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1. Universal Containers wants Technicians using the Salesforce Field Service mobile app to indicate when Service Appointments are at risk of late completion.

What should a Consultant recommend to meet this requirement?

Post to the Service Appointment Chatter feed.

Change the Status field on the Service Appointment.

Adjust the Scheduled End field on the Service Appointment.

Update the In Jeopardy field on the Service Appointment.

2. A Universal Containers customer is having issues with three containers at the customer's site. Each container is tracked as an Asset on the customer's Account.

Which two methods should the Consultant recommend to ensure the service associated with each container can be handled independently? Choose 2 answers

Add each Asset to a separate Work Order Line Item. Create a Service Appointment for each Line Item.

Add each Asset to a separate child Work Order. Create a Service Appointment for the parent Work Order.

Add each Asset to a separate Work Order Line Item. Create a Service Appointment for the Work Order.

Add each Asset to a separate Work Order. Create a Service Appointment for each Work Order.

3. When customers call in for support at AW Computing, a case is always created. If the issue cannot be solved without dispatching a technician, a work order is created from the case. Milestones are currently being used on cases, and support operations would like to extend the use of milestones to the work orders. To meet this requirement, the system administrator added the milestone Lightning component to the work order Lightning record page. Technicians and managers are reporting that there areno milestones listed when viewing the record.

How should this issue be resolved?

Make sure the case entitlement record is being shared with the service resource.

Add work order milestones after the case milestones to the entitlement process.

Ensure the work order entitlement is related to the same process as the case entitlement.

Create a separate entitlement process associated to the work order object.

4. Universal Containers would like to provide Field Service Technicians the ability to capture details and customer approval on completed work so that the details can be compiled and sent to the customer electronically.

What should a Consultant recommend to meet this requirement?

Create a Process Builder to generate a report.

Create a custom report.

Use the standard Service Report

Use the standard Work Order email template.

5. An employee at universal container performs the role of a dispatcher and a technician

How should a consultant configure the field service lightning to support this behavior?

Create one service resource and assign the relevant permission set license

Create two skills records and assign them to service resources record

Create two service resource and assign them to the employee

Create one service resource and assign the technician and dispatcher role

6. An extreme whether situation impacts both the volume of work and number of available resources at universal container

Which approach should a consultant recommend to realign available resources with open work?

Resource Schedule optimization

Global optimization

Emergency scheduling

Customer first scheduling

7. A consultant has implemented user territories at Northern Trail Outfitters (NTO) in a private sharing model. A new Midwest Service Territory has been created.

Which two actions should NTO take to give the dispatcher access to all relevant Midwest records? Choose 2 answers

Create a new user territory associated with the Service Territory and dispatcher.

Configure and run the User Territory Sharing Job in Field Service Settings.

Assign a new user territory and add each of the assigned service resources.

Add the resources assigned to the Service Territory's Member related list.

8. Geolocation tracking is enabled for Universal Containers's Technicians but should only apply to full-time employees.

How can geolocation tracking for contractors be disabled?

Set the Geolocation Update Frequency field to zero for contractors.

Add the Exclude Technician from Geolocation Tracking permission to a permission set and assign it to contractors.

Uncheck the Geocoding field on the Contractor's profile.

A Uncheck the Collect Service Resource Geolocation History field in Field Service Mobile Settings.

9. Universal Containers wants to prevent the lunch break from interfering with existing scheduled work.

How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1 PM?

Create a recurring Service Appointment.

Use the Resource Availability Rule.

Use appropriate Resource Operating Hours.

Create Resource Absences every day.

10. Northern Trail Outfitters is implementing drip feed dispatching. When testing the new functionality, the drip does not dispatch appointments as expected. A consultant is engaged to troubleshoot the issue.

What is preventing the drip feed from triggering?

The appointment status is going from Scheduled to Completed.

The status on completed appointments can only be Canceled, Completed, or Cannot Complete.

The default drip feed setting is overriding the drip feed rate on a service territory.

Other scheduled jobs are dispatching appointments and exceeding the drip feed value.

11. A Technician at Universal Containers (UC) is responsible for servicing multiple Assets at a customer site during a single visit. UC wants to minimize impact for the customer and consolidate work for its Technician.

What should the Consultant recommend to meet this requirement?

Create and schedule independent Work Orders for each Asset, each with a Service Appointment.

Create and schedule a Service Appointment with a single Work Order with Work Order Line Items for each Asset.

Create designated Time Slots to ensure appropriate time is held to accommodate these types of visits.

Create a single Work Order with Work Order Line Items for each Asset, each with a Service Appointment.

12. Universal Containers wants to standardize creation of Work Orders. Historically, Work Orders have been set up with the incorrect skills and estimated time to completion.

What should a Consultant utilize to meet this requirement?

Entitlement Templates

Entitlements

Work Types

Work Order Record Types

13. To ensure that preventative maintenance work can be completed on time. Universal Containers wants to automatically generate Work Orders 14 days before the next suggested maintenance date.

How should the Consultant meet this requirement?

Define a generation horizon of 14 days.

Define a generation timeframe of 14 days.

Configure Auto-generate Work Orders to True.

Define a generation horizon of 20,160 minutes.

14. Universal container needs to verify that a repair job has been completed to the customer satisfaction before an invoice can be generated.

Which two items should the consultant consider? Choose 2 answers

Generate service in the organization's default language

Send a feedback survey to the customer when a service appointment is completed

Configure signature blocks for service report templates

Add service reports templates to the appropriate repair work type

15. A mobile technician uses parts present in their van to complete an on-site customer installation. The technician has marked the service appointment and work order as completed. They want to record the parts used in completing the job and adjust their van stock.

Where should the technician record this information?

The Product Item Transactions Related List on the Product Item

The Work Order Line Item associated with the completed Work Order

The Products Consumed section on the Work Order

The Product Request Line Item associated with the Product

16. Universal Containers wants to dispatch groups of Service Appointments to their Technicians. The number of Service Appointments dispatched at a time varies among different Service Territories.

Which two settings should a Consultant enable to ensure Service Appointments are dispatched correctly? Choose 2 answers

Set the Service Appointment to Dispatch in Field Service Settings.

Enable Drip Feed Dispatching in Field Service Settings.

Set the Number of Services to Drip Feed on the Service Territory.

Enable Sharing of Dispatched Service Appointments.

17. Northern Trail Outfitters wants to improve overall responsiveness to customers.

Which Dispatch technique should the Consultant implement to provide the greatest schedule flexibility?

Enable Drip-feed to dispatch the next appointments.

Shuffle daily work manually via the Gantt.

Leverage Resource Schedule Optimization.

Configure the Auto Dispatch scheduled job.

18. Universal Containers wants to ensure Technicians have the correct equipment before arriving at a Job site.

Which two considerations should the Consultant take into account when configuring Salesforce Field Service? Choose 2 answers

Quantity and Unit of Measure are required when adding a Required Product.

Validation Rules and Triggers created on the Work Order and Work Order Line Item objects are automatically recreated for Work Types.

Required Products must be added to both the Work Order and all Work Order Line Items.

Work Types can be configured to include Required Products on Work Orders and Work Order Line Items.

19. Service appointments in a “cannot complete” status may indicate that an additional part or expert assistance is needed to complete the work. Universal containers defined that service appointments in a “cannot complete” status are unable to be rescheduled or unscheduled for history tracking purposes.

Which two items should the consultant recommend to meet the requirement? Choose 2 answers

Define “cannot complete” as a pinned status for auto-dispatch services.

Define “cannot complete” as a pinned status for scheduling and optimization services.

Ensure that status transitions are configured to prevent the update from “cannot complete” to “none’.

Ensure that status transition are configured to allow the status update from “cannot complete” to “scheduled”.

20. A service technician at Ursa Major Solar handles yearly maintenance checks. The job usually lasts 2 to 3 hours. Due to the lack of customer availability, many appointments are cancelled or need to be rescheduled at the last minute.

Which two features would be most helpful in aiding the dispatcher with updated schedules for technicians? Choose 2 answers

Reshuffle

Group Nearby

Resource Schedule Optimization

In-day Optimization

21. Universal containers plans to deploy field service lightning to 100 external contractors. There are 75 contractors who need access to work Orders assets mobile app, and chatter. the remaining 25 contractors are paid a commission on sales of containers and need to schedule resources.

Which license types and quantities should the consultant recommend?

100 contractors100 contractors

25 contractors75 contractors25 contractors

25 contractors100 contractors

22. Northern Trail Outfitters has hired a contractor to help with service calls on an as-needed basis. The contractor should be limited to travel a maximum of 50 minutes from home.

Which action should a consultant recommend?

Link rules to Relevance Groups.

Assign a high efficiency score.

Check 'Keep These Appointments Scheduled'.

Include a Match Fields work rule.

23. Universal containers products need to be traceable form the factory to customer sites. The products are installed using disposable kits.

How should the consultant configure this?

Create the products and the installation kits as unsterilized inventory.

Create the products and the installation kits as serialized inventory.

Creak the products as serialized inventory and the installation kits as unsterilized inventory.

Create the products and the installation kits as a singleserialized product.

24. One of Universal Containers' customers reported that the Technician sent to their site left without cleaning up the work area afterward.

How can Universal Containers ensure that a different Technician is assigned all future work for that

Customer?

Assign the Technician to a new Service Territory.

Remove the Technician as a Preferred Resource.

Create an Excluded Resource for the Account.

Create a new Work Order Validation Rule.

25. Service resources at universal container UC frequently work in more than one service territory the current scheduling policy looks only at primary territory while us still want to optimizer to use the service resource primary when scheduling, UC also wants the scheduling policy to look at the resources secondary services territory

Which two scheduling policy changes should a consultant recommend? Choose 2 answers

Includes the match territory work rule

Remove the match territory work rule

Select working location enable primary on the working territories work rule

Deselect working location primary on the working territories work rule

26. Universal containers want technicians to view work progress through the work

order line-item card in the field service lightning mobile app.

Which configuration steps should a consultant take to meet this requirement?

add the work order line items related list of the work order page layout and assign the layout to the technician ‘s profile.

create a custom visual force page and add an external link in the field service lightning mobile app to view the page in the mobile browser.

create a custom lightning component that displays work order progress and deploy it to technicians through the field lightning mobile app.

create a report chart that summarizes work order line items and add a link to the service appointment layout.

27. Universal Containers wants to track when Technicians need to visit a customer site multiple times to resolve an issue.

How should a Consultant configure this using a single Work Order'

Create a new Service Appointment for each site visit.

Create a new Child Work Order for each site visit.

Create a new Product Consumed for each site visit.

Create a new Work Order Line Item for each site visit.

28. A technician reported that the travel time calculated between appointments is often two short because job delays throughout the day.

Which setting should a consultant consider to improve travel time accuracy?

Minimum grade, default operating hour

Estimated travel time, minimize travel

Travel speed unit, actual travel time

Street level routing, Default travel speed

29. Universal containers (UC) wants to deploy knowledge to its field team.

How should UC ensure its technicians can access knowledge articles offline?

Use the salesforce Mobile App with deep linking to the field service lightning Mobile App.

Use work types to assign associated articles to work order.

Create a custom Mobile App that syncs articles based on service appointment assignments.

Write a workflow that associates articles to work orders based on a picklist on the work order.

30. A technician needs to get replacement part for damaged inventory on them for an upcoming job.

To which object should the technician add a product request record?

work types

work order

service appointment

service report

31. universal containers wants to report on the volume of products installed within a specific timeframe.

Which solution should the consultant utilize to meet the requirement?

A work order related list on asset

A custom installation date field on products consumed

Field history tracking on asset

The standard installation date field on asset

32. An inventory manager at Universal Containers wants to better understand the distribution of a critical and expensive part across all inventory locations as the part is reused and restocked.

What should the Consultant leverage to meet this requirement?

Maintenance Plan

Product Item

Entitlement Plan

Assets

33. Time sheet entries can be associated to which two objects? Choose 2 answer

Work order line item

assigned resources

Service resource

Work order

34. Universal Containers wants service managers to quickly Identify location and status changes in the lifecycle of a specific component in a customer's install base.

What should a Consultant utilize to track the lifecycle?

A Work Order related list on Assets

Custom fields for change tracking on Assets

Field History Tracking on Assets

A Product related list on Assets

35. Universal Containers wants to track Technicians' van stock using the Salesforce Field Service mobile app a ensure that Technicians report when parts are used.

Which three data elements should a Consultant recommend tracking to support these requirements? Choose 3 answers

Inventory

Warehouse Locations

Products Consumed

Products Required

Mobile Locations

36. universal containers wants to provide a view of emergency work that is only

visible to dispatchers

What should the consultant do to meet the requirement?

Custom gantt filter

Custom lightning component

Custom report in a private report folder

Custom list view

37. Universal Containers performs multi-staged jobs, where the second job can only begin after completion of the first job.

How should a Consultant recommend implementing this process?

Create two Service Appointments, set the Related Service Appointment and Time Dependency.

Create one Service Appointment with the total duration of the two jobs and assign two Resources.

Create two Service Appointments and schedule them to the same Resource.

Create one Service Appointment and schedule it to two different Resources.

38. universal container requires trained inspectors to make 3 site visits per year to inspect the container customers' sites. These visits must be scheduled within 14 days of inspection due date.

What are two ways a Consultant can configure maintenance plans to meet the requirements? Choose 2 answers

Auto generate work order with a 14 days generation horizon

Associate work type called site to maintenance plan

Associate a required skill call site visits to maintain plans

Auto generate work order with 14-day generation time frame

39. Universal Containers wants to assign Service Appointment based on the Polygon of the child service territory in the hierarchy.

How should a Consultant assign Service Appointments to the Polygon?

Set the Polygon Assignment Policy to the Highest Level.

Set the Territory Assignment Policy to the Highest Level.

Set the Territory Assignment Policy to the Lowest Level.

Set the Polygon Assignment Policy to the Lowest Level.

40. One of the products sold by Universal Containers requires quarterly service appointments.

Which feature should a Consultant use to meet this requirement?

Define a repeating Work Type.

Implement Path for Work Orders.

Build a Process for Service Appointments.

Configure a Maintenance Plan.

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