Pegasystems PEGACPBA24V1 Dumps (V9.02): Complete Your Certified Pega Business Architect version ’24 Certification

1. When an auto accident claim is resolved in the Resolve stage, email notifications must be sent automatically to the adjuster who inspected the car, to the insured party, and to the insurance agent who verified the claim.

How do you configure the resolve process to support this requirement?

2. You are designing a medical claim case type and have the following requirement: Medical claims must be resolved within 5 days.

To meet this requirement you need to set the _____ in the service level to 5 days.

3. Consider the following scenario:

- During the Interview process for a Job Application case, an administrative assistant selects the date and - location of the interview

- Next, an email invitation is sent to the candidate

- During the interview, the hiring manager captures notes from the discussion

- Finally, the candidate is assigned a technical exercise and the results are added to the case

Select two step names that follow the guidelines for identifying and naming the steps in the process. (Choose two.)

4. Consider the following user story: As a customer, I want to be able to cancel an open service request at any time.

Select the configuration option that satisfies the user story.

5. An order fulfillment case type allows a customer to update user profile information during the order placement stage.

The user profile consists of the following three pages:

#Account ID and password

#Customer contact information

#A list of open orders with the status of each order

How do you configure the case type to allow customers to update any of the user profile pages individually?

6. A list report includes columns for purchase requests and regional cost centers. A manager wants the report to show the total number of purchase requests for each of the regional cost centers.

How do you configure the report definition?

7. Which requirement is best implemented by using a Wait Step in a Case?

8. In a mortgage application, the user creates a loan request. Before approving, the loan officer must receive appraisal results.

How do you configure the Case Types to reflect this relationship? (Note: This question appears as a duplicate of Question 50, but I’ll treat it as a separate instance for completeness.)

9. Which one of the following options includes the three pillars of a Pega Platform™ application?

10. A survey is sent to a customer via email.

How do you configure a solution to ensure the email includes the case ID for the survey?

11. You have been asked to create a pie chart that shows the number of cases each manager has created. A list report contains columns for manager name, case ID, and office.

How do you configure the list report in order to create the pie chart?

12. In the Travel booking case type, if a passenger indicates that they are traveling with a service animal, they must document the type, size, and age of the animal, ..do you configure the case life cycle to meet this requirement?

13. As a Pega Business Architect, with which three stakeholders do you collaborate to manage scope, timeline, and budget? (Choose Three)

14. Which two actions can you perform from the Explore Data landing page? (Choose Two)

15. What are two key features and functionalities of Pega GenAI Blueprint™? (Choose Two)

16. How do you route an assignment so that any available member of the Finance department can perform the task?

17. Consider the following user story: As an account owner, I want to be able to add a member to my account so I can give the member temporary access.

Which two questions help you define the fields for the user view? (Choose two.)

18. Select each Process Step Description on the left and drag it to the appropriate Process Step on the right.

19. Which two statements are true regarding approvals? (Choose Two)

20. Which is a specific advantage of the Constellation design system?

21. A1, also known as a team, shares resources and work across different business units, divisions, or across the entire organization without affecting organizational hierarchy. Each operator who is a member of the team receives Assignments from the2to their individual3to support the new cross-functional workflow.

22. You are configuring an accident claim case with two child cases for an automobile insurance company, as shown in the following figure:

The business requirement changes to allow the parent case to continue independently of the child case processes, w do you configure the Wait step for this requirement?

23. You configure a service level to adjust assignment urgency to 100 when the goal interval lapses.

What does the assignment urgency impact the deadline and passed deadline intervals?

24. A Company often receives multiple IT tickets for the same issue, such as "the office Wi-Fi is down." You configure a Search duplicate cases step to identify duplicate IT tickets.

What is the basic condition for the Search duplicate cases step?

25. Which two assets are assigned to a release and used to estimate the project scope and duration? (Choose Two)

26. As part of a purchase order case, after someone completes a purchase, a conformation email is sent.

How do you design the case life cycle to send the email?

27. How do you adjust the urgency value of an aging assignment to increase the likelihood that the assignment is completed before the deadline?

28. A promotion is available when a shopper spends USD100.

Which attribute applies?

29. You are asked to create a visualization that allows managers in the Customer Service division to track the number and status of Customer Support Request cases submitted over the last 30 days.

What is the process that you follow to create this visualization?

30. The following validation criteria triggers an error message: Update Operator is equal to "operationsdir@co. com" and Case Status is not equal to "Open".

Which data set triggers the error?

31. In a Customer Service Case Type, customers can indicate interest in filling out a survey about their customer service experience. If the customer agrees to complete the survey, they proceed to the Customer Survey Stage. Otherwise, the Case resolves automatically.

Which configuration satisfies this requirement?

32. You have created a new report that contains a list of employees, hire dates, and managers. You have been asked to display each manager in a row. Beneath each manager row, you must list the employees of the manager and their hire dates.

How do you support this request?

33. When applying for a credit limit increase, customers with standard credit cards must provide information in an Employment Information process. Requests from customers with Platinum credit cards automatically skip this process.

What task do you perform to implement this requirement?

34. Identify three principles of Pega’s Center-out™ business architecture. (Choose Three)

35. Which requirement can you satisfy by using an optional action?

36. A sales manager must be able to approve sales quote proposals by email and from their mobile devices.

What do you implement this requirement?

37. Which of the following statements about responsive breakpoints is true?

38. Consider this requirement for a business transaction:

- If approved, the request is forwarded to the Fulfilment department

- If the manager rejects the request, it is sent back to the employee for reconciliation or cancellation

The Fulfillment department will process the request if the requested items are in stock

An employee submits a request to purchase equipment. The request is sent to the manager for review and approval.

Select the case life cycle design that most closely follows the guidelines for identifying and naming stages.

39. Select each use case on the left and drag it to the appropriate router on the right.

40. An application allows consultants to enter their hours on a project on a weekly basis. Consultant hours must be approved by both their manager and the project supervisor. The approvals can be performed in any order.

How do you configure the approvals in the application?

41. Javi is a Pega Business Architect working on a project redesigning a fraud resolution process. Stakeholders want the Manager to manually distribute tasks to CSRs, but Javi and IT know task routing can be automated using Pega’s Workflow Automation.

What skill must Javi use to get the Business team to incorporate IT’s proposed solution?

42. In a case which tracks requests for auto loans, a requirement states: Customers should be able to modify contact information at any time during the processing of the case.

Contact information changes must not alter or interrupt the primary flow of the case.

Which option meets the needs of this requirement?

43. You are assigned to a Pega implementation project as a Pega business architect.

Which task are you expected to perform?

44. The goal of security features in a Pega Platform™ application is to maintain which three of the following concepts? (Choose Three)

45. Select the characteristics used to identify candidate rules to be delegated to business users.

46. Identify three ways AI enables Pega Platform™ applications to achieve better outcomes. (Choose Three)

47. What are two benefits of using Insights? (Choose Two)

48. Which two field types are specialized versions of the Query field type? (Choose Two)

49. You can view and modify the Data Model from the1Response area. The2is a visualization tool that shows the relationships between data objects, Data Pages, and systems of record.

50. Using the following Refund case life cycle, how do you design this case to skip the Item Return stage if the item will not be returned?

51. Which two aspects of application delivery are improved by using Direct Capture of Objectives? (Choose two.)

52. Select the bolded portion of each property reference by selecting the corresponding type from the list on the right.

53. While running through a case life cycle, a business stakeholder notices a problem in a summary view. The view should be read-only but half of the form can be edited.

How can the business communicate this problem to the development tem using Agile Workbench?

54. A Developer configures a button with the action set as shown in the following image:

Place the events in the order they occur.

55. You are preparing to delegate a number of business rules.

What three prerequisite actions must be taken before preparing to delegate a number you can delegate the business rules? (Choose three.)