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1. Teara is a Workspace Owner. She has discovered that projects and key decisions are being discussed via direct messages because public channel message retention settings are set to delete messages after 20 days. The decision regarding this setting was made 2 years ago, and now the setting is no longer required.

Team members are experiencing difficulty creating channels. Teara is wondering if there are other settings she should review that might be contributing to the direct message conversations.

Which settings and permissions should Teara change to promote increased communication outside of direct messages?

Changing the workspace’s message retention and deletion policy for all channels and direct messages to "Keep Everything" and allowing everyone to create channels

Sending an announcement in the #general channel notifying everyone to move conversations to channels and to DM Teara if you need a channel created

Changing the workspace’s public channel message retention and deletion policy to "Keep Everything", changing the direct message retention and deletion policy to delete messages after 1 day, and restricting the creation of channels to Owners only

Changing the workspace’s public channel message retention and deletion policy to "Keep Everything", changing the direct message retention and deletion policy to delete messages after 1 day, and allowing everyone to create channels

2. The Sales team at Large Inc is having trouble figuring out the role Slack should play in their work day. The Sales team travels often and prioritizes time with customers. They don’t have a lot of time to attend training.

Which two of the four strategies would help increase adoption on the Sales team? (Choose two.)

Install the Salesforce app in the Sales workspace immediately, as this is the number one integration for Sales teams using Slack.

Send out a weekly email campaign for two months to use Slack with the warning that Slack access will be denied to anyone that joins Slack after the two-month email campaign is finished.

Run a campaign promoting the Slack mobile app, so the Sales team understands the value of mobility and persistent communications.

Survey the Sales team to understand what currently makes their job difficult and determine which apps/integrations and workflows to prioritize.

3. At which point in the process should you claim your relevant domains for your Enterprise Grid organization?

Any time. Workspaces created prior to domain claiming will be shut down automatically.

Never. Slack will automatically claim the domains for you when you purchase Enterprise Grid.

As soon as possible. This feature is not retroactive, so workspaces created prior to claiming the domain will continue to exist as standalone workspaces.

Before purchasing Enterprise Grid. It is important to claim domains while still on the free plan.

4. Brian, an HR manager, discovers an inappropriate custom emoji, and submits a request to Shonda, the Workspace Admin, to delete it.

How should Shonda address this request?

Navigate to the "Customize Slack" page and disable the addition of custom emoji, which will also remove existing custom emoji.

Direct Brian to the "Customize Slack" page, where he can delete or replace the inappropriate emoji.

Navigate to the "Customize Slack" page, where Shonda can remove the custom emoji.

Inform Brian that you cannot delete an existing emoji, but can replace it with a more appropriate emoji.

5. A 5,000-employee company with multiple international offices is planning to launch Slack to its entire organization. Their goal is to increase collaboration and build a stronger company culture. The CIO is hesitant to allow members to upload custom emoji to Slack, but she doesn’t want to burden her Workspace Admin team with requests for custom emoji uploads.

Which solution addresses the CIO’s concerns?

Allow all members access to upload custom emoji, but communicate and document the appropriate emoji use and uploads.

Prior to launch, pre-load a set of custom emoji voted on by a council of leaders, and do not allow anyone to request custom emoji uploads.

Do not allow any custom emoji creation to minimize the risk of members uploading inappropriate imagery.

Restrict custom emoji uploads to Workspace Owners and Admins, and do not allow anyone to request custom emoji uploads.

6. You're an Org Admin working on your Slack Enterprise Grid design. You expect a high volume of new workspace requests, and all requests will require admin review.

What should you do to manage this process? (Select the best answer.)

Allow all users to request new workspaces, and route the requests into an admin channel where admins can action the requests as a team.

Allow all users to request new workspaces, and manually route requests to the correct admin via direct message (DM).

Turn off the workspace request process, and create a private channel. Only add members who you want to request new workspaces.

Turn off the workspace request process, and require users to direct message (DM) their workspace admin.

7. You're a Workspace Owner introducing Slack to your organization for the first time.

In order to encourage employees to use Slack, you've organized a contest to see who can send the most messages in Slack channels in a week.

What's the best way to determine the winner? (Select the best answer.)

View the Channels tab in the Slack analytics dashboard.

Install a custom bot in each channel to count all messages.

View the Members tab in the Slack analytics dashboard.

Export messages from your workspace to view message data offline.

8. A project team in charge of implementing Slack plans to check in with their executive team three months after the launch. The goal of this check-in meeting is to define the success of Slack at the organization.

What should the team do to prepare for this milestone most effectively?

Show the progress that has been made on configuring single sign-on (SSO) and training the IT help desk team on Slack’s admin capabilities.

Meet with key business units to identify and measure opportunities to improve productivity using Slack.

Prepare to show the executive team the admin console so they understand the depth of settings and policies available in Slack.

Display the number of weekly active members in Slack, trending from the beginning of the launch to the three-month mark.

9. You're an Org Owner at a company that doesn't allow members to manage any Slack Connect permissions. A member reaches out with a concern: they sent a Slack Connect channel invitation to the wrong external company. The invitation was approved automatically.

What should you tell the requestor? (Select the best answer.)

The requestor can choose how much channel history will be visible when the external organization accepts the invitation. You can also offer to show them how to revoke the channel invitation if it has not been accepted yet.

Channel history will not be visible when the external organization accepts the invitation. You can also offer to revoke the channel invitation if it has not been accepted yet.

All channel history will be visible when the external organization accepts the invitation. You can also offer to revoke the channel invitation if it has not been accepted yet.

All channel history will be visible when the external organization accepts the invitation. You can also offer to show them how to revoke the channel invitation if it has not been accepted yet.

10. How many integrations can be installed on a workspace on the Standard plan?

25 integrations

10 integrations

Unlimited

5 integrations

11. Jason, an Org Owner on the Enterprise Grid plan, wants to enable additional mobile security features for users who have unmanaged devices.

Which of the following mobile security features is available to Jason?

Block Workspace access

Restrict access based on IP

Block message copying and the downloads

Make VPN mandatory

12. You lead a team responsible for launching Slack Enterprise Grid to all employees. Your leadership team firmly believes that Slack is currently too noisy and that a workspace dedicated to each major business unit will reduce noise. You want to be thoughtful about the workspace design and create an Enterprise Grid design that will best facilitate collaboration across your company.

What are two actions you should take? (Select the TWO best answers.)

Create a business case for focusing on a thoughtful Enterprise Grid design, and present it to the leadership team.

Create success criteria and key design principles for Enterprise Grid, and work with your Slack account team to determine the pros and cons of each Enterprise Grid design model.

Create an implementation and project plan with an Enterprise Grid design focused on a multi-workspace business unit model.

Create and launch an employee survey to better understand how knowledge is shared across the organization and how teams are using Slack today.

Create an implementation and project plan with an Enterprise Grid design that includes one large workspace in order to avoid forming silos.

13. Your organization is on the Slack Enterprise Grid plan.

What are three benefits of syncing identity provider (IdP) groups? (Select the THREE best answers.)

Automatically adds or removes members of an IdP group to workspaces within your org.

Makes membership for certain channels required to ensure that all members of an IdP group remain members of a channel.

Makes membership for certain workspaces required to ensure that all members of an IdP group remain members of a workspace.

Automatically assigns system roles.

Automatically assigns approved apps to certain groups within your org.

Automatically assigns admin roles.

14. Amy is an Org Owner on an Enterprise Grid plan.

A workspace Admin informs Amy that a confidential file has been uploaded to a public channel by mistake. Amy needs to remove the file and determine who has downloaded it.

What should Amy do to accomplish this goal?

Using an integrated Data Loss Prevention (DLP) solution, delete the file, and then review the Audit Logs API to see who downloaded the file.

Using MDM, disable file downloads and then use session management to see who was logged in and downloaded the file.

Using a third-party eDiscovery app, delete the file and use data exports to determine who downloaded the file.

Using Slack Enterprise Key Management (EKM), revoke key access for the file, and review the EKM logs to see who downloaded the file.

15. You're the Workspace Primary Owner of a Slack Free plan. You want to allow all employees in your company to join your workspace when they're ready. You also want to prevent anyone outside your company from accessing your workspace without admin approval.

What should you do? (Select the best answer.)

Allow all workspace members to invite new members.

Invite all employees to the workspace by entering their email addresses in the invite flow from the workspace settings page.

Direct your employees to access Slack through your identity provider (IdP).

Enable employees to sign up for the workspace using the company's email domain.

16. You're a Workspace Admin at a real estate technology company. Your HR team asks you to simplify how new hires request access to the tools they need.

This onboarding step is currently done manually through emails. Employees are then required to follow up via email to IT support, causing delays.

Given all new hires have access to Slack pre-onboarding, which two Slack features would you recommend to improve these processes? (Select the TWO best answers.)

Use Workflow Builder to automatically send instructions on how to request access to new tools when new employees join the default #general channel.

Invite each new employee as a Single-Channel Guest before they join, to give them more advance time to submit tool access requests.

Use Workflow Builder to automatically post instructions on how to request access to new tools in the default #general channel once per week.

Use Workflow Builder to create a form for tool access requests, to simplify data collection and reduce wasted time going back and forth in email.

17. You're an Org Owner on your organization’s Slack Enterprise Grid instance. An employee recently quit, and there’s concern that the employee exported sensitive information prior to leaving. The security team wants to know what this former employee may have accessed.

What should you do? (Select the best answer.)

Revoke the encryption key with the Enterprise Key Management (EKM) feature so that the data from the former employee's account is protected.

Use the member analytics dashboard to confirm the former employee's account activity.

Export the former employee's access logs from the admin dashboard.

Access your security information and event management (SIEM) tool to view actions logged by the former employee.

18. In Large Inc’s Enterprise Grid design, each business unit has its own workspace, and everyone is also a member of the Global workspace. The Sales team at Large Inc are slow adopters of Slack and have been using email instead of Slack to communicate with peers.

Which of these strategies should the Sales team AVOID using to connect cross-functionally more effectively with Slack?

Move their channels into the Global workspace and convert the default channels to private, to ease the Sales team’s fears about privacy.

Create an org-wide #sales-wins channel so that account representatives can share updates on new customers and celebrate big deals.

Create a #customer-feedback channel for Sales to convey customer concerns to the Product and Engineering teams.

Create an org-wide #help-sales channel where cross-functional partners can turn to Sales with questions and requests for help.

19. The marketing team at ACME Ltd has 10 team members and has a public channel called #marketing-discussion. The team collaborates and shares ideas on this channel. Now, other teams have joined, so the total channel membership is 50.

The marketing director has the following needs:

There is an urgent marketing idea that must be prioritized in tomorrow morning’s planning meeting.

The 10 team members are the only ones attending the planning meeting.

The 10 team members need to be notified before the meeting.

Of note, the marketing director sends urgent re-prioritization messages weekly.

How should the marketing director reach the marketing team?

Send a separate direct message to each of the 10 team members notifying them of the change.

Create an @marketing-team user group and use the @marketing-team user group in #marketing-discussion to communicate the change in priority to the team that needs to be informed for tomorrow’s team meeting.

Post a message to #marketing-discussion, without notifying anyone.

Use @here and @channel to notify the entire channel of the change.

20. A few months ago, a team of developers at Blue Inc identified a new issue during testing and created a public channel called #bug-cricket to communicate about the issue.

They may need to reference the history in the future. Of note, there has not been any new activity in #bug-cricket for months, and the bug case has been closed.

What should the team do with #bug-cricket?

Convert the channel to private, and then archive it; members of the channel will retain access to the files.

Archive the public channel; anyone can still browse the conversation history in Slack, and messages will appear in search results.

Delete the channel; messages from a deleted channel are still available via search.

Remove all members from the channel, and then archive it; this way, members can find messages via search but will not be able to browse the channel history itself.

21. Brian, an Org Owner on Enterprise Grid, needs to ensure that all Slack data is archived and stored outside of Slack.

What does Brian need to do?

Turn on Corporate exports to retrieve private data and store it elsewhere.

Contact Slack to set message and file retention policies at the Organization level to "Keep all messages".

Enable DLP and quarantine all messages and files that need to be archived.

Use a third-party eDiscovery app to retrieve and store data in a data warehouse.

22. Tam Corp sells 15 versions of their software to customers around the world. They have a global team (e.g., sales, engineering, support, and human resources) of 500 employees.

Tam Corp is moving to the Enterprise Grid plan from two workspaces on the Plus plan. On their current Plus plan, they organize one workspace by team (e.g., #sales-team, #engineering-team, and #support-team), and the other workspace is primarily for recruiting discussions and the leadership team.

Leadership does not want the move from Plus to Grid to significantly impact how teams are communicating today.

When considering how to structure the Enterprise Grid, what is the structure that aligns with leadership and allows the teams to communicate most effectively?

Create workspaces for each department and sub-department in the company.

Create workspaces for each product line sold, where each workspace is the "primary" workspace for the employee.

Create workspaces based on how information is shared, and where employees have one "primary" workspace where they spend 80% of their time.

Create one workspace, where each product line sold has its own channel.

23. Jose works at Globex and is a Slack administrator and Champion.

He receives several Slack direct messages per day from employees looking for more information on a range of topics, such as how to connect apps to their Slack workspace and where to find training materials.

Jose wants to encourage Slack best practices among employees.

Which course of action should Jose take in this situation?

Ask the question, and if they are still unable to find the answer, post their own question in a public #help channel, where Jose and his team will respond in thread.

Ask the employees to post their own question in a public #help channel, where Jose and his team will respond in thread.

Post their question on their behalf in a public #help channel and respond in thread.

Respond to each employee via direct message with the answer to their question.

24. Asher manages a global workplace and facilities team. Currently, his team receives all global requests in a channel called #help-workplace. Because the channel now receives hundreds of requests per day, the support team asks Asher if they can create regional channels to make triaging requests more manageable.

How should Asher respond to this request?

Allow each region to create new channels and name them after famous landmarks in their region, then assign regional team members to monitor each channel.

Create a private channel for the global workplace team to triage requests from #help-workplace into the appropriate regions.

Create new regional channels and name them using the #help-workplace-region format, then assign regional team members to monitor each channel.

Continue to use one centralized channel to minimize confusion for channel members on where workplace requests should be submitted, but require that members start posts with the name of the region where they're requesting assistance.

25. Chandler, who works for Truck Inc, is in charge of developing a new certification program for Truck Inc’s drivers. Chandler will be working with a small team of 4 employees, and details of the program must be kept private from the drivers. They are currently using a group direct message to plan the certification program, but some people on the team will be going on vacation soon, and new members will be replacing them.

What should Chandler do next?

Create a public channel for coordination, but continue using group DMs, and DMs for content that needs to stay private.

Continue using the group DM, and invite the new members to it.

Start a new group DM with only the new members of the team.

Convert the group DM to a private channel, and then invite the new members.

26. What are the main benefits of Workflow Builder? (Choose all that apply.)

It supports integration with various third-party apps for easy data transfer between services.

Non-developers can easily automate business processes.

Templates are available for download.

Developers and engineers can easily automate efficiencies in their development.

27. Your company is conducting an internal security assessment of Slack prior to implementation.

Which of the following is true about security in Slack?

Workspace Admins can see all direct message content at any time through the Admin console.

Slack data is stored on your company’s servers.

Slack data is encrypted at rest and in transit.

Slack members can only access Slack when on the corporate network.

28. You're a Slack admin for SealBox, a company specializing in waterproof laptop cases. In preparation for a new product launch, SealBox partners with an advertising agency, Ad Heroes Inc. You create a Slack Connect channel and share it with Ad Heroes' Slack workspace.

The members of the Ad Heroes team are concerned about losing access to messages and files shared in the channel once the project ends and the channel is disconnected.

What will happen once the channel is disconnected? (Select the best answer.)

All organizations will retain full access to the channel's history and can continue to use it as normal.

Ad Heroes will retain full control over the channel's history and can continue to post messages and files in it as normal.

Ad Heroes will keep an archived version of the channel, but only files posted by Ad Heroes' workspace members will be visible in the channel.

The channel will be archived on Ad Heroes' workspace, but all messages and files shared by both organizations will remain accessible.

29. Paul leads an accounting team and is implementing a new expense reporting system.

He wants to update employees on the status of the system’s rollout to different offices. He also wants to post links to help articles and online trainings that the team can use as resources. However, he wants to maintain control over the flow of information for these updates and would like to minimize off-topic discussion.

Which of the following would help him achieve his goal?

Create a new public workspace called "Expenses" with access granted to all employees.

Create a private channel called #expense-system-updates with all employees added.

Create a new invite-only workspace called "Expenses."

Create a public announce-only channel for the expense system.

30. Andrew is the Primary Org Owner for his company’s Enterprise Grid org, which consists of three workspaces. Frank, a new member of the IT department, will be responsible for inviting guests and managing one of the three workspaces’ settings.

Which role should Andrew give Frank in Slack?

Member

Workspace Admin

Multi-channel Guest

Primary Org Owner

31. Bella is a Workspace Admin at a company with 3,500 employees. She is receiving complaints from her colleagues that "Slack is too noisy". Her team is bothered by frequent use of @here and @channel in public channels. She has never evaluated or changed the default settings, so she wants to change how those notifications work in her workspace.

How can Bella change her workspace’s messaging restrictions to minimize disruption?

DM each user who uses the @here and @channel mentions and ask them not to do this in large channels.

Set @here and @channel to be used only in private channels, where membership is more limited.

Restrict @here and @channel usage to Owners and Admins only.

Restrict public channel posting to just Owners and Admins.

32. Andrew is a Workspace Owner and head of HR for a government agency in Munich, Germany. As the head of HR, he manages all aspects of human resources in order to create an engaged workforce and resilient organization.

The HR teams use a variety of technologies, and leadership is implementing a new integrated tool to improve collaboration and productivity. While the tool has many benefits, the adoption rate has been slow due to a lack of internal awareness.

Andrew wants to convince leadership that he needs internal Slack advocates who can lead and support co-workers through the transition. He has a few people in mind who he would nominate as Champions.

Which options appropriately describe Champions? (Choose all that apply.)

They are Slack Administrators, so they have the correct permissions to help the company manage change.

They actively communicate and promote transparency to reinforce the purpose and value of the tool.

They model best practices, and they can rally the team toward common goals.

They identify and implement key use cases for the tool and modify them over time to improve the team’s workflows.

33. What would be the expected behavior if a team member in Enterprise Grid is added to an IdP (Identity Provider) group with auto-provisioning enabled to a workspace?

The member would be automatically added to the new workspace and would be unable to leave.

The member would be notified that they have a new workspace that they can join and would be unable to dismiss it until they have joined the workspace.

There will be no changes to the member’s workspace list.

The member would be automatically added to the new workspace unless it is a hidden workspace.

34. The Customer Support team for Large Inc is now using Slack to access the tools and information they need to help customers quickly.

As an Admin, what should you do to set them up for success? (Choose all that apply.)

Allow everyone on the Customer Support team to approve and install the apps they need.

Approve and install apps to integrate their support tools with Slack.

Streamline an incident management workflow.

Organize and name channels in a way that makes information, procedures, and policies easier for people to find.

35. Tracy works on a marketing team and needs to collaborate with a marketing vendor for a new project being planned in various channels.

To ensure the project is not delayed, Tracy must approve the new member invitations.

Which statement is true about roles in this scenario?

Tracy should use the Admin role for the workspace invite and to approve new members, and she should use the Single-Channel Guest role for the marketing vendor.

Tracy should use the Admin role for the workspace invite and to approve new members, and she should use the Multi-Channel Guest role for the marketing vendor.

Tracy should use the Member role for the workspace invite and to approve new members, and she should use the Multi-Channel Guest role for the marketing vendor.

Tracy should use the Member role for the workspace invite and to approve new members, and she should use the Single-Channel Guest role for the marketing vendor.

36. Lydia, an Org Admin on Enterprise Grid, wants to appoint members from her company's corporate events team to invite external guests to Slack. However, these corporate events team members are regular Slack members, not Workspace Admins.

Where should Lydia go to allow these individuals to start inviting guests on Slack?

Workspace Transfer Ownership page

Organization Policies

Workspace Invitations page

Workspace Settings

37. Kathleen is a Workspace Owner who leads the marketing department at a mid-sized company in Pune, India.

She keeps receiving new campaigns at her desk to review and approve, but she has never heard of these initiatives. Many of her colleagues are equally confused. She has a few key public channels where she has explained to her team that marketing conversations should take place, so she wonders where her team is communicating. Upon investigation, she discovers that users are creating their own unique channels for each marketing campaign. Subsequently, important employees have been excluded, duplicate projects exist, and information is fragmented.

To enhance transparency and collaboration, Kathleen emphasizes that users should discuss projects together in the agreed-upon channels, as they often involve the same people.

Which settings and permissions should Kathleen change to reinforce this message?

Change the channel management permission for creating private and public channels to Workspace Admins/Owners only.

Change the setting for join and leave messages, so they do not show in channels when employees come and go.

Change the invitations permission to require Workspace Admins/Owners approval.

Change the channel management permission for managing posting permissions in all channels to Everyone.

38. Which of the following statements describes the effect of configuring mandatory Two Factor

Authentication (2FA) in Slack?

Members must have a sophisticated and complex password that is updated regularly.

Members must use a biometric reader to authenticate with Slack.

Members use single sign-on (SSO) to handle the exchange of usernames and passwords on behalf of Slack.

Members must submit a verification code along with their password each time they sign in.

39. Clint is a Workspace Owner on the Sales Workspace, and his organization is on Slack's Enterprise Grid plan.

Clint cannot find the option to make the #announcement-sales multi-workspace channel available to all Workspaces in the Org.

Who can give Clint multi-workspace channel permissions?

Org Owners and Org Admins decide who can manage multi-workspace channels in this situation.

Only Org Owners can manage multi-workspace channels.

The Sales Workspace Primary Owner can give multi-workspace channel permissions to Clint.

A Workspace Owner, who already has multi-workspace channel permissions, can give them to Clint.

40. Slack is on the Business+ plan and currently authenticates users via username and password.

Your company uses Google Workspace (formerly G Suite) as its identity provider (IdP). Your security team would like to assign specific users or groups of users access to Slack from your IdP (rule-based access).

How would you configure Slack to satisfy these requirements? (Select the best answer.)

Configure Google Workspace Auth to enable users to log in via their Google Workspace credentials, and send out binding emails to existing users to connect their accounts with your Id

Set up Google Workspace SAML-based SSO in a new Slack workspace since your company already uses username and password to authenticate in its existing workspace.

Build a custom SAML connection with Slack in order to use the Google Workspace Id, and apply rule-based access.

Configure Google Workspace SAML-based SSO with Slack, and send out binding emails to existing users to connect their accounts with your Id

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