New Avaya 74950X Dumps For Good Exam Preparation

1. Which snap-in provides a single interface through which client components can manage and retrieve customer Information from Context Store, Multimedia Database and CRM?

2. AVA is required for providing which two integrations for Avaya Oceana® 3.5 solution? (Choose two.)

3. Which snap-in is required for implementing POM in an Avaya Oceana ® solution?

4. For the implementation of an Avaya mobile Video solution, which two additional components are required? (Choose two.)

5. While deploying the Avaya Oceana® solution, it is recommended that the customer provide an External data mart (EDM) database for Context Store.

Which three databases are supported for EDM deployment? (Choose three.)

6. Refer to the exhibit.

A customer has Data center 1 (DC1) and they would like to implement Data Center 2 (DC2) as the DR solution.

While deploying the Avaya Oceana® DR solution, which two configuration items are applicable to the DR site? (Choose two.)

7. A customer’s recommendation is to use secure communication between all the components involved in the Avaya Oceana® solution.

After enabling secure communication for a cluster, which additional configuration parameter needs to be updated for the cluster?

8. Which two statements about the functionally provided by Avaya Oceana® Omnichannel datastore are true? (Choose two.)

9. Which three statements about Webchat Transfer to Service are true? (Choose three.)

10. Using the customer history widget, Avaya Oceana® Agents can search customer history to find information about previous multimedia interactions with the customer.

Which component holds multimedia customer history information?

11. After a new webchat session is initiated by the customer, what is the next step the customer controller snap-in performs to create a new contact inside Avaya Oceana®?

12. Which two options are available to customers for integrating Social Channel with their social media platforms with Avaya Oceana®? (Choose two.)

13. Which two actions are required when configuring the Avaya Oceana® Webchat channel? (Choose two.)

14. While an Avaya Oceana® Agent is on a live webchat session with a customer, which three supervisor features are available to the Oceana® supervisor? (Choose three.)

15. Which three items are required for the Chat-Bot integration with Avaya Oceana®? (Choose three.)

16. During a chat interaction with a customer, which two actions can be performed by an agent? (Choose two.)

17. Which two snap-ins are responsible for collecting Oceana® data and providing it to the ReliableEventing Framework? (Choose two.)

18. Which statement about Avaya Oceana® Engagement Designer (ED) Work Flows is true?

19. For integrating an Avaya Oceana® solution with Avaya Control Manager, which Cluster Rest interface URL is configured?

20. For an Avaya Oceana® solution, which Cluster Profile is used for an Oceana® cluster deployment?