ServiceNow CIS-CSM Dumps Updated: You Can Check the CIS-CSM Free Dumps (Part 1, Q1-Q40) of V15.02 to verify the Updated Version

1. Agents and managers cannot create knowledge articles from Community questions.

2. Information about a customer’s service contract is found in Knowledge.

3. From what places in SN can an agent create a case? (Choose three.)

4. What are the conditions that matching rules are based on? (Choose two.)

5. Matching rules enhance assignment capability by ____________________.

6. Special Handling Notes can apply to which one of the following based on specific attributes?

7. Predictive Intelligence improves Case management by:

8. Which of the following is a condition for matching rules?

9. What do blue circles in the timeline of a case form represent?

10. Predictive Intelligence improves triage quality by eliminating the guesswork. Predictive Intelligence supports which of the following decisions? (Choose two.)

11. Which Business Rules are part of the Customer Service Management baseline configuration? (Choose two.)

12. What are the Critical Success Factors that are related to CSM Suite Implementations? (Choose four.)

13. What should be emphasized when designing solutions? (Choose three.)

14. What role does the Engagement Manager play before the Workshop? (Choose two.)

15. What should be part of the pre-engagement collateral?

16. Articles can provide the following: (Choose three.)

17. Contextual Search framework is used for providing Knowledge search results in which of these scenarios?

18. Which of the following are true regarding integrating a ServiceNow Knowledge base with external

content? (Choose two.)

19. Access to a Knowledge base or Article can be restricted based on a customer’s assets and the product models using which of the following? (Choose two.)

20. What are some benefits that Knowledge Product Entitlement provide? (Choose three.)

21. What are the characteristics of Knowledge Categories?

22. Users with the sn_customerservice.proxy_contact role can do which of the following? (Choose two.)

23. What is the purpose of a Catalog Item variable?

24. What one of the following is optional when creating a Catalog workflow?

25. What module is used to create Case Record Producers?

26. Which one is NOT a dependency for the Customer Service Plugin?

27. ACME corporation wants to use ServiceNow CSM for supporting their customers through Twitter.

What CSM entity would you recommend ACME to store the customer’s Twitter profile details?

28. Which social media channels are NOT available out-of-box?

29. What is the equivalent of NOT selecting any group, when configuring multiple active configurations of OpenFrame?

30. How many outbound email accounts are supported in Customer Service Management?

31. What are features of Customer Service Management? (Choose four.)

32. What are the Forum User Types? (Choose three.)

33. Which of the following are true regarding the Community Portal application? (Choose two.)

34. If only one user reports a content for moderation, the content will be hidden.

35. The available case types are: (Choose two.)

36. What is required to enable the Follow the sun field on the Customer Service Case form?

37. In the Customer Service Management space, what does the term asset management mean?

38. Which of the following roles cannot update a consumer’s record?

39. Major Issue Management uses which one of the following capabilities?

40. What is required to synchronize fields from a parent to a child case(s)?