Avaya Aura® Contact Center Maintenance and Troubleshooting Exam 3313 Dumps

1. Avaya recommends that audio played by the Avaya Aura® Media server (AAMS) be encoded.

Which three settings are the recommended settings to provide optimum performance? (Choose three.)

2. If announcements are not being played to callers, which troubleshooting steps will you perform? (Choose three.)

3. Which SIP component supports both H.323 and SIP protocol architecture, and which common media streaming protocol is supported?

4. The Avaya Aura® Contact Center installer initiates a series of individual application installations, with each one creating its own log file.

If an application installation fails, which directory provides detailed logs on the installation failure?

5. Firewalls are a key part of keeping networked computers safe and secure.

Which three statements regarding Avaya Aura® Contact Center (AACC) and firewalls are true? (Choose

6. While troubleshooting routing issues in the contact center, from Historical Reporting, you access the CDN (Route Points) Statistics report.

Which three contact information is provided in this report that can be used to identify issues? (Choose three.)

7. The Call-by-Call report identifies what happens to a call from the time it enters the system, until it leaves Contact Center control. The report is an event report that traces and records the events of each call.

Which three statements regarding the Call by-Call report are true? (Choose three.)

8. The Avaya SIP Sleuth tool is used for viewing, analyzing, filtering and querying SIP message logs.

Which two logs does Avaya SIP Sleuth support? (Choose two.)

9. Real displays are not being updated with data. You suspect that CCMA is not receiving real-time data from CCMS.

To verify that the Multicast transmission is being received from the CCMS you open a command prompt window and type which command?

10. The Application Event Log contains events generated by installed application and software such as the AACC component. Most AACC component log entries in the Application Event log.

What is the AACC Application source type for contact center manager server (CCMS) core services and the License manager?

11. nslookup is a Windows operating system tool that can be used to test whether name resolution is functioning properly.

Which three statements regarding the nslookup troubleshooting tool are true? (Choose three.)

12. You want to install the Service Packs on Avaya Aura® Contact Center (AACC) co-resident server that contains Contact Center Manager Server (CCMS), Contact Center Manager Administration (CCMA), and Communication Control Toolkit (CCT). You have downloaded the Service Packs from the Avaya website.

How can the Service Packs be installed using the Avaya Update Manager?

13. The switch routes the call to the Contact Center Manager Server (CCMS) based on the routing plan.

What is the next step in the sequence?

14. On the Avaya Aura® Contact Center (AACC) server, under Apps > Certificate Manager > Security Configuration, the web Services Security Level is currently set to Security On.

Which three applications will utilize HTTPS-secured connections for inbound and outbound network communication? (Choose three.)

15. In a sip-enabled Avaya Aura® Contact Center (AACC) deployment, which component supplies call treatment and call progress tones to external callers?

16. A Contact Center administrator requires information on Contact Center components such as skillset properties, application properties, agent properties, and CDN properties.

Which Historical Report folder (category) should be examined?

17. Refer to the Exhibit.

Which communication protocol is used between the Avaya Aura® Session Manager (ASM) and the Avaya Aura® Contact Center (AACC)?

18. In a SIP environment, which component of the Avaya Aura® Contact Center (AACC) performs call signaling?

19. You have downloaded and installed the SQuirreL SQL Client. Once you launch the application, you must define a connection to the Cache database.

What is the first step in creating the connection to the database?

20. The Alarm Monitor shows events that occur on the CCMS. Events displayed in the Alarm Monitor also appear in the Windows Event Viewer.

The Alarm Monitor automatically starts when you log into which utility?