Accurate GCX-GCD Dumps (V8.02): Start Learning and Prepare for Your Genesys Cloud CX: Developer Certification Exam

1. Genesys Cloud CX is fully supported on which of the following browsers? (Choose two.)

2. Which Genesys Cloud CX feature helps reduce wait time for each call?

3. What do a Service Level of 80 and a Service Level Target of 20 for Voice interactions mean?

4. A user who is freshly added to Genesys Cloud CX realizes that there is no phone call icon on the left pane, preventing the user from making or receiving calls.

What is the most likely reason for this?

5. Routing is a part of customer communication that connects the customer with an appropriate automated resource or agent.

6. Which of the following attributes ensure that the interactions are routed to the most qualified agent? (Choose two.)

7. Your contact center wants to track the outcome of calls and chats.

What can be configured within Genesys Cloud CX to provide this functionality?

8. Why are Divisions important in an organization?

9. Which Genesys Cloud CX feature presents caller info to an agent and allows the user to update or collect the information?

10. Currently, you manage all agents’ schedules using a spreadsheet. This shows when each agent is working, when they are on breaks, and when they have meetings or other events that take them away from the queue You would like to manage these in an easier and more automated way.

Which Genesys Cloud CX contact center feature can you use to replace and automate the spreadsheet schedule?

11. Which of the following statements defines a fatal question in an Evaluation Form?

12. Which dialing mode dials multiple contacts once an agent becomes available?

13. Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?

14. Which platform component manages account configuration, directory search, user membership, phone call routing, and agent assignment?

15. What type of trunk would you configure to connect to AudioCodes phones?

16. Arrange the following five stages of migrating from a BYOC Cloud or Genesys Cloud CX Voice to a hybrid media organization in the correct order?

1. Placing your edges into the Genesys Cloud CX hybrid media edge group.

2. Pairing your new BYOC premises edges to Genesys Cloud CX.

3. Configuring edge interfaces to use site interconnects.

4. Enabling and configuring site links

5. Making your organization hybrid media capable

17. Genesys Cloud CX combines the routing information from all sites into a/an ______________.

18. Where do you add the list of IP or CIDR addresses which are allowed or denied access to an External or Phone Trunk?

19. Where, in Genesys Cloud CX, can you search for people in your organization and add external contacts?

20. Which of the following is NOT a Genesys Cloud CX Collaborate feature?

21. What level of permissions does a user require to view the organization settings?

22. Disabling file attachments in chat is related to _______________.

23. How do you represent your organization when you contact the Genesys Cloud CX support team?

24. Which of the following statements is NOT true regarding numbering plan?

25. Your company has just acquired a new building, and you have to add this new location to Genesys Cloud CX.

What are the prerequisites to perform this task? (Choose two.)