Updated CIS-HR Exam Dumps (V10.02) for ServiceNow Certified Implementation Specialist – Human Resources Certification Preparation 2026

You may want to pursue the ServiceNow Certified Implementation Specialist – Human Resources (CIS-HR) certification to confirm your knowledge and skills in configuring, implementing, and maintaining the ServiceNow HR suite. And DumpsBase wants to support you. We have updated the CIS-HR exam dumps to V10.02, offering 136 practice questions and answers to help you become familiar with the real exam structure, question style, and key knowledge areas. Instead of studying blindly, you can focus on the topics by learning all these updated CIS-HR exam questions that matter most and identify weak areas before exam day. Choose DumpsBase to get the best results now. Review the exam topics, practice questions regularly, check explanations carefully, and revisit difficult areas until the concepts are clear. With updated CIS-HR exam dumps (V10.02) from DumpsBase, passing the ServiceNow CIS-HR exam becomes a more achievable goal.

ServiceNow CIS-HR free dumps are below, helping you check the quality of the V10.02:

1. In the HR Guided Setup Module, the Configuration View displays which of the following for a Category? (Choose three.)

Properties

Gauges

Dashboards

Lists

Overviews

Forms

2. If an HR Service needs to be accessible to employees on the Employee Center, which field must be completed on the HR Service record?

Record Producer

Taxonomy Topic

Catalog Item

Checklist

3. Which of the following are examples of HR application scopes? (Choose four.)

Human Resources: COE

Human Resources: Core

Human Resources: Knowledge

Human Resources: Integrations

Human Resources: Lifecycle Events

Human Resources: Global

Human Resources: Service Portal

4. User authentication and Instance restriction are examples of what type of security?

Physical Security

Roles and Groups

Contextual Security

Platform Access

5. The ServiceNow SIM methodology is based around what generic methodologies?

Waterfall and Rapid Application Development (RAD)

Agile and Waterfall

Prince

Scrum and XP

6. Only users with which role, at a minimum, may view the confidential data on the HR Profiles table?

Profile Writer [sn_hr_core.profile_writer]

Profile Reader [sn_hr_core.profile_reader]

HR Case Writer [sn_hr_le.case_writer]

HR Case Reader [sn_hr_le.case_reader]

7. If an HR Services needs to be accessible to employees on the Employee Service Center, what field must be completed on the HR Service?

Checklist

Fulfiller Instructions

Lifecycle Event type

Record Producer

8. When creating a PDF Document Template, where does the list of Document Revisions come from?

From Managed Documents

From Document Templates

From Knowledge Articles

From System Documents

9. What defines an employee's access to the HR Service Portal / Employee Service Center?

Group membership

User Criteria

HR Criteria

Client Roles

10. The Knowledge bases searched for the Knowledge results section on an HR Case are determined by what?

Contextual Search configuration

HR Service configuration

HR Criteria configuration

Knowledge Management configuration

11. How can an HR Administrator or Content writer limit which employees will see content on the Employee Service Center?

All employees will see the same information

Client roles automatically limit what is visible to employees

Using User Criteria

Using HR Criteria

12. In the HR Guided Setup Module, why are some tasks locked in the Task view?

They require an elevated role to access.

They are deprecated tasks that should not be completed.

They require other tasks to be completed first.

They require a plugin to be activated first.

13. In the Create Bulk Cases module, which Filter by options are available in the dropdown? (Choose four.)

Document Template

Upload File

HR Service Template

User Criteria

HR Template

HR Profiles

HR Criteria

14. The HR Profile table is used to track information for what Employment types? (Choose three.)

Other

Potential Employee

Full Time Employee

Temporary Employee

Spouse

Contractor

15. HR Profiles may be created for multiple employees using conditions and criteria in which module?

Create Human Resources Profile

Create new Case

Generate HR Profiles

Bulk Cases

16. Scenario: You have an existing ITSM customer who is now implementing HR Enterprise. In UAT, they discovered that they get an error message about a Read operation from the HR scope to the Global scope being denied. You have verified that each Script Include was written correctly.

What else must be done to allow the Script Includes to work in the HR application?

The Status of the associated record on the Application Restricted Caller Access list must be set to Denied.

You must create a custom ACL to allow the script includes to work.

The Status of the associated record on the Application Restricted Caller Access list must be set to Allowed.

You must change Scope for the script includes to work.

17. If a customer has a huge employee population, complex organizational structures, and requires custom integrations and language translations, what level of configuration complexity would their project be considered?

Drastic

Low

Major

Nominal

18. What do Client Roles define?

Groups for the customer's clients.

Roles that come into force if user uses a browser client.

Named roles (eg VP of Operations, SVP Sales) for a customer’s clients.

Access for new hires, employees, alumni, contingent, and contract workers.

19. When does the HR Template populate information on the HR Case form?

When the Opened for person is selected

When the Assignment group is selected.

When the HR Case Type is selected.

When the HR service is selected on the HR Case Creation form.

20. What role is required, at a minimum, to view confidential HR Profile data?

HR Admin [sn_hr_core.admin]

HR Basic [sn_hr_core.basic]

LE Admin [sn_hr_le.admin]

HR Manager [sn_hr_core.manager]

21. In the base instance, what determines the conditions a Case must meet before it can be assigned to an agent?

Matching Rules

Client Rules

ACLs

Escalation Rules

22. An HR Admin without the System Admin role can do what? (Choose three.)

Grant roles to users or groups

Modify the HR Administration > Properties

Reset user passwords

Create HR Criteria

Configure business rules

Add users to groups

23. What kind of records do HR Requests create?

HR Incidents

HR Files

HR Problems

HR Cases

24. When gathering requirements for HR Services, it is best to begin by defining the Service then working upwards, categorizing in progressively more detail.

What are the basic categories used?

HR Service, Topic Detail, CO

HR Service, Topic Category, Activity Category, Activities, CO

HR Service, Topic Category, CO

HR Service, Topic Detail, Topic Category, CO

25. Which base instance application delivers the results of current state metrics with leading indicators?

Employee Center

Performance Analytics

HR Reports

HR Integrations

26. If the Audience field has been configured on a Lifecycle Event Activity, what will the system do if the subject person does not meet the criteria for that Activity?

the activity must be manually closed by the HR professional

the Lifecycle Event will be canceled

the activity must be manually closed by the Subject person

the activity will be skipped

27. What types of HR Document templates may be created in ServiceNow? (Choose two.)

Document Templates

Word document templates

PDF document templates

Text document templates

28. If a knowledge base and its articles have no user criteria selected, a user without a role can do what?

read and contribute articles

read articles, but not contribute

can neither read nor contribute articles

contribute, but not read articles

29. What method needs to be invoked from MatchingRuleProcessor class?

processAndGetCandidates

processAndGetUsers

processAndGelList

processAndGetArray

30. If an HR Service will only be used internally by HR professionals, what is the minimum configuration needed?

HR Service and HR Template.

HR Service, HR Template, and Record Producer.

HR Service.

HR Service, HR Template, Record Producer, and Lifecycle event type.

31. After configuration on a Lifecycle Event is complete, what additional configuration is needed to initiate the LE process for an employee?

An HR Service is needed to initiate the LE process

A Scheduled Job is needed to initiate the LE process

An Event is needed to initiate the LE process

None. The LE will automatically trigger based on its configuration

32. How many User Criteria Records may be applied to a single KB or KB Article?

Only two

Only three

Unlimited

Only one

33. When an employee completes a questionnaire on an Employee Form, on which table does the system store their answers?

Form [sys_ui_form]

Metric Result [asmt_metric_result]

Question Answer [question_answer]

HR Case [sn_hr_core_case]

34. What type of information does the HR Profile contain?

Personal employee data

Group membership and role information

User login and department information

A user’s password

35. If the HRSD application is scoped, why can the System Administrator initially access all HR applications after the plugin has been installed?

When the HR plugins are installed, the necessary HR roles are added to the Admin role.

The roles were manually granted by a ServiceNow security user.

The Admin will always have access to all HR tables and data.

The roles were manually granted by an HR Admin.

36. With the I18N: Knowledge Management Internationalization Plugin v2 enabled, how are translated Knowledge articles associated with each other so that the user is presented with the article in the selected language?

Article Versions related list

Knowledge feedback related list

Affected Products related list

Translated Versions related list

37. What are the advantages of removing the HR Admin role from the system Admin role after the HR Implementation tasks have been completed? (Choose two.)

This ensures that HR has control over further HR configurations.

The HR Admin role should remain a part of the system Admin role.

This ensures that confidential HR data is only accessible to users with an HR role.

It is not necessary because the system Admin always has access to all HR data.

38. How does ServiceNow know which HR Template to use on an HR Case?

The HR Template is referenced on the HR Service record.

The HR Template is referenced on the record producer form.

Each COE has a specific HR Template.

The HR Template is selected directly on the Catalog item.

39. In the base ServiceNow instance, how are User Criteria used?

To control which users can access the HR Case application

To control what a user sees in the information and suggested reading widgets

To control read and write access to Knowledge bases and articles

To control which users can access the HR Service Portal

40. If you have both Admin and HR Admin roles and wanted to configure an Access Control for the Employee Relations Cases table, what must first be done?

Add the Delegated Developer role to your User record

From the User dropdown in the banner, elevate your role to security_admin

Manually add the security_admin role to your User record

Nothing would need to be done

41. What are the key differentiators between an HR Profile record and a User record? (Choose three.)

The HR Profile stores the employee's assigned delegates.

The HR Profile includes group membership information.

The HR Profile includes employee organizational information like Colleagues.

The HR Profile stores login credential information.

The HR Profile may include employee marital status.

The HR Profile is intended to store confidential employee data that is pertinent for H

42. After the HR Admin [sn_hr_core.admin] role has been removed from the Admin role, how may a user with only the Admin role add members to HR groups?

The Admin must elevate their role to security_admin to add members to HR groups.

The Admin follows the same process as with any group membership change.

The Admin can no longer add members to HR groups.

The Admin must impersonate an HR Admin to add members to HR groups.

43. Which learning task template field allows creation of the short description and description in one or more languages?

Language Table

Description Template

Additional fields

Global descriptions for translations

44. What determines if a user can view a Knowledge article?

Can/Cannot Read User Criteria

Can/Cannot Contribute User Criteria

HR Criteria

ACL Rules

45. Which HRSD application synchronizes ServiceNow with external HR systems?

HR Integrations

Core HR Application

Lifecycle Events

Employee Center Pro

46. Which of the following are true for an HR application as it relates to the User [sys_user] Table and the HR Profile [sn_hr_core.profile] Table?

Both are required.

Only HR Profile table is required in H

Neither are required.

Only the User table is required in H

47. If the HR Service does not have any Case options specified, HR Documents must be manually generated for the HR Case. In this situation, who is able to generate an HR document for the Case?

Any HR professional

Only an HR Admin

Only an HR Manager

Only the assigned to person

48. When a Guided Setup task is marked as complete, how can it be reopened?

Closed tasks cannot be reopened

Click the Mark as Incomplete button

Submit a request in HI

Restart the Guided Setup entirely

49. What is the purpose of Journey designer?

It tracks the progress of Lifecycle Events and Onboarding Cases using the dashboards.

It passes information from the lifecycle event case to a child case or task

It manages the dependencies of activities within an activity set.

It combines Lifecycle Event cases and Journey Accelerator action plans.

50. What does ServiceNow now call the HR application?

HRDS - HR Deliver Service

HRSM - HR Service Management

HRMS - HR Management System

HRSD - HR Service Delivery

 Loading...