PEGAPCSA80V1_2019 Pega Certified System Architect Exam Questions

1. HOTSPOT

An online retailer creates a case type that processes and manages customer orders.

The checkout process has four steps:

For each calculation, identify the appropriate chaining option to maximize the performance.

2. With Pega’s Situational Layer CakeTM approach, how do you configure a regional variation for Human Resources (HR) time off cases?

3. DRAG DROP

Select each task on the left and drag it to the corresponding Application Development Studio on the right, where the task can be completed.

4. An organization has two lines of business: selling books for children and reselling college textbooks. The division selling books for children can use the same basic user interface (UI) as the division reselling textbooks with the exception of the payment methods.

How do you apply the Situational Layer CakeTM in this scenario?

5. DRAG DROP

Select each Application Design Requirement on the left and drag it to the appropriate Design Approach on the right.

6. An order fulfillment case type allows a customer to update user profile information during the order placement stage.

The user profile consists of the following three pages:

– Account ID and password

– Customer contact information

– A list of open orders with status of each order

How do you configure the case type to allow customers to update any of the user profile pages at any time during case processing?

7. A development team plans to enhance functionality of an existing application by changing several user interface rules. The team would like to pilot the enhancements to a small group of users before rolling the changes out to the entire user base.

What approach maximizes reuse and maintainability?

8. You are creating a case type to process job applications for a large corporation. Job applications for security positions require a physical assessment in addition to the standard criminal background check. The physical assessment can occur before or after the background check.

How do you configure a case type to achieve the required behavior?

9. You are developing a case type to process visa applications. As part of the process, applicants need to schedule an interview with the consulate. A child Interview case is created for the interview process and assessment. Following the interview, it typically takes 48 hours for the consulate to reach a decision. For the visa case to proceed to applicant notification, the Interview case needs to be resolved.

How do you configure a case type to achieve the required behavior?

10. You are designing a credit transaction case type and have the following requirement: Transaction disputes must be resolved within 3 days.

To meet this requirement, you need to set the _____________ in the service level to 3 days.

11. HOTSPOT

In the Answer Area, select the appropriate correspondence configuration for each type of content.

12. DRAG DROP

Select each Flow Shape on the left and drag it to the correct Use Case on the right.

13. A requirement states: Loan applicants must enter their annual salary. If the salary is above the qualifying threshold, the application is automatically approved. If the salary is below threshold, the applicant must identify a cosigner.

Select two configuration options that follow best practices to meet the requirement. (Choose two.)

14. A customer calls to apply for a new bank account. The customer service representative (CSR) needs to perform an assignment named Select Account Type. During the discussion, the customer can request written information regarding different account types.

Select the case lifecycle design that satisfies this requirement.

15. You are configuring routing for a customer warranty service request. All warranty service requests are routed to the warranty resolution group except for warranty service requests for beta-release product that requires review by the vice president of service.

How do you configure assignment routing to review warranty service requests?

16. A customer refund case type requires that an auditor receives an email notification if the refund is greater than twice the price of the item.

Which recipient role do you select to configure this requirement?

17. In a claims application, customers can file home insurance claims. Each claim contains a list of items of loss. Depending on circumstances, some claims are investigated for potential fraud in parallel to the actual claim process.

Which two entities would you model as case type? (Choose two.)

18. You configure a service level to adjust assignment urgency to 100 when the goal interval lapses.

How does assignment urgency impact the deadline and passed deadline intervals?

19. How do you route an assignment so that any available member of the department can perform the task?

20. You want your application to have consistent styling across portals. You want the background color of all buttons in your application to be blue. You want the background color of the buttons to be easily updated in case corporate branding changes.

Which attribute do you modify to set the background color?