ServiceNow CIS-DF Dumps Updated to V9.02 – Offering 96 Practice Questions to Help You Prepare for the CIS-DF Exam 2026

1. The CMDB Administrator group aims to display meaningful results on the CMDB Health Dashboard C Compliance Scorecard for server records that are not on the latest patch.

What must be configured to achieve this goal?

2. (Choose 2 options)

A CMDB Administrator has built a number of Technology Management Service Offerings (Technical Service Offerings) based on Dynamic CI Groups to better maintain group alignment for the member CIs.

Which groups are synced to CIs from the offering that has a relationship to a Dynamic CI Group?

3. What is the difference between Data Certification and Attestation policies when managing a CI?

4. Which are values of CMDB? (Choose 2 options)

5. Configuration Management requires an accurate inventory of devices to be reflected in the CMDB.

Which are common use cases for using Agent Client Collector (ACC)? (Choose 2 options)

6. A Service Owner is using Unified Map to understand the composition of a service but wants to filter irrelevant information.

Which options are available to the Service Owner from the filter panel? (Choose 2 options)

7. A Configuration Management Process Owner is preparing solution options for presentation to technical governance for ingesting custom CIs into the CMDB. The solution must align with best practices, minimize future technical debt, and ensure upgrade compliance.

Which solutions accomplish this? (Choose 2 options)

8. CMDB class owners are receiving tasks under the “My Work” tab in the CMDB Workspace.

Which CMDB management tool is generating those tasks?

9. A Configuration Management Governance team is transitioning from utilizing legacy CMDB status fields to CSDM lifecycle status fields.

Which table can be modified?

10. A development team is working on a project where an application will be deployed to many servers. There are several security requirements that must be checked to adhere to lawful regulatory compliance because the application will be holding customer personal data (PII and PCI).

Where in the CSDM should the development team store the information that will be used to satisfy audits?

11. A CMDB Administrator wants only the CIs of Principal Classes to appear in CI reference fields, such as the CI reference field on an Incident form.

Where does the CMDB Administrator designate Principal Classes?

12. A CMDB Administrator is evaluating whether to monitor the metrics provided on the CMDB Data Foundations Dashboard.

Which benefits support the decision to continually monitor the results on this dashboard? (Choose 2 options)

13. A Configuration Manager needs to leverage a policy type to automate the creation and assignment of tasks to validate the existence of CIs.

Which policy type should be used to accomplish this goal?

14. A CMDB Configuration Manager is reviewing the metrics on the CMDB Health Dashboard C Correctness Scorecard for the Server class, which consists of 60,000 servers in the CMDB.

For the Duplicate metric, it shows Healthy CIs / Evaluated = 59,000 / 60,000 For the Orphan metric, it shows Healthy CIs / Evaluated = 45,000 / 50,000

Which configuration explains the difference in the scope of Server CIs evaluated (60,000 vs 50,000) between the two metrics?

15. A healthcare provider faces a critical incident affecting its patient management system. The provider needs to identify the users impacted to mitigate disruption effectively.

Which CSDM-related data should they leverage?

16. What ensures data volume in the CMDB is manageable?

17. A CMDB Administrator needs to identify which attributes have been created specifically for the Windows Server class.

Which tab in the Attributes section is used?

18. A CMDB Manager wants to improve data quality using the CMDB Health Dashboard.

What needs to happen to generate CMDB health scores?

19. In a company, there is a need to understand the CSDM maturity level required. Different stakeholders listed several use cases they expect over time.

Which use case requires information objects?

20. The Configuration Manager is preparing justification to utilize the CMDB Data Foundations Dashboard.

Which benefits align with the usage of this dashboard? (Choose 2 options)

21. The CMDB Configuration Management team has successfully developed a healthy and trusted CMDB. They have integrated discovered infrastructure data, accurately referenced non-discoverable data (such as change and support group information), and made the CMDB service-aware using Service Mapping.

Which field on an Incident form is automatically populated after a CI is selected that references an appropriate support group?

22. 1.A CMDB Administrator is implementing Vulnerability Response or Security Incident Response and needs to ensure customers have enough context to estimate risk and set task priorities.

Which Get Well Playbook from the CSDM Data Foundations Dashboard helps with this?

23. A CMDB Administrator has installed a Service Graph Connector and customized a script transform.

What will happen on subsequent upgrades if the default definition of the script transform is updated?

24. A CMDB Administrator wants to run the “Services Have Owners Identified” Get Well Playbook to remediate issues shown in the CMDB Data Foundations Dashboard.

Which remediation plays would be used? (Choose 2 options)

25. A CMDB Administrator needs to create a new CI class for an Internet of Things (IoT) Sensor in ServiceNow.

What are the recommended practices for this activity? (Choose 2 options)

26. Which ServiceNow solutions create automatic relationships? (Choose 2 options)

27. A CMDB Administrator needs to import external data into the CMDB. To reduce the risk of creating duplicates and prevent updates from unauthorized sources, it must be ensured that the Identification

and Reconciliation Engine (IRE) is not bypassed.

What is the recommended method to import data into the CMDB utilizing the Identification and Reconciliation API?

28. When integrating data into the CMDB using Import Sets and Transform Maps, which type of script is added to ensure the data is processed through the Identification and Reconciliation Engine (IRE)?

29. Configuration Management needs to ensure data quality for all CIs in the CMDB.

What areas of data quality for CIs are included in the CMDB Health Dashboard? (Choose 2 options)

30. Which type of CMDB Data Manager policy creates tasks that allow the assigned individual to update fields on the CI record?

31. A CMDB Administrator identifies duplicate CIs. One was created by a manual import, and the other was created by automated discovery. The discovered CI has the latest IP address, while the manually imported CI has an accurate relationship to a critical business application.

How does the Administrator use the Duplicate CI Remediator to resolve this issue?

32. The CMDB Configuration Manager is using the CI Class Manager to define group ownership of CI classes and needs to leverage the ownership value specified in the CI Class Manager.

When creating a CMDB Data Manager policy, which group reference field should be set?

33. A customer’s CMDB is aligned to the CSDM Walk stage.

What benefit is provided by the CMDB?

34. A new custom class is needed to reflect a new application being managed in the CMDB.

Which roles are minimally needed to add this custom CI class?

35. A customer wants recently imported server records to be automatically reclassified into more specific CMDB classes after being discovered by ServiceNow Discovery.

During the discovery process, if existing Server records are reclassified into the Linux Server and Windows Server classes, which reclassification operation occurs?

36. Which is a purpose or requirement of CMDB Data Manager in ServiceNow?

37. A Platform Data Owner wants to improve data quality with reconciliation rules across five discovery sources. The Data Owner knows the best option is to include CMDB 360 / Multisource CMDB to manage and monitor discovery sources. The company currently does not have the ITOM Discovery license required for CMDB 360 / Multisource CMDB.

What can the Data Owner do in this case?

38. A Platform Owner is collaborating with stakeholders in the manufacturing industry to align their CIs with the CSDM 5 framework. They need to map production line monitoring systems to the appropriate CSDM domain.

Which CSDM 5 domain does the Platform Owner use?

39. (Choose 2 options)

A CMDB Administrator wants to create a CMDB query to find all databases located in Seattle that are connected to application services. They also want to include incidents related to those databases.

Which actions should be taken to build this query?

40. An organization is changing data centers and needs to know the consequences of the planned changes.

How can Application Service Mapping be used as part of Change Management?