100-140 Exam Dumps (V9.02) Updated for Impressive Certification Success: Check 100-140 Free Dumps (Part 1, Q1-Q40) Online

1. When configuring Google Drive for a team that requires high data transfer rates and frequently accesses large files, what feature should IT support enable to optimize performance?

2. After updating their system, a user notices that their PC setup no longer goes into sleep mode when expected.

Which Windows tool should they use to identify what is preventing the system from sleeping?

3. What protocol should a technician follow after completing a troubleshooting session using VNC?

4. During routine maintenance, a technician notices that a server room’s backup power supply is overheating significantly.

What is the immediate action the technician should take to adhere to basic safety procedures regarding potential fire hazards?

5. A user reports that they are unable to access their account despite entering the correct password and using their smartphone-based authenticator app for MFA.

What is the first troubleshooting step the technician should take?

6. What should a technician do first to ensure safety from electrostatic discharge when installing a new hard drive in a desktop computer?

7. A client is concerned about the consistency of service they receive under the current SLA. They suggest modifications to the agreement.

What type of SLA adjustment would be most beneficial to ensure consistent quality and client satisfaction?

8. The help desk manager at a technology firm is implementing a new queue management strategy to address the issue of high-priority tickets being delayed behind less urgent issues.

Which of the following strategies would be most effective in resolving this problem?

9. Users report that an application update is not downloading properly, although internet connectivity is stable.

What firewall-related issue should be investigated?

10. What must be enabled on a Windows computer to allow mapping of an SMB network drive?

11. A user complains that their laptop battery drains too quickly while working throughout the day.

What should the technician recommend adjusting in the Windows Power Options to help improve battery life?

12. What should be done immediately after concluding a remote support session via TeamViewer?

13. A user is experiencing issues with the slow loading of files from a mapped OneDrive folder.

What would be an effective first step in troubleshooting this issue?

14. When mapping a shared drive in a mixed environment of Windows and macOS users, what is a crucial consideration to ensure all users can access files consistently?

15. An IT support technician is configuring multifactor authentication (MFA) for a secure application. The organization wants to use an authenticator app that generates time-based one-time passwords (TOTPs).

Which of the following aspects should the technician emphasize as the most secure practice when deploying this MFA method?

16. An IT support technician is assisting a user who needs to map Google Drive as a network drive on their Windows 10 computer to facilitate easier file management and offline access.

What is the most effective way to achieve this?

17. A Linux user needs to confirm their device’s IPv4 address to manually configure a network application.

Which command should the IT support technician advise them to execute?

18. During an annual review, a client notes that the resolution times for critical issues often exceed the times outlined in the SLA.

Which action should the IT support team take first to address this issue and align with the SLA terms?

19. A company wants to ensure that their Google Drive mappings are consistent across multiple user accounts and that all users have appropriate access based on their job roles.

Which approach should IT support take to standardize Google Drive access and mappings across the organization?

20. A technician finds a small fire has started in a trash bin near workstations while performing end-of-day

duties.

What should be the technician’s first course of action?

21. The IT department is implementing MFA for accessing the company’s VPN. The security policy mandates the use of a physical hardware token in addition to regular passwords.

What is the primary security benefit of using a hardware token for MFA in this scenario?

22. An employee clicks on a link in an email that they later suspect to be a phishing attempt.

What is the first action they should take?

23. A user’s Windows 10 PC is experiencing frequent system crashes and blue screen errors. The user needs to perform diagnostic tests to identify the issue.

What should the technician instruct the user to do first?

24. A user reports that an application has become unresponsive and is preventing them from completing their work.

What is the first step the technician should recommend to resolve this issue quickly?

25. A company’s IT policy requires computers to automatically enter sleep mode after 15 minutes of inactivity to save energy. A user reports that their computer never enters sleep mode.

What should be checked first to troubleshoot this issue?

26. Following a merger, an IT department needs to ensure its support services remain robust.

Which KPI should be closely monitored to assess the impact of the merger on help desk performance?

27. What is the primary purpose of the gpupdate command in a Windows environment?

28. An IT support department is evaluating their ticketing system to enhance their service delivery.

Which feature of a ticketing system is most critical for improving the efficiency of resolving customer issues?

29. A technician receives a complaint that a fax machine is not sending or receiving faxes. The display panel does not show any error messages.

What should the technician check first?

30. A user is preparing to upgrade their Linux system and needs to check their current operating system version to ensure compatibility with new software.

Which command should the technician advise the user to execute?

31. 1.A company wants to reduce its IT support costs without sacrificing service quality.

Which KPI would be most helpful in identifying potential cost-saving areas while maintaining service standards?

32. A user cannot access Windows due to a recent software installation that caused stability issues.

How can the user revert the changes without losing their personal files?

33. A user is working from multiple devices and wants to ensure that all their work documents are always available and backed up.

What should the user do to automatically synchronize and backup files across all devices using OneDrive?

34. When installing new hardware inside a desktop computer, which safety measure should a technician take to avoid personal injury?

35. A user is trying to set up a dual monitor arrangement but reports that the second monitor is not detected by Windows.

What should the technician instruct the user to do first?

36. An IT administrator is setting up access for a new team member who needs to manage EC2 instances but should not have access to manage RDS databases.

Which AWS IAM feature should the administrator use to configure these permissions?

37. Which protocol is primarily used when a user attempts to map a drive to access files stored on a cloud service like Box?

38. An IT administrator needs to audit security permissions for a specific folder on the network that contains sensitive information.

Which Active Directory component should they utilize to review and manage these permissions?

39. When mapping a shared SMB drive for a team that needs access to real-time collaborative documents, what configuration should be prioritized to ensure optimal performance?

40. What is a key reason why help desk technicians are often targets of social engineering attacks?