Updated GCP-GCX Exam Dumps (V11.02) with 224 Practice Questions – Check GCP-GCX Free Dumps (Part 1, Q1-Q37) Online

Come to DumpsBase to download the most updated GCP-GCX exam dumps (V11.02) to prepare for your Genesys Cloud CX Certified Professional-Consolidated Exam. We provide 224 updated exam questions with correct answers to help you understand the exam structure, review important topics, and practice with real exam-style questions before taking the actual test. These updated Genesys GCP-GCX dumps from DumpsBase cover key exam areas and help you become familiar with the types of questions you may face in the Genesys Cloud CX Certified Professional certification exam. With carefully reviewed questions and answers, you can strengthen your understanding of Genesys Cloud CX concepts, identify weak areas, and improve your confidence step by step. Choose DumpsBase to make preparations now. The updated DumpsBase GCP-GCX exam dumps (V11.02) provide a practical and efficient way to prepare.

Check GCP-GCX free dumps (Part 1, Q1-Q37) of V11.02 first, verifying the quality first:

1. Which of the following metrics represents the average amount of time an interaction waits in queue before an agent answers it?

Average Handle Time

Average Speed of Answer

After Call Work

Average Talk Time

2. Which of the following are AND Evaluation Methods? (Choose three.)

All skills matching

Best available skills

Bullseye matching

Disregard skills

Agent availability

3. Your company has just acquired a new building, and you have to add this new location to Genesys Cloud CX .

What are the prerequisites to perform this task? (Choose two.)

You must know the exact coordinates of the new building.

You must have images of all the users located at the new location.

You must collect general information such as building address, number of floors, location contact information, etc.

You must have the basic profile data for all users at the new location.

You must have Admin rights to Genesys Cloud C

4. Which of the following statements about scripts is true?

Scripts can be used for inbound interactions only.

Scripts are only used to configure flows when setting up Architect.

Scripts can be used in all types of interactions.

Scripts may be used for outbound dialing campaigns only.

5. Which setting allows you create a place for each group in your organization to upload, organize, and share documents and files?

Workspaces

People

Queues

Groups

6. Which platform component manages account configuration, directory search, user membership, phone call routing, and agent assignment?

Public Interface Services

Core Services

Communication Services

Application Services

7. Currently, you manage all agents' schedules using a spreadsheet. This shows when each agent is working, when they are on breaks, and when they have meetings or other events that take them away from the queue. You would like to manage these in an easier and more automated way.

Which Genesys Cloud CX contact center feature can you use to replace and automate the spreadsheet schedule?

Genesys Cloud CX Workforce Management

Genesys Cloud CX API

Genesys Cloud CX Architect

Genesys Cloud CX Reporting and Analytics

8. Which of the following entities is used to ensure that people within your organization have the rights and permissions that they need within Genesys Cloud CX?

Workgroups

Rooms

Groups

Roles

9. Which of the following components can be added to scripts? (Choose four.)

Visual Basic Control

Text

Call Flow

Checkbox

Web Page

Image

10. Where can you view agent evaluation scores, evaluation activity, and calibration activity in real-time?

Performance > Workspace > Dashboards

Performance > Overview (Evaluations)

Admin > Contact Center

Admin > Quality

11. What additional functionality does Communicate bring to Genesys Cloud CX?

Knowledge-based features, such as FAQs and communities.

Unified communications features, such as telephony, unified messaging, voice conferencing, and auto-attendant.

Call center features, such as ACD and scripting.

Directory capabilities, such as advanced search, profiles, and keyword searching.

12. Which role is automatically assigned to a new user?

User

Communicate - User

admin

employee

13. Which of the following is NOT a Genesys Cloud CX Collaborate feature?

Text Chat

AI Chat

Video Chat

Content Management

14. Which of the following is not a Quality Management feature?

Evaluation Forms

Policies

Scheduling

Interaction Recording

15. Which of the following statements defines a critical question in an Evaluation Form?

Critical questions are used to prioritize questions that are critical to the success of an interaction. A separate critical score is calculated for critical questions.

Critical questions are questions that the agent must answer.

Critical questions are multiple choice questions that have a higher weightage than non-critical questions.

If answered "No", critical questions will result in an evaluation score of zero for the interaction.

16. Under which container is Queue available?

Contact Center

Telephony

Integration

Routing

17. Which architectural approach is used to develop a single application as a suite of small services?

Monolithic Architecture

Microservices Architecture

Genesys Cloud CX Salesforce Architecture

Single Core Architecture

18. Bullseye routing method relaxes the required skills as the selection pool expands from one ring to the next.

What is the maximum number of rings that can be defined for Bullseye routing?

8

6

4

2

19. Which of the following attributes ensure that the interactions are routed to the most qualified agent? (Choose two.)

Languages

Medians

Skills

Index Ratings

Knowledge levels

20. Genesys Cloud CX recommends that you deploy Edges in an N+1 configuration.

In the event that an active Edge fails or goes offline for routine maintenance, this configuration ensures that you can:

Place and receive both ACD and non-ACD calls.

Place ACD and non-ACD calls, but not receive.

Receive ACD and non-ACD calls, but not place.

Place and receive ACD calls; non-ACD calls can neither be place nor received.

21. What is the maximum limit for creating performance dashboards for private users?

10

15

20

25

22. What type of trunk would you configure to connect to AudioCodes phones?

WebRTC phone trunk

Phone trunk

External trunk

Network interface trunk

23. Select all the question types available while creating an Evaluation Form. (Choose three.)

Multiple Choice

Yes/No

Fill in the blank

Range

Multiple Response

24. Which of the following statements is NOT true regarding Management Units?

Agents that handle the same set of interactions should belong to the same management unit.

Management Units partition agents and interactions into logical groups.

A maximum of 100 agents can be added to a single Management Unit.

They help you create, manage, and view schedules for a group.

25. You have just added 53 employees to Genesys Cloud CX, and one of them, John Camper, has emailed to inform you that he did not receive the invitation email.

Which of the following options is the best way to move forward if you want John to be able to use the features and functions of Genesys Cloud CX?

Resend the invite.

Add John to Genesys Cloud CX again so that a new invitation will be generated.

Submit a ticket to Genesys Cloud CX support.

Tell John to be patient and wait for the email to arrive.

26. Select all access level permission types for workspace (Documents > Workspace) membership. (Choose three.)

Full Access

Partial

Read-Only

Write-Only

Contributor

Collaborator

27. Genesys Cloud CX is fully supported on which of the following browsers? (Choose two.)

Internet Explorer

Firefox

Chrome

Safari

Opera

28. To assign extensions to users, you must first __________.

Create a pool of extensions.

Buy the extension number from the carrier.

Add the extension to the dial plan.

Assign the extension to the user's phone.

29. Select the categories of ACD skills that can be added to a user or an interaction. (Choose two.)

Language

Roles

Skills

Queue

30. Which of the following items need to be configured for an outbound campaign? (Choose three.)

Agents

Evaluation Forms

Contact Lists

Campaigns

Dialing Modes

31. Alerts that have been read are not included in the alert count, even if they are still active.

True

False

32. You must define the phone configuration in Genesys Cloud CX to associate with a physical phone.

What binds the phone's settings in Genesys Cloud CX to a physical phone?

Phone model

Base settings

Phone name

Hardware ID (MAC address)

33. Which of the following Edge features provides client and server-side call matching?

SIP gateway

SIP proxy

Media server

Call broker

34. Select all available options for adding widgets to a performance dashboard. (Choose four.)

Agent Status

Grid

Text

Metric

Interaction

Chart

35. You suspect that one of your agents is not productive.

Which report would you run to view the agent's time on breaks and login/logout details?

Interaction Details Report

User Status Detail Report

Agent Metrics Report

Queue Metrics Daily Report

36. What do a Service Level of 80 and a Service Level Target of 20 for Voice interactions mean?

80 calls must be answered every 20 seconds.

80% of calls must be answered within 20 seconds.

80% of agents must answer calls within 20 seconds.

20 chats and calls must be answered in 80 seconds.

37. Profiles can contain various types of information about people in the organization.

Why it is essential to have employees complete their profile information?

Searches performed in the Genesys Cloud CX suite use information in the profile to return appropriate results.

The education information can be verified against the human resources database.

The profile information can be used to keep Linkedin details updated.

When employees have free time, they can review biographies of their peers.

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