Achieve ITIL 4 Managing Professional Certification: The Ultimate ITIL-4 Transition Dumps Questions

1. In an organization, a service desk team employs experienced staff who have worked there for many years and have good relationships with support teams. The organization has a good improvement culture, and staff are encouraged to use their experience and identify improvements. They are developing a new policy for handling incidents.

Which is the BEST approach for this new policy?

2. Which high velocity IT objective considers an organization’s ability to continue providing business services when disruptive events affect its digital products?

3. What BEST describes the relationship between planning and risk?

4. An organization's lead times and the flow of tasks across value streams are being impacted because tasks often sit waiting in queues.

Which technique can be used to overcome this challenge?

5. Information that is needed to resolve problems is difficult to obtain because IT staff are worried that they will be blamed for mistakes.

Which concept can MOST help to resolve this?

6. Which concept is PRIMARILY concerned with multiple teams moving to a cross-functional way of working?

7. An organization is planning to communicate information about a new improvement initiative by providing information on the IT portal, sending emails, and holding meetings with affected groups.

Which communication principle are they applying?

8. Which can act as an operating model for an organization?

9. Which value chain activity ensures that products deliver stakeholder expectations for quality?

10. Which statement about user communities is CORRECT?