BA-201 Free Dumps (Part 2, Q41-Q80) V8.02 – Free Demo Questions for Salesforce Certified Business Analyst Exam

Prepare for your Salesforce Certified Business Analyst exam using the latest BA-201 dumps (V8.02). This resource is designed to help you understand important exam concepts, review key Salesforce business analysis skills, and practice with a realistic question format before taking the final certification exam. To help you check the well-organized questions, we have shared the BA-201 free dumps (Part 1, Q1-Q40) of V8.02. If you have read them, you can find that instead of wasting time with scattered resources, you can use the latest BA-201 dumps to focus on essential exam objectives and strengthen their understanding step by step. Salesforce BA-201 dumps (V8.02) are prepared to help you become familiar with question styles, topic coverage, and the level of knowledge expected in the Salesforce Certified Business Analyst exam. Today, we will continue to share free demo questions, letting you verify the BA-201 dumps (V8.02).

Check BA-201 free dumps (Part 2, Q41-Q80) of V8.02 below:

1. The business analyst (BA) at Universal Containers has been capturing the requirements for a major Sales Cloud release. An admin has been deploying the resulting system changes. The quality assurance (QA) team has run into challenges when testing the changes. The BA is unaware of deployment and testing challenges.

What should the BA do to resolve these challenges with the release team?

Associate each set of metadata -changes to the corresponding user story.

Provide detailed test cases to validate the functional requirements

Involve the stakeholders in the business requirements gathering sessions.

2. The business analyst (BA) at Northern Trail Outfitters recently configured a feature on Opportunities for the sales team. The BA plans to gather feedback from a small group of end users before rolling out the feature to the entire company.

What should the BA do to present this information?

Share user stories about the feature.

Demo the new feature.

Create a feature manual.

3. Which of the following User Management terms is best described by this definition: " Item assigned to a User that determines the functionality that they can access across the Salesforce ecosystem".

Role

User License

Profile

Username

4. Cloud Kicks has invited stakeholders from multiple departments and roles to participate in its latest Salesforce project. Each stakeholder's experiences and priorities for the project are different which causes tension within the team and a lack of clarity around project direction.

What should the business analyst do to help the team work together more effectively?

Encourage leadership to share their vision for the project, and ask the larger team to focus feedback only on the key objectives, pain points, and requirements outlined by leaders

Limit participation in key project discovery, requirements, and solutioning meetings to leadership. and engage the larger team to answer questions directly/ related to their roles when needed.

Lead the stakeholders in creating a team agreement that assigns project roles and outlines how the team will collaborate, disagree, develop trust, and define success

5. A business analyst has been tasked with leading prototype efforts for a Salesforce project.

What is a prototype?

A model of a final proposed product

A first pass, simple sketch of an idea

A polished, proven solution

6. In what phase of the four application lifecycle milestones does this action belong? Communicate Changes, Update Profiles and Communicate end of Changes.

Build

Deploy

Test

Plan

7. Cloud Kicks wants to assess the efficiency of its Sales Cloud solution to eliminate unnecessary steps and cut costs. A business analyst (BA) will give a presentation to executives to help them understand the current state and define the future state.

Which document should the BA use for the presentation?

A business process model

A persona journey map

A collection of use cases

8. Northern Trail Outfitters (NTO) has acquired a competitor. The agreement is to migrate the acquired company into NTG’s Technological Platforms. One of its challenges is to offer a unified customer experience while strengthening the relationship with its customers. The business analyst (BA) has been asked to translate the business objectives and assemble an improved and standard customer experience.

Which strategy should the BA use to accomplish the goal?

Understand business objectives, define the intention and audience, conduct user experience research, analyze the research results, and design an improved new user experience.

Understand business objectives, define the intention and audience, lead a journey mapping workshop, find opportunities for improvement, and update the journey map.

Understand business objectives, determine company culture, evaluate processes and user experiences, interview stakeholders, and add improvements to the integration roadmap.

9. The scrum team working on Salesforce projects at Northern Trail Outfitters plans to review the current build with stakeholders to gather feedback. The business analyst will facilitate the meeting.

Which type of meeting should be held?

Retrospective

Daily stand-up

Sprint review

10. Universal Containers has kicked off a project focused on transforming its customer service department using Service Cloud.

During onboarding, the project manager shared the following process maps with the business analyst (BA):

Case Creation

• Case Triage

• Case Assignment

• Case Management

• Case Closure

Which key attributes should the BA look for when reviewing the process maps?

Audiences, scope, inputs, outputs, and resources

Cost, timeline, risks, requirements, and opportunities

Case sources, types, volumes, priorities, and reasons

11. A business analyst (BA) at Northern Trail Outfitters is mapping a workflow process to onboard a new user group to a Service Cloud implementation.

Which level of detail should the BA use for the process map and why?

Very detailed―It should be prescriptive for new users following an unfamiliar process.

Somewhat detailed―Since the process will be repetitive, new users will learn and remember the details.

Simple―A high-level overview of the process is sufficient to show a new user experience.

12. Universal Containers has asked a business analyst (BA) to assist the sales management team with a request for a new picklist field called "Lost Reason" on the Opportunity object with the goal of improving pipeline reports. After mapping the managers to the sales leader persona and obtaining feedback from them, the BA has discovered that the managers want to better understand Closed/Lost Opportunities so they can help sales teams close more deals.

Which option should the BA use to construct the user story?

As a sales leader, I want to see more details on Closed/Lost Opportunities so I can help the sales team improve close rates.

As a sales team member, I need additional enablement training and reporting information to help the improve close rates.

AS a sales leader, I need a new "Closed/Lost Reason" picklist field on Opportunities and better reports to help the sales team improve close rates.

13. A business analyst (BA) at Northern Trail Outfitters has been asked to prepare documentation including acceptance criteria and definition of done for a Heroku project.

Which way should the BA approach creation of this documentation?

Include the personal perspective for acceptance criteria and the overall perspective for definition of done.

Create one consolidated set of documentation as the two terms are synonymous and used interchangeably.

Include the overall perspective for acceptance criteria and the persona's perspective for definition of done.

14. Up to how many Profiles can a User have?

Up to 3

The Administrator can have up to 3, normal users only 1.

As many as required.

Only 1

15. The business analyst (BA) at Northern Trail Outfitters is writing user stories for a Service Cloud implementation.

In which order should the BA arrange the three components of a user story?

I want <xyz>, as a <xyz>, so that <xyz>

As a <xyz>, I want <xyz>, so that <xyz>

I want <xyz>, so that <xyz>, for a <xyz>

16. Cloud Kicks has an existing implementation of Salesforce.

A business analyst (BA) wants to understand details about the Salesforce environment:

• Custom apps

• Active Salesforce Sites

• Active flows

• Custom tabs

• Visualforce pages

A Which path should the BA take to find this information?

Review configuration settings.

Conduct stakeholder interviews.

Read business process documentation

17. Universal Containers recently kicked off a project to build an Experience Cloud solution for partners.

Partners need to upload their monthly sales reports to this account portal.

Which option should the business analyst use as the functional requirement specification?

Partners need to submit monthly sales reports.

The portal should allow for partners to upload monthly sales reports.

The portal should allow for partners to access monthly sales reports.

18. The Salesforce team at Cloud Kicks (CK) is reviewing the sales team's business processes. During a review session, the business analyst notices that quantifiable benchmarks have yet to be established.

Why is it a best practice to establish benchmarks to evaluate existing processes?

Proves processes are out of date and require a new solution

Compares processes against CK’s closest competitors

Shows tangible impact from changes to processes

19. What is the storage of the Developer Pro Sandbox?

300MB

200MB

2GB

1GB

20. What is used to declaratively move metadata from one environment to another?

Data Loader

Change Sets

Import Wizard

Ant Migration

21. From where can an Admin unlock a user?

Setup > Locked Users > Unlock

Users > Select user > Unlock

Setup > Object Manager > Users > Select User > Unlock

Users > Logins > Unlock Users

22. Universal Containers (UC) is wording with an implementation partner to help it optimize Salesforce. A new business analyst (BA) from the partner was introduced to UC stakeholders a few weeks into the project The BA is getting to know each of the stakeholders by their roles and contributions. However, the BA had one misstep and is slightly embarrassed.

What should the BA do to build trust with the stakeholders?

Be vulnerable and own their mistake.

Promise to work harder to avoid other mistakes.

Ask their supervisor for help immediately.

23. What are the business analyst's responsibilities during the analyze phase of the Salesforce implementation lifecycle?

Complete testing, build training materials, and elicit requirements for the next iteration.

Create a data dictionary, write end user documentation, and review test scripts.

Gather business requirements; create process maps, and write user stories.

24. A business analyst is using storytelling to communicate the vision for a Salesforce solution to business stakeholders.

Which storytelling technique should the BA use in their initial demo of a solution to business stakeholders?

Highlight a perspective from testing feedback that identifies bugs and pain points in their business challenges.

Give a perspective from a relatable persona that shows the development team can solve their business challenges.

Describe a perspective from the business requirements document that addresses architectural concerns based on their business challenges.

25. Northern Trail Outfitters (NTO) wants to leverage the power of Sales Cloud to implement its lead to cash process. A business analyst (BA) is tasked with understanding NTO's current processes, identifying areas of improvement, and communicating it effectively to stakeholders.

What should the BA use to accomplish the goal?

Business analysis plan

Process mapping

Change management

26. Cloud Kicks (CK) wants its sales team to use Sales Cloud to decrease its lead conversion time. The business analyst (BA) will analyze and break down CK's typical sales cycle.

How can process mapping help the BA get started on this project?

It can show the relationship between the steps and actions in the sales cycle to communicate and understand the current state, and to identify areas for improvement.

It can model changes in the current customer experience, analyze each change's potential for impact, and help visualize potential improvements in the sales cycle in advance of the solution design.

It can display complex ideas in a consistent format, highlight blockers and impediments to help stakeholders quickly assess issues in the sales cycle, and see the project timeline at a glance.

27. A business analyst (BA) is working on a request from a sales leader at Universal Containers. The sales leader has noticed the quality of information on new leads has declined recently. After completing their initial research, the BA concludes that the Salesforce lead intake form needs to be updated to include only essential information. Since several sales teams use the intake form, the BA must get alignment from all of the groups.

How does whiteboarding help the BA collaborate with multiple stakeholders?

It provides a script to follow with suggested questions and prompts, identifies exactly what each group needs in order to be successful, and the final version acts as the business requirements document.

It builds a shared understanding of the current state, creates a space for everyone to contribute since the activity feels shared, and guides the conversation while maintaining engagement.

It provides a single document in a central location for stakeholders to contribute, allowing each group to provide feedback on their own, instead of requiring everyone to meet and discuss together.

28. Universal Containers is setting up a Salesforce email integration for the sales team. Through discovery conversations, the business analyst (BA) learns the operations team also needs email integration in the near future.

What should the BA do next?

Proceed with the sales team's project as planned.

Start project work for the operations team.

Include the operations team during discovery.

29. Which tool is used to create reports, incorporate filters and select the Report Type?

Data Loader

Report Builder

A csv file that will then get imported.

Report Composer

30. The business analyst (BA) at Cloud Kicks (CK) has been tasked with optimizing CK's lead process. In the weekly sales meeting, the BA outlines the project and asks for input. A new entry-level employee reaches out multiple times with ideas and suggestions for improvements.

What should the BA do when responding to the new employee's input?

Schedule a one-on-one meeting with the new employee to get an alternative perspective from a beginner's mind.

Acknowledge the new employee's ideas while making extra effort to reach out to stakeholders who have more industry experience and knowledge.

Send a detailed survey to the entire sales team, including the new employee, to understand their needs, expectations, and priorities.

31. One retail location of Cloud Kicks has been getting complaints from shoppers about being unable to find items in the store. The general manager has asked IT to configure tablets for the sales clerks so they can move freely around the store to assist customers.

The IT team writes a functional requirement:

• Tablets running the Salesforce mobile app must allow users to access store inventory records which include current item count and item location.

Which user story should the business analyst write to describe the functional requirement?

As a sales clerk, I want to see item availability and locations to help customers find items.

As a general manager, I want sales clerks to have tablets so they can help customers find items.

As a customer, I want sales clerks to have access to item availability to help them find items.

32. Which users will be able to reset a Single Sign-On User Password?

The SSO Manager

Users above the SSO user in the role hierarchy.

Only the Admin

Admin and Users with the right permission sets.

33. An executive at Cloud Kicks has tasked the internal Salesforce staff with the optimization of a very manual process in its Salesforce org.

What should the business analyst do first before a future state is proposed to key stakeholders?

Manage project integrations with the technical team.

Discuss project trade-offs with the executive sponsor.

Hold a kickoff meeting to set expectations with the project team.

34. Which element of the storytelling process for UX is described here: "A hurdle that makes it difficult for your heroes to succeed on their journeys."

Challenge

Monster

Victory

Helper

35. After reviewing a technical demo, the Northern Trail Outfitters sales leadership team wants to mate adjustments to the original requirements around Sales Cloud opportunity management.

What should the business analyst do to manage the requested changes?

Update the gap analysis document and scope statement specification.

Update the change request log and draft a new user story.

Update the change management document and user acceptance testing plans.

36. Cloud Kicks (CK) plans to establish a Center of Excellence (CoE).

How will CK benefit from using a CoE to define the long-term vision for its Salesforce org?

CK will be better able to prioritize across teams and streamline processes.

CK will get insights to current business processes.

CK will develop a process to gather feedback from end users regularly.

37. Universal Containers just rolled out a new sales methodology and process. A month after the initial training, the manager has noticed some reps have a large number of overdue tasks. The manager is unsure if it's a learning curve or a system issue and has asked the business analyst (BA) to determine the cause and recommend a solution.

Which method should the BA use to start collecting data?

Brainstorming and prototyping

Observation and interviewing

focus groups and workshops

38. As a part of discovery, the business analyst (BA) at Universal Containers is trying to understand how Salesforce was implemented.

What should the BA utilize to help uncover any technical constraints or potential problems in a Salesforce implementation?

Salesforce Optimizer

Setup Audit Trail

Reports and Dashboards

39. The business analyst (BA) on the Salesforce development team at Northern Trail Outfitters is leading a requirements elicitation workshop about the process for onboarding new wholesale partners. While whiteboarding the process, one stakeholder continuously interrupts and points out inefficiencies with invoicing and delivery processes.

What should the BA do to prevent the session from being derailed?

Shift the conversation from onboarding to the stakeholder's concerns.

Ask the stakeholder to focus on the onboarding process.

Add the stakeholder's concerns to a "parking lot" for further discussion.

40. Of the following Locale Settings, select which one CANNOT be selected when creating a new user.

Time Zone

Language

Working Hours

Locale

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