Prepare for Your ServiceNow Certified System Administrator (CSA) Exam Effectively with the Updated CSA Dumps (V13.02): Check CSA Free Dumps (Part 1, Q1-Q40)

1. What is the purpose of flagging an article in a knowledge base?

2. What are the 6 methods available for user authentication?

3. What are the 5 provided Roles by ServiceNow?

4. As it relates to ServiceNow reporting, which of the following statements describes what a metric can do?

5. What are the three components of a filter condition?

6. In addition to the admin role, which one of the following roles allows a user to add or remove fields from a list?

7. The display sequence is controlled in a Service Catalog Item using which of the following?

8. Which one of the following statements describes the contents of the Configuration Management Database (CMDB)?

9. The ServiceNow Virtual Agent provides assistance within a messaging interface.

Which capability allows end users to configure virtual Agent to intercept and help resolve submitted incidents?

10. What is the difference between UI Policy and UI Action?

11. Which term refers to application menus and modules which you may want to access quickly and often?

12. A role is recorded in which table?

13. What defines conditions that are evaluated against users to determine which users can create, read, write, and retire knowledge articles.

14. What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user?

15. A group is stored in which table?

16. What is NOT an example of a UI Action?

17. What module in the Service Catalog application does an Administrator access to begin creating a new item?

18. Which are valid Service Now User Authentication Methods? (Choose three.)

19. Which of the following statements is true when a new table is created by extending another table?

20. What is an Event in ServiceNow?

21. When using the Performance Analytics application in the Now Platform, what kind of KPI signals are used to make decisions that statistically support long term workflow stability?

22. A REQ number in the Service Catalog represents…

23. What is the purpose of a Data Policy?

24. What is the master table that contains a record for each table in the database?

25. What is a Dictionary Override?

26. Which fields can be configured in reporting to perform arithmetic, coalesce, concatenation, and length?

27. Which group of permissions is used to control Application and Module access?

28. Record numbers have to be manually incremented

29. In what order should filter elements be specified?

30. Which three Variable Types can be added to a Service Catalog Item?

31. Which configuration allows you to use a script to coalesce data in Import Sets?

32. Which would NOT appear in the History section of the Application Navigator?

33. What is a Record Producer?

34. How do you make a list filter available to everyone?

35. What is the purpose of a Related List?

36. How are Workflows moved between instances?

37. Which tool is used to have conversations with logged-in users in real-time?

38. Which one statement correctly describes Access Control rule evaluation?

39. What are the main UI component(s) of the ServiceNow Platform?

40. When using the Load Data and Transform Map process, what is the Mapping Assist used for?