessions over the past 7 days.

Generate details reports on all Copilot conversations over any time period.

12. Amid their busy schedules, sales reps at Universal Containers dedicate time to follow up with prospects and existing clients via email regarding renewals or new deals. They spend many hours throughout the week reviewing past communications and details about their customers before performing their outreach.

Which standard Agent action helps sales reps draft personalized emails to prospects by generating text based on previous successful communications?

Agent Action: Summarize Record

Agent Action: Find Similar Opportunities

Agent Action: Draft or Revise Sales Email

13. In a Knowledge-based data library configuration, what is the primary difference between the identifying fields and the content fields?

Identifying fields help locate the correct Knowledge article, while content fields enrich AI responses with detailed information.

Identifying fields categorize articles for indexing purposes, while content fields provide a brief summary for display.

Identifying fields highlight key terms for relevance scoring, while content fields store the full text of the article for retrieval.

14. What is the main purpose of Prompt Builder?

A tool for developers to use in Visual Studio Code that creates prompts for Apex programming, assisting developers in writing code more efficiently.

A tool that enables companies to create reusable prompts for large language models (LLMs), bringing generative AI responses to their flow of work

A tool within Salesforce offering real-time Al-powered suggestions and guidance to users, Improving productivity and decision-making.

15. An Agentforce wants to include data from the response of external service invocation (REST API callout) into the prompt template.

How should the Agentforce Specialist meet this requirement?

Convert the JSON to an XML merge field.

Use External Service Record merge fields.

Use “Add Prompt Instructions” flow element.

16. An Agentforce wants to ground a new prompt template with the User related list.

What should the Agentforce Specialist consider?

The User related list should have View All access.

The User related list needs to be included on the record page.

The User related list is not supported in prompt templates.

17. An Agentforce turned on Einstein Generative AI in Setup. Now, the Agentforce Specialist would like to create custom prompt templates in Prompt Builder. However, they cannot access Prompt Builder

in the Setup menu.

What is causing the problem?

The Prompt Template User permission set was not assigned correctly.

The Prompt Template Manager permission set was not assigned correctly.

The large language model (LLM) was not configured correctly in Data Cloud.

18. Universal Containers wants to utilize Agentforce for Sales to help sales reps reach their sales quotas by providing AI-generated plans containing guidance and steps for closing deals.

Which feature meets this requirement?

Create Account Plan

Find Similar Deals

Create Close Plan

19. A sales rep at Universal Containers is extremely busy and sometimes will have very long sales calls on voice and video calls and might miss key details. They are just starting to adopt new generative AI

features.

Which Einstein Generative AI feature should An Agentforce recommend to help the rep get the details they might have missed during a conversation?

Call Summary

Call Explorer

Sales Summary

20. What is automatically created when a custom search index is created in Data Cloud?

A retriever that shares the name of the custom search index.

A dynamic retriever to allow runtime selection of retriever parameters without manual configuration.

A predefined Apex retriever class that can be edited by a developer to meet specific needs.

21. Which element in the Omni-Channel Flow should be used to connect the flow with the agent?

Route Work Action

Assignment

Decision

22. A data scientist needs to view and manage models in Einstein Studio, and also needs to create prompt templates in Prompt Builder.

Which permission sets should an Agentforce Specialist assign to the data scientist?

Prompt Template Manager and Prompt Template User

Data Cloud Admin and Prompt Template Manager

Prompt Template User and Data Cloud Admin

23. Universal Containers has an active standard email prompt template that does not fully deliver on the business requirements.

Which steps should an Agentforce Specialist take to use the content of the standard prompt email template in question and customize it to fully meet the business requirements?

Save as New Template and edit as needed.

Clone the existing template and modify as needed.

Save as New Version and edit as needed.

24. Which scenario best demonstrates when an Agentforce Data Library is most useful for improving an AI agent’s response accuracy?

When the AI agent must provide answers based on a curated set of policy documents that are stored, regularly updated, and indexed in the data library.

When the AI agent needs to combine data from disparate sources based on mutually common data, such as Customer Id and Product Id for grounding.

When data is being retrieved from Snowflake using zero-copy for vectorization and retrieval.

25. Universal Containers’ data science team is hosting a generative large language model (LLM) on Amazon Web Services (AWS).

What should the team use to access externally-hosted models in the Salesforce Platform?

Model Builder

App Builder

Copilot Builder

26. Universal Containers (UC) uses Salesforce Service Cloud to support its customers and agents handling cases. UC is considering implementing Agent and extending Service Cloud to mobile users.

When would Agent implementation be most advantageous?

When the goal is to streamline customer support processes and improve response times

When the main objective is to enhance data security and compliance measures

When the focus is on optimizing marketing campaigns and strategies

27. For an Agentforce Data Library that contains uploaded files, what occurs once it is created and configured?

Indexes the uploaded files in a location specified by the user

Indexes the uploaded files into Data Cloud

Indexes the uploaded files in Salesforce File Storage

28. Universal Containers wants to implement a solution in Salesforce with a custom UX that allows users to enter a sales order number. Subsequently, the system will invoke a custom prompt template to create and display a summary of the sales order header and sales order details.

Which solution should an Agentforce Specialist implement to meet this requirement?

Create an autolaunched flow and invoke the prompt template using the standard "Prompt Template" flow action.

Create a template-triggered prompt flow and invoke the prompt template using the standard "Prompt Template" flow action.

Create a screen flow to collect the sales order number and invoke the prompt template using the standard "Prompt Template" flow action.

29. An Al Specialist is tasked with configuring a generative model to create personalized sales emails using customer data stored in Salesforce. The AI Specialist has already fine-tuned a large language model (LLM) on the OpenAI platform. Security and data privacy are critical concerns for the client.

How should the Agentforce Specialist integrate the custom LLM into Salesforce?

Create an application of the custom LLM and embed it in Sales Cloud via iFrame.

Add the fine-tuned LLM in Einstein Studio Model Builder.

Enable model endpoint on OpenAl and make callouts to the model to generate emails.

30. Universal Containers is evaluating Einstein Generative AI features to improve the productivity of the service center operation.

Which features should the Agentforce Specialist recommend?

Service Replies and Case Summaries

Service Replies and Work Summaries

Reply Recommendations and Sales Summaries

31. Universal Containers (UC) implements a custom retriever to improve the accuracy of AI-generated responses. UC notices that the retriever is returning too many irrelevant results, making the responses less useful.

What should UC do to ensure only relevant data is retrieved?

Define filters to narrow the search results based on specific conditions.

Change the search index to a different data model object (DMO).

Increase the maximum number of results returned to capture a broader dataset.

32. Universal Containers (UC) plans to implement prompt templates that utilize the standard foundation models.

What should UC consider when building prompt templates in Prompt Builder?

Include multiple-choice questions within the prompt to test the LLM’s understanding of the context.

Ask it to role-play as a character in the prompt template to provide more context to the LL

Train LLM with data using different writing styles including word choice, intensifiers, emojis, and punctuation.

33. Universal Containers recently launched a pilot program to integrate conversational AI into its CRM business operations with Agentforce Agents.

How should the Agentforce Specialist monitor Agents’ usability and the assignment of actions?

Run a report on the Platform Debug Logs.

Query the Agent log data using the Metadata AP

Run Agent Analytics.

34. An administrator is responsible for ensuring the security and reliability of Universal Containers' (UC) CRM data. UC needs enhanced data protection and up-to-date AI capabilities. UC also needs to include relevant information from a Salesforce record to be merged with the prompt.

Which feature in the Einstein Trust Layer best supports UC's need?

Data masking

Dynamic grounding with secure data retrieval

Zero-data retention policy

35. Universal Containers recently added a custom flow for processing returns and created a new Agent Action.

Which action should the company take to ensure the Agentforce Service Agent can run this new flow as part of the new Agent Action?

Recreate the flow using the Agentforce agent user.

Assign the Manage Users permission to the Agentforce Agent user.

Assign the Run Flows permission to the Agentforce Agent user.

36. Universal Containers would like to route SMS text messages to a service rep from an Agentforce Service Agent.

Which Service Channel should the company use in the flow to ensure it’s routed properly?

Messaging

Route Work Action

Live Agent

37. An Agentforce needs to create a Sales Email with a custom prompt template. They need to ground on the following data.

Opportunity Products Events near the customer Tone and voice examples

How should the Agentforce Specialist obtain related items?

Call prompt initiated flow to fetch and ground the required data.

Create a flex template that takes the records in question as inputs.

Utilize a standard email template and manually insert the required data fields.

38. Universal Containers implemented Agent for its users.

One user complains that Agent is not deleting activities from the past 7 days.

What is the reason for this issue?

Agent Delete Record Action permission is not associated to the user.

Agent does not have the permission to delete the user's records.

Agent does not support the Delete Record action.

39. What should An Agentforce consider when using related list merge fields in a prompt template associated with an Account object in Prompt Builder?

The Activities related list on the Account object is not supported because it is a polymorphic field.

If person accounts have been enabled, merge fields will not be available for the Account object.

Prompt generation will yield no response when there is no related list associated with an Account in runtime.

40. Northern Trail Outfitters (NTO) wants to configure Einstein Trust Layer in its production org but is unable to see the option on the Setup page.

After provisioning Data Cloud, which step must an Al Specialist take to make this option available to NTO?

Turn on Agent.

Turn on Einstein Generative A

Turn on Prompt Builder.

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