Download the Latest ITIL4-DPI ITIL 4 Strategist: Direct, Plan and Improve Exam Dumps (V8.02) Online: Practice Our ITIL4-DPI Exam Questions (PDF + Testing Engine)

1. An organization is transitioning to a new customer relationship management (CRM) system with the aim of expanding its customer base and increasing customer retention. The new cloud-based system will be used both internally and by an outsourced call centre. This high-cost, high-priority initiative has many critics who are concerned with lack of resources.

Which stakeholder’s support for this initiative is MOST needed to obtain necessary resources and overcome concerns?

2. When planning a new service, which three factors should be considered when defining the value that the service will create?

3. A service provider has developed a strategy to increase its revenue by launching a new cloud storage service. This strategy is being cascaded down to the technical teams.

Which is a relevant objective that will support the strategy?

4. An organization recently established a continual improvement team to promote and enable continual improvement throughout the SVS. The members of the team are discussing the team's role in continual improvement across the organization.

Which is the BEST description of the team's role in this situation?

5. What is the difference between a policy and a control?

6. Which concept or activity involves reviewing data to identify what is working well and what needs to be done differently?

7. Which type of plan would outline the organizational vision for a multi-year infrastructure expansion?

8. A small service provider is experiencing growth and success. Currently, all important decisions are made by a small executive group. This creates delays because some members of the group are often unavailable.

Which is the BEST approach for establishing an authority structure for decision-making within the service provider organization?

9. An organization has determined that a significant percentage of incidents have delayed resolutions because they are escalated to the wrong team, and need to be reassigned before they can be resolved. They plan to improve the flow of work by improving the accuracy of incident escalation.

What is this an example of?

10. In an organization, IT teams are working on documented, structured, and systematic processes for all customer-facing work.

Which concept is this an example of?