New ITIL-4-BRM Dumps (V8.02) for ITIL 4 Specialist: Business Relationship Management Exam Preparation: Pass Your ITIL-4-BRM Exam Smoothly

1. In the context of the “business relationship management” practice, which statement is CORRECT?

2. Identify the missing word(s) in the following sentence.

A key challenge of the business relationship management practice is a lack of understanding of the operating models of the [?].

3. Which activity is the responsibility of the ‘sponsor’ role?

4. A parent is authorizing the purchase of a cell phone for her child.

What role is the parent assuming?

5. Which BEST describes the service relationship journey?

6. In the context of a cooperative relationship, which would NOT be a role of business relationship management?

7. Which is an example of the ‘explore’ step of the service relationship journey?

8. Which TWO statements about BRM and third-party services are CORRECT?

1. BRM does not focus on suppliers as they never interact directly with the organization’s users

2. BRM ensures that, where appropriate, suppliers follow a service provider’s BRM approach

3. BRM is not directly involved in and does not need to understand supplier services

4. BRM needs to understand dependencies on supplier services as they influence user experience

9. Which of the following describes a value stream?

10. What is an output of the ‘managing business relationship journeys’ process?

11. Which is NOT an input to the ‘Managing business relationship journeys’ process?

12. Which activity in the ‘managing business relationship journeys’ process executes the activities for the business relationship journey?

13. Which question should be considered during the ‘Identify stakeholders and relationship model’ activity of the ‘Managing business relationship journeys’ process?

14. What key question should be asked when verifying and adjusting a business relationship model?

15. An organization has created a value stream to define new or changed service level agreements (SLAs).

What TWO activities in this value stream are most likely to include contributions from a business relationship management practice?

1. Identify customer requirements

2 Create a draft SLA

3. Verify that SLA is achievable

4. Negotiate agreed SLA