Great HCPA-Unified Communications H19-304-ENU Exam Questions

1. At present, the switchboard does not support the configuration of the multi-level IVR voice menu.

2. How many agents can a single USM server support access?

3. The quality inspector can use the CMS tool to query playback recordings and test agent performance. Through what criteria can quality inspector query the recording? (Multiple choice)

4. Which of the following components can be connected with TTS/ASR software?

5. For outbound administrators, he can only select one skill queue to serve one outbound activity and cannot select multiple skill queues.

6. What is the largest number of IVR playback can U2980/U2990 MSU board support?

7. What do the network elements include that support SRTP encryption? (Multiple choice)

8. What type of gateway is included in Huawei eSpace UC? (Multiple choice)

9. What are the highlights features of VTC video collaboration platform? (Multiple choice)

10. Shenzhen Bank of China, Guangdong Bank of China and China Construction Bank are all Huawei VTC platform construction, VTM remote bank.

11. In VTM program, video and audio are stored and recorded separately.

12. By customizing the development of routing scripts, the system can provide flexible functionality. Which tool provided by Huawei can develop routing scripts?

13. What are the special components in Huawei VTM solution? (Multiple choice)

14. Which of the following metrics is a key indicator of real-time service levels for each skill queue and describes how much of the skill queue's calls are connected within 20 seconds.

15. The SMU and CIU of the U2980 can only be inserted into the rear slot and can not be inserted into the front slot.

16. What characteristics does Huawei contact center support? (Multiple choice)

17. Which parts can be provided by Huawei in the VTM solution?

18. CMS tools are quality inspection tools provided by Huawei Contact Center to quality control personnel. Which real-time quality inspection functions are included? (Multiple choice)

19. eSpace 7900 series IP phones support Opus voice codec, eSpace 7950 supports up to 48KHz sampling rate; The eSpace 7910 supports only up to 24KHz sampling rate.

20. In eSpace UC solution, Huawei IP Phone can’t support 802.1X authentication.