ACIS – Avaya IP Office Contact Center 7750X Exam Dumps Questions Online

1. What would you use to import IPOCC licenses?

2. You are installing the IPOCC software on a customer provided Windows server and have verified the computer meets all the documented requirements.

During the installation of the IPOCC software from the DVD, which password do you need to create?

3. In which section can you enable the ability to change topic names?

4. Which two statements about Database integration in the IP Office Contact Center are true? (Choose two.)

5. For which purpose would you assign an Address book to a Profile?

6. When creating a report, where can you indicate to run automatically for emailing to a supervisor?

7. How can you see if your address book has imported successfully?

8. Historical reports can be scheduled to email to a user, but they can also be scheduled to do what?

9. In a historical report, where does Avaya recommend that you set the specific dates and times for the information to be displayed in your report?

10. Where can you create new chat scripts?

11. View the Exhibit.

Refer to the exhibit. In this outbound task flow example using the mechanical dialer, what is the first contact the customer will hear?

12. When creating task flows, you can create a section of task flow which can be repeatedly used in other task flows.

What is the title for this type of section of task flow?

13. Which two factors determine which call will be routed via the “Last Agent” element? (Choose two.)

14. Which component is responsible for the routing within a IVR script?

15. If the word “help” is in the subject of the emails sent from customers, then those emails are to route to specific agents.

What can you do to make this happen?

16. The queue full element routes callers depending on the number of callers allowed to queue an agent group.

Where are the queue limits configured?

17. The basic default task flow is created when you import the data import sheet successfully, but which Topics will it create the default task flow for?

18. What are the three types of dialers available? (Choose three.)

19. When setting up skill-based routing, you have to create task tags for each skill, and then assign them.

To which two objects can you assign a skill? (Choose two.)

20. To help with the designing of complex IVR scripts, Avaya have created some IVR scripts for you to use, and placed them on the installation DVD.

How can you access them in your IVR Editor?