Updated 300-830 Dumps (V9.02) for Your CLCCE Exam Preparation: Practice the Latest 300-830 Exam Questions to Study Efficiently

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1. A Webex administrator is adding a new phone number allocated by their Cloud Connected PSTN provider to be configured as Webex Contact Center Entry Point to route inbound calls into the Contact Center IVR .

Which two numbers must be used to configure the phone number? (Choose two.)

(450) 783-2223

[450) 783-2223

#450 783-2223

+1-450-783-2223

450.783.2223

2. A user has the agent role and plans to sign in to Cisco Webex Contact Center desktop .

Which system meets the requirements for WebRTC as the agent phone device?

A )





B )





C )





D )

Option A

Option B

Option C

Option D

3. DRAG DROP -

An engineer is designing a Cisco Webex Contact Center call queue.

Drag and drop the configuration actions from the left that are needed to meet the call queue requirements to the right. Not all options are used.

4. Customer XYZ has deployed Bring your own PSTN option to route calls to his Webex Contact Center environment. Callers calling in are reporting getting a reorder tone followed by a call drop .

Which action helps to identify the cause of the issue?

Check the SIP trunk status on the customer’s Session Border Controller.

Verify that the Webex Contact Center channels are associated.

Review the Webex Contact Center Analyzer that checks the call logs.

Review the Webex Contact Center Queues configuration.

5. What are the two types of Local Gateway trunking models with Webex Calling? (Choose two.)

certificate-based trunks

registration-based trunks

DNS-based trunks

PSTN trunks

enterprise trunks

6. A customer using Webex Contact Center wants to transition from traditional agent-based routing to a skill-based routing model that uses skill criteria assigned to the queue functionality to enhance efficiency and customer satisfaction .

Which two essential configuration actions must the administrator complete to successfully take this transition? (Choose two.)

Associate agents directly with the queue.

Assign call distribution groups to queues.

Assign skill profile directly to agents.

Associate skill criteria to the queues.

Assign skill criteria to the agent teams that are grouped into call distribution groups.

7. Refer to the exhibit.





A flow designer created a simple flow to play a message and disconnect the caller. Callers report that they cannot hear any message and the call drops .

Why is the designer having this issue?

There is a codec mismatch.

Cisco Cloud Text to Speech engine is unavailable.

The audio file is missing.

There is no or invalid Text-to-Speech Message.

8. An administrator must connect a customer call to an external IVR service while retaining control of the call and later return it to the original flow .

Which node must the administrator use to make this happen?

Bridged Transfer node

HTTP Request node

Blind Transfer node

GoTo node

9. A major corporation wants to migrate to Webex Contact Center but requires that the current PSTN carrier and enterprise PBX based agents be retained in its on-premises environment .

Which action must the engineer take to meet this requirement?

Configure an on-premises session border controller to act as a local gateway to route calls between on-premises environment and Webex Calling.

Port existing contact center DIDs to Cisco Calling Plan to enable Webex Calling to deliver calls to and from Webex Contact Center.

Work with their PSTN carrier to forward all contact center DIDs to Webex Calling to reach Webex Contact Center.

This requirement cannot be implemented using any configuration and would need them to order new PSTN services.

10. The CTO of QQS Solutions wants to record calls to meet these requirements:

All inbound calls are recorded.

Recordings must be for the entire company.

Only administrators are allowed to configure recording.

Avoid custom configurations, when possible.

Which recording method meets these requirements?

global configuration

flow-based configuration

queue-level configuration

scheduled recording configuration

11. Which statement describes the PSTN media and signaling requirements for calls arriving at Webex Contact Center?

SIP Early Media is fully supported by Webex Contact Center.

The only supported codecs are

711uLaw and

711aLaw.

DTMF signaling can use out of band.

Opus codec is natively supported by Webex Contact Center without transcoding.

12. An engineer is configuring outdial telephony for a new Cisco Webex Contact Center deployment .

Which two configurations are required? (Choose two.)

Add the agent to the outbound team.

default outdial Automatic Number Identification at the tenant level

Automatic Number Identification in Flow Designer

Assign a wrap-up reason to the outdial queue.

Enable Outdial on a desktop profile.

13. An engineer is configuring a new local gateway SIP trunk for their Webex Contact Center PSTN services. The SIP trunk requires that

registration be refreshed every 2 minutes.

Which command meets this requirement?

registrar dns:12345678.us10.bcld.webex.com scheme sips expires 240 refresh-ratio 50 tcp tls

registrar dns:12345678.us10.bcld.webex.com scheme sips expires 240 refresh-time 120 tcp tls

registrar dns:12345678.us10.bcld.webex.com scheme sips expires 120 refresh-ratio 50 tcp tls

registrar dns:12345678.us10.bcld.webex.com scheme sips expires 300 refresh-ratio 50 tcp tls

14. A Webex Contact Center environment uses only Webex Calling registered endpoints for agent connection and requires that unanswered customer calls are requeued to be handled by the next available agent. Any direct unanswered call to the agent must roll to their designated voicemail .

Which configuration meets this requirement?

Adjust the contact center’s RONA timer with a duration longer than the number of rings set for the agent’s voicemail.

Configure two lines on agent endpoints to differentiate between contact center calls and direct calls.

Configure the Redirection on No Answer (RONA) timer to a duration shorter than the number of rings configured for the agent’s voicemail.

Disable the voicemail setting that forwards unanswered calls to the agent’s voicemail.

15. Refer to the exhibit.





Agent X has a Skill Profile assigned and the Skill Profile has skills assigned according to their proficiency.

In which two places can you define call routing criteria for routing calls to this agent? (Choose two.)

Allotted on Desktop Profile

Assign skills to the queue

Allocated to Channels

Assigned to Capacity-based Teams

Assign skills in flow

16. Cisco Webex Contact Center uses Local Gateway for PSTN services. The Webex Contact Center supervisor notices that callers receive the initial greeting, which allows them to select an option, and then the call drops .

Which action helps to identify the cause of the issue?

Review the Webex Contact Center Flows configuration.

Review the Webex Contact Center Analyzer that checks the call logs.

Review the Webex Contact Center Queues configuration.

Verify that the Webex Contact Center channels are associated.

17. A Webex Contact Center Administrator is trying to configure team-based call distribution. The requirement is to handle Sales Queue calls before Accounting Queue calls.

All Sales calls in the queue must be routed to agents before Accounting calls.

If an older Accounting call is in the queue and a Sales call is received by the system, the Sales call must get priority.

When no Sales call is in the queue, Accounting calls can be routed to agents.

How can this be achieved within team configuration?

Configure queue ranking.

Configure capacity based queues.

Ask agents to ignore Accounting calls.

Select Skill Profile with Sales only Skill.

18. A supervisor within your organization must be able to record agent desktop screens with call audio to enhance application usage and process compliance during customer interactions in Webex Contact Center .

Which two functionalities must the administrator configure to ensure that the feature is properly set up and working correctly? (Choose two.)

Custom Connectors to Conversation Intelligence platforms

Webex Connect Platform

Webex Workforce Optimization (WFO)

Quality Management license

Calabrio ONE solution

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