100-140 CCST IT Support Dumps (V9.02): Continue to Check the 100-140 Free Dumps (Part 2, Q41-Q80) Online

1. What is a potential drawback of mapping Dropbox as a network drive in a corporate environment that IT support should be aware of?

2. A user is unable to access certain network resources which they previously had access to. You suspect an issue with their account permissions.

Which Active Directory feature should you check first to resolve this issue?

3. An IT manager is evaluating the effectiveness of the current help desk operations.

Which KPI should be prioritized to measure the efficiency of the help desk team in handling incoming support tickets?

4. A user reports that they are experiencing slow browser performance and frequent website errors.

What is the most effective initial step to resolve these issues?

5. A Linux system administrator wants to document the MAC addresses of various network interfaces on a server.

What is the most efficient command that the IT support technician should recommend using?

6. A remote user is experiencing connectivity issues and the IT support technician needs to verify the user’s IPv4 address to diagnose network problems.

Which of the following instructions should the technician give to the user to find their IPv4 address on a Windows 10 machine?

7. During a network audit, an IT support technician needs to guide a macOS user to locate their IPv6 address to ensure compliance with the latest security protocols.

What should the technician instruct the user to do?

8. While inspecting the IT department’s storage area, a technician discovers that power strips are daisy-chained together and are showing signs of wear.

What is the most appropriate safety action to take regarding fire prevention?

9. After implementing a new firewall configuration aimed at enhancing security, a technician observes an increase in connection timeout errors reported by users.

What should the technician do next?

10. After updating an application, a user is unable to open it, and an error message indicates a missing file.

What is the best course of action to resolve this application issue?

11. An IT support technician needs to map a shared drive using SMB protocol for users in a Windows environment so they can access departmental documents.

What is the most important step to ensure all users have continuous access?

12. An organization is migrating its access management to Microsoft Entra Identity Governance. A user reports they cannot access a newly integrated cloud service.

What should be checked first to troubleshoot the user’s access issue?

13. During a VNC session, how should a technician respond if they need to access confidential files on the user’s computer to resolve an issue?

14. What is an essential security measure for a technician to take before initiating a remote support session using PC Anywhere?

15. Your IT support team uses a ticketing system that automatically assigns tickets to technicians based on availability. However, you’ve noticed an increase in unresolved tickets at the end of each shift.

What modification to the system might improve resolution rates?

16. During a support call, a macOS user needs to verify their operating system version to troubleshoot compatibility issues with an application.

Which step should the technician recommend to accurately determine the macOS version?

17. A user is working outdoors and finds the screen of their Windows 10 device difficult to see in bright sunlight.

What is the quickest way for the user to improve screen visibility?

18. During a PC Anywhere session, if a technician needs to access confidential files on the user’s computer to troubleshoot an issue, what should they do?

19. Which characteristic of an email should raise suspicion and suggest it might be a phishing attempt?

20. A support technician notices that during peak times, the help desk experiences a backlog of tickets, causing delays in response times.

Which queue management technique could best help to alleviate this situation?

21. An organization is transitioning to remote work and needs to ensure employees have continuous access to their files. They decide to use OneDrive for business to map drives on employees’ computers.

What is a key step in setting this up correctly for all users regardless of their location?

22. During a troubleshooting session, an IT support technician needs to instruct a macOS user on how to locate their IPv4 address to resolve an application’s network access issue.

What step should the technician recommend?

23. A user is setting up BitLocker on a new laptop and needs to choose how to back up their recovery key.

Which option provides the safest backup method?

24. A company wants to ensure that their employees can access shared documents stored in Dropbox from their Windows workstations as if they were stored on a local network drive.

What is the most straightforward method to achieve this?

25. A user’s PC is running slowly and they suspect a background process is consuming too many resources.

What should the user do first to identify and stop the problematic process?

26. What happens if the gpupdate /force command is unable to apply one or more policy settings during its execution?

27. During a security review, you notice several incidents where employees complied with requests from unauthorized callers impersonating company executives.

What preventative measure should be implemented?

28. An IT support team frequently misses deadlines for resolving IT issues, affecting overall company productivity.

What strategy would best help the team manage their time more effectively to meet resolution targets?

29. A user has accidentally deleted a folder containing critical business presentations from their computer.

How can they restore these files using OneDrive?

30. During a phone support call, a user aggressively insists on bypassing standard verification processes due to urgency.

What is the appropriate response for the help desk technician?

31. A printer indicates a toner is not installed properly after a new cartridge was placed.

What should the technician do to resolve this alert?

32. When mapping a shared drive on a Windows system using SMB, which of the following is the correct syntax for the path?

33. An IT support technician receives an email from what appears to be the IT director asking for immediate password resets for several accounts. The email lacks the usual formalities and seems rushed.

What is the most appropriate response?

34. During an online banking session, a user notices that pages are loading incorrectly or displaying outdated information.

What should they do first to try and fix this issue?

35. A user is attempting to install new software on a Windows 10 PC and needs to confirm the version and build of their operating system to ensure compatibility.

What should the IT support technician advise the user to do to find this information quickly?

36. A user’s workstation fails to complete Windows updates, continuously looping on the “Configuring updates” screen.

What is the most effective first step to troubleshoot this issue?

37. A user reports that incoming faxes are consistently incomplete or cut off.

What is the most likely adjustment needed to resolve this issue?

38. An IT administrator needs to map Dropbox as a network drive for multiple users in a corporate environment to streamline their workflow.

What is an essential consideration when setting this up?

39. A technician troubleshooting a fax machine finds that it can send faxes but cannot receive them.

What should be checked to resolve this issue?

40. When working on a powered device, an IT technician suspects a risk of electrical shock due to exposed wiring.

What is the safest action to take first?