EXIN CITM Dumps V8.02 (2026) – Latest Questions & Answers for Certified Information Technology Manager

1. The project brief/project charter is created.

Which of the following is not part of it?

2. The new system (application) is ready for adoption (implementation). The customer is concerned that an instant change-over from the current system to the new system will create a large impact on the user base. You are requested to propose an approach for adoption.

Which of the items listed below is recommended?

3. Lately, the support desk is receiving several requests for password resets from individuals who appear to be unknown to the organization. Possible criminal activities are suspected, and the organization wishes to address this issue in their information security awareness program.

What is the area that requires awareness?

4. From the list below, which activity is not considered to be an activity in the software development phase?

5. On behalf of senior management, the Human Resource management department instructs all unit managers to perform appraisal meetings using SMART conditions.

Which method is expected to be followed?

6. The introduction of a security awareness program has resulted in a quick decrease in security incidents. Eight months later, security incidents are showing a sudden increase, and the blame is put on a non-functioning security awareness program.

What is most likely the cause?

7. In project management, what is the objective of a 'lessons learned' report?

8. In testing the business continuity plan, senior business managers wish to compare data which is in both the main and alternative site, before participating in a full interruption test.

Which type of test do they want to take place?

9. During financial year closing, a processing error in a critical financial system occurs. Senior management demands a change to be implemented in order to not further delay the business processes.

Which sort of change is applied?

10. A new system (application) is developed for the marketing department. Stakeholders have demanded an independent white box test to take place.

What are the stakeholders’ biggest concern?

11. 1.To further reduce fraud cases in the transfer of land titles, the government introduces a new system which, in the back-end, makes use of blockchain technology. Key functionality of the system is speed of transmission and privacy.

Which type of blockchain is most preferred for this type of application?

12. Being part of service management, business relationship management follows the principles of the service lifecycle.

Which of the below is not part of activities defined in service operation?

13. The new social media platform is multi-media supported and will generate a large volume of raw data. The marketing department has a need for advanced analysis of this data.

Which data management technology applies best?

14. Activities in a project are discussed in a Work Breakdown Structure (WBS) session during the planning phase. Team members inform the project manager that whilst estimating the duration for activities, a lot of data exist about the effort required for each of them.

Which estimation technique is best considered?

15. A selection process for new IT staff has started. The Human Resource department has requested to follow the corporate staff hiring protocol. One mandatory item to be included is additional screening.

What is verified by doing this?

16. A technical team investigating possible controls concludes that the most preferred control cannot be implemented as a result of too many constraints and decides to propose the second-best control.

How is this control being referred to?

17. The IT service catalog is being reviewed.

Which of the below is not considered a criterion for review?

18. When selecting a new vendor, continuity needs to be guaranteed as much as possible. At a minimum, which criteria are considered?

19. Before the marketing department will decide on a new advertising campaign, it wants to be able to gain more insights into the customer, being able to predict the products customers will purchase in the near future.

What is a ‘must-have’ criterion in terms of the technology the marketing department is interested in?

20. Little to no budget is available for hiring new staff for the IT service desk.

What is the ideal method of sourcing knowing that little time is available?