Salesforce Loyalty Management Dumps Updated to V9.03 with Actual Questions and Correct Answers For Studying

1. The Member Services team wants to view the information of a member’s recent transactions and manual adjustments on the Contact record.

What are the two recommendations that an IT Administrator should suggest?

2. What are the three required steps in settings up Loyalty promotion with Salesforce CDP and Marketing Cloud?

3. Cloud kicks wants to identify specific tier members to be used for a journey within Marketing Cloud. The company wants to encourage Loyalty Tier B customers to become Loyalty Tier A customers.

What objects must be synchronized into Marketing Cloud to achieve the segmentation for this audience.

4. Which two features below are supported in the reference integration between Loyalty and Commerce Cloud?

5. Universal Container sells sports shoes through on eCommerce system. The Loyalty Program Members earn points in real-time with every purchase made.

How can this be built into Salesforce?

6. What is a business use case for integrating Marketing Cloud Personalization with Loyalty Management?

7. What two fields are attributed to a Loyalty Program entity in the Salesforce Customer Data Platform?

8. Northern Trail Outfitters wants to show member information in its member portal hosted outside of Salesforce.

What is a prerequisite for using Loyalty APIs to fetch the member information?

9. A loyalty Program would like to set up a new process where a push notification or email will be sent to the client immediately after a voucher is added to their member account within Salesforce Marketing Cloud.

The notification message will require the “first name” and the “membership number” to personalize the message and, a custom object named “voucher issued” with the necessary data attributes.

Which option for the entry event should be selected as the preferred implementation approach that can meet the requirements with the least amount of development effort?

A)

B)

C)

D)

10. A Customer Support Manager noticed that the customers support team’s performance decreased since the company rolled out the Loyalty Program. The customer Support Agents complain that finding information about the Loyalty Program Member takes a lot of the time.

What is the standard solution to display the information regarding the Loyalty?

Program Member on the case detail page?

11. Universal Container have a points-based Loyalty Program and a B2C commerce website built with a Commerce built with a Commerce Cloud solution; the clients orders are already synchronized with Loyalty Management. With the every purchase, Loyalty members will earn points. The Directory wants to have traceability of every order transaction on the Loyalty Management app.

What does the Salesforce Administrator have to do?

12. What is the most efficient way to automatically reset qualifying points for high volume Loyalty Programs?

13. Universal container launched a Loyalty Program. The salesforce Administrator to….. to create a private portal for the Loyalty Program.

What is the last step the Salesforce Administrator must complete?

14. A Consultant will need to create a new voucher definition for a new voucher, wherever the new voucher has the requirements.

A total of two vouchers will be issued to the member.

The first voucher has a face value of $100, and the second voucher has a face value of $200.

Both vouchers must be used within three months after the first voucher’s disbursement date.

The first voucher will be issued to the members over a period of a month.

Which voucher definition settings will fulfill the new voucher’s requirements?

15. The Loyalty Administrator for Northern Trail Outfitters (NTO) insider program defines tier groups-Status Tier Group with a Fixed model and period of one year.

The three tier are defined =Silver (base), Golden (next tier), and Platinum (the highest tier)

Extend Expiration for this tier group is Qualifying Points Reset Date.

A member joins NTO insider in the Silver tier and, after a year of engagement, gets upgraded to the Gold tier on March 16 2023.

Which date would be the new Expiry date or this member after the tier is upgraded to Gold?