Real Avaya 74970X Dumps For Avaya Oceana™ Solution Support Exam

1. When describing the Avaya Oceana Monitor, which cluster will have a monitoring snap-in installed that will create a web socket subscription service to feed statistics?

2. Which statement correctly describes the Avaya Oceana Monitor?

3. After the new implementation has been performed by the Avaya Business Partner, a customer is trying to login to their Agents Workspaces.

While the agent is trying to login, the engineer finds the following error messages:

2018-04-19 06:04:45,386 [WebContainer : 4] AuthorizationService ERROR C AuthorizationService-3.4.0.0.340003 C Caught exception while authenticating with data source: HR-LAB

javax.naming.CommunicationException: 135.35.67.19:636 [Root exception is java.net.ConnectException: Connection timed out]at

com.avaya.zephyr.services.production.AuthorizationService.ldap.LdapDAOClientImpl.handleAuthenticationSystemException(LdapDAOClientImpl.java:116)

Which Avaya Oceana® snap-in log file contains these log messages?

4. A customer is unable to login to Agent Workspaces, and the administrator finds the following error messages in the log files.

2018-04-19 06:04:45,386 [WebContainer : 4] AuthorizationService ERROR C AuthorizationService-3.4.0.0.340003 C Caught exception while authenticating with data source: HR-LAB

javax.naming.CommunicationException: 135.35.67.19:636 [Root exception is java.net.ConnectException: Connection timed out]at com.avaya.zephyr.services.production.AuthorizationService.ldap.LdapDAOClientImpl.handleAuthenticationSystemException(LdapDAOClientImpl.java:116)

What is causing these error messages?

5. If not using Security Assertion Markup Language (SAML) authentication in the deployed solution, which statement regarding the Avaya Oceana Agent/Supervisor Login is correct?

6. Unified Agent Controller (UAC) gets the status of the agent stations and interactions data from which Avaya Oceana® core component?

7. A customer reports that Avaya Oceana Workspace agents are not able to connect, and they want to troubleshoot Unified Agent Controller (UAC).

Which log will show more relevant logs for UAC?

8. Which credentials does Avaya Oceana Workspaces use for Agent login?

9. A customer has performed the backup operation for Avaya Oceana® solution.

Where can you see the backup of UCAStore service that has been completed 100%?

10. To perform the restore of the Intersystem cache database, which application file must run from the Install directory of the Omnichannel Windows Multimedia Server?

11. Which two steps must be completed before restoring the backup of the Avaya Oceana® solution? (Choose two.)

12. Which statement regarding UCAStore Backup is correct?

13. A customer wants to take a backup of their email, Webchat and SMS interactions.

Which Avaya Oceana® component must be backed up?

14. When a customer wants to perform a backup of the Avaya Oceana® solution, which three actions must they take? (Choose three.)

15. To take a backup of the Intersystem cache database, which application file must run from the Install directory of Omnichannel Windows Multimedia Server?

16. For an Avaya Oceana® interaction that is being routed through a Self Service (Elite IVR) application on Communication Manager, which state is true?

17. A customer is troubleshooting the integration between AES and Avaya Oceana Call Server Connector.

During the integration the customer finds the following message while checking the AES DMCC log files:

Cd /var/log/avaya/aes/dmcc-trace.log hr-oceana1-aes DmccMain[24600] -06:00 2017 275 1 com.avaya/ aes | :StartApplicationSTE: com.avaya.sessionsvc.SessionServicesImp1 WARNING CAuthentication failed: clientID=XML Encrypted: 192.168.1.100:25067, user=csc

After reviewing the error message, which action will fix the customer’s problem?

18. A customer is running an Avaya Oceana® solution and a technical engineer is troubleshooting an operational issue. Many components are logging errors showing that they cannot connect to Unified Collaboration Module (UCM).

Which three actions will help to verify the current deployed state of UCM in the solution? (Choose three.)

19. Which two log files are used to troubleshoot CSC-AES connection problems? (Choose two.)

20. An administrator logs in to ED admin console to check the current interactions status and finds an ED instance with Event Type “ROUTE_CONTACT_SMS”.

How is the event type mapped to the SMS channel in Avaya Oceana®?