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1. Topic 2, Contoso. Ltd



Overview

Contoso. Ltd is a high-tech manufacturing company that uses Microsoft Dynamics 365 Finance, Dynamics 365 Supply Chain Management, and Dynamics 365 Commerce for its North American operations. The company designs and develops innovative products that have many patents and proprietary technologies. The patents and engineering designs are closely guarded secrets.

Contoso executives want to integrate and adopt Al solutions to help scale the company in preparation for an anticipated period of rapid growth.

The company has multiple legal entities and Azure subscriptions that will be used in the adopted Al solutions.



AI Adoption

The following executives will have specific responsibilities in the overall Al adoption:

• Chief Technology Officer (CTO): Select one Dynamics 365 Finance, Dynamics 365 Supply Chain Management, or Dynamics 365 Commerce prebuilt Al agent and one custom Microsoft Copilot Studio Al agent to prioritize and deploy during the initial Al adoption phase.

• Chief Information Officer (CIO): Ensure that appropriate security labels are assigned to the data used by the Al agents

• Chief Financial Officer (CFO): Analyze the return on investment (ROI) for the Al agents being deployed.

• Chief Information Security Officer (CISO): Discover and inventory Al resources for auditing.

• Chief Executive Officer (CEO): Ensure that all solutions adhere to industry-standard responsible Al practices.

All Al initiatives and agents will have a detailed business use case, a defined audience profile, and an estimated ROI that will compare the cost savings of the current process against the estimated costs of using the new Al solutions.

The company's research and development (R&D) department already has a custom Model Context Protocol (MCP) server that contains comprehensive product specifications and compliance data.



Prebuilt AI Agent

The CTO has NOT yet selected which prebuilt Al agent to use in Dynamics 365 Supply Chain Management. The CTO wants to view available agent templates to identify which agent will add the most business value.

Depending on which high-priority Al agents are identified, its agent capabilities must be previewed

in a discovery meeting with the relevant business operation stakeholders.



Custom AI Agent

Contoso has identified the following custom Al agent requirements:

• The custom Al agent will use data from Dynamics 365 Supply Chain Management to answer questions for the manufacturing team as a low-code solution.

• The custom Al agent will be accessible from within Microsoft Teams.

• The custom Al agent must be designed to eventually connect to other agents that can be selected based on their description.

• The topics used in the custom Al agent will be selected based NOT on a trigger phrase, but on a description of the purpose of the query, to make the interactions more conversational

• The custom Al agent must be able to answer questions about product specifications by using existing technologies. The product specifications are maintained by the R&D department.

• The custom Al agent must be integrated with and accessible from Dynamics 365 Supply Chain Management.

• The custom Al agent must be able to use Dynamics 365 Supply Chain Management business logic that is stored outside of the application.



Analysis, Reporting, and Troubleshooting

Contoso has identified the following analysts, reporting, and troubleshooting requirements:

• The CISO will audit all the Al solutions monthly for compliance and security.

• The CFO will analyze all the Al solutions quarterly to compare the estimated ROI against actual measured efficiencies and adoption. The CFO will use the Copilot Studio agent usage estimator to perform this analysis.

• The CISO wants to identify how much sensitive data was accessed for a given Al agent run and who accessed the data. Too much sensitive data accessed by a single user might indicate a high security risk.

• The CTO wants to track user feedback on the quality of the Al agent responses during user

interactions with the agents. Consistently poor feedback will trigger an escalated reengineering discussion.

• The CEO wants a quarterly assessment of all the required metrics for their specific responsibilities. The tools used for the assessments must be Microsoft-recommended and must verify reliability, interpretability, fairness, and compliance.

• The CFO wants to identify how many interactions with the Al agents are abandoned on a given day as compared to resolved conversations. Too many abandoned sessions might indicate that Copilot Studio credits are being used inefficiently by end users.

Case study question



What should you recommend to assist the CTO with the prebuilt agent selection process?

2. A company has an AI business solution.

You need to extend the solution so that Microsoft 365 Copilot can invoke external logic hosted in Azure services.

What should you include in the solution?

3. Which framework should you use for the infrastructure migration?

4. A company plans to deploy a Microsoft Dynamics 365 Contact Center agent.

You need to ensure that the agent can transfer the conversation to a live customer service representative.

Which two components should you include in the solution? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

5. You need to recommend a Microsoft Power Platform business solution that consolidates data from multiple internal and external data sources. The solution must meet the following requirements: Provide the data as a centralized source for multiple AI systems, including Microsoft Copilot Studio agents, Dynamics 365 applications, and external AI models. Support built-in data classification and protection policies.

Provide data for grounding and analytics.

What should you include in the recommendation?

6. DRAG DROP

Which tools should you recommend to assist the CISO and the CIO with their specific responsibilities? To answer, drag the appropriate tools to the correct executives. Each tool may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

7. A company uses Microsoft Dynamics 365 Finance to manage accounts payable.

You are designing an AI invoice processing solution.

You need to recommend the prerequisites to configure a prebuilt copilot for accounts payable.

What should you recommend?

8. DRAG DROP

Which Copilot Studio analytics metrics should you recommend to assist the executives with their specific responsibilities? To answer, drag the appropriate metrics to the correct executives. Each metric may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

9. Which two components in the custom Al agent design should the CFO evaluate in the quarterly agent analysis? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point

10. A company has multiple AI models that support generation of sales transactions.

Each release of the models must be reviewed by a security and compliance team before being deployed to the production environment. The security and compliance team must have access to prior versions to properly determine potential exposures introduced.

You need to recommend a solution to evaluate the impact of each deployment to production. The solution must enhance business continuity.

What should you recommend?

11. A company has an AI solution that uses Azure OpenAI models.

You need to recommend a governance solution that monitors and audits changes to model configurations and data usage. The solution must minimize administrative effort.

What should you include in the recommendation?

12. DRAG DROP

A company has a Microsoft Foundry project that uses a single agent and a single prompt to complete a series of tasks.

The agent encounters the following issues:

It frequently produces incomplete results.

It struggles with domain-specific reasoning.

Agent response times are remarkably slow.

You need to recommend a solution to improve the overall performance and accuracy of the agent.

What should you include in the recommendation? To answer, drag the appropriate actions to the correct requirements. Each action may be used once, more than once, or not at all.

13. A company has a Microsoft Copilot Studio agent that uses custom connectors to interact with enterprise APIs.

You need to recommend an application lifecycle management (ALM) process to ensure that the connectors are deployed consistently across development, test, and production environments and meet governance and traceability requirements.

What should you recommend?

14. HOTSPOT

A company uses Microsoft Dynamics 365 Supply Chain Management.

You are designing an AI supply chain process that meets the following requirements:

Provides managers with AI-driven insights that surface key information from customer orders

Helps planners use AI to anticipate future product needs more accurately

You need to recommend which Microsoft Copilot features to include in the design.

What should you recommend for each requirement? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

15. A company has Microsoft 365 Copilot agents.

You need to design a security solution for the agents. The solution must meet the following requirements:

Identify and mitigate potential risks that relate to AI use.

Protect AI apps and the sensitive data processed or generated by the agents.

Support responsible AI governance by retaining and logging interactions, detecting policy violations, and investigating incidents.

Which two components should you include in the design? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

16. What should you configure for the custom Al agent?

17. What should you recommend to assist the CEO with their specific responsibilities?

18. HOTSPOT

What should you include in the custom Al agent design to meet the R&D product specifications and the compliance information requirements? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

19. A company has a Microsoft Copilot Studio agent that provides answers based on a knowledge base for customer support.

Users report that, occasionally, the agent provides inaccurate answers.

You need to use metrics from the Analytics tab in Copilot Studio to identify the cause of the inaccuracies.

Which two options should you use? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

20. 1. Topic 1, Fabrikam, Inc



Background

Fabrikam, Inc., is a global consumer goods company that is undergoing a digital transformation initiative to migrate its entire infrastructure to the Microsoft cloud. As a key element of this cloud migration, the company will implement Microsoft Dynamics 365 Sales, moving away from the current on-premises proprietary technologies used by its business-to-business (B2B) sales team. As part of the cloud migration, Fabrikam will adopt an AI-first approach to its business solutions and implement AI solutions, wherever possible, to streamline operations.



Problem Statements

Fabrikam's infrastructure currently relies on various on-premises systems that require sales executives to use corporate computers with physical keyboards to access business information during customer interactions. Mobile phones cannot be used for these purposes, as the systems depend on keyboard input. As a result, the sales executives spend a lot of time using keyboards to search for data on several disparate systems and file servers, rather than focusing on the customers. This affects the customer experience.



Fabrikam stakeholders are concerned that users will be hesitant to adopt AI. If the AI initiatives are NOT adopted, cost savings will never be realized. Additionally, funding for future AI initiatives will depend on demonstrating an increase in AI adoption month over month. As the AI agent initiative for the sales team will be the first for Fabrikam, the rapid adoption of the agent is a high priority.



Planned Initiatives

General

Fabrikam management has prioritized AI-driven projects to improve efficiency, customer engagement, and responsible AI adoption. The current application infrastructure is on-premises and must be migrated to the cloud to support the adoption of these technologies.



Infrastructure Migration

Fabrikam plans to migrate from its current on-premises infrastructure to a completely cloud-based topology; this will include user authentication, the security framework, and, primarily, the adoption of the services by end users.

All the data from the different systems will be consolidated into a single data source - a common data model that will use a Microsoft Dataverse environment as a single source of truth (SSOT) for the sales team.



Sales Cycle Enablement

To achieve the company's objectives, Fabrikam intends to implement the following strategies to enhance the sales cycle:

Use low-code development to create a single AI agent that has Dataverse as its core component. Ensure that sales managers can access unanswered correspondence from prospects and intervene as appropriate.

Replace the previous proprietary software with Dynamics 365 Sales to track sales cycles and customer interactions.

Have the sales executives use Dynamics 365 Sales to track interactions for open opportunities and send follow-up communications to prospects.

Have the sales executives use handsfree headsets to interact with an AI agent when they have questions about internal policies or customer data.



Requirements

Infrastructure Migration

Fabrikam has identified the following infrastructure migration requirements:

Azure must be used for all future infrastructure workloads.

The company must follow Microsoft-recommended methodologies for infrastructure migration to the cloud.

Any created AI agents must have their return on investment (ROI) calculated to ensure that the solution will save the company money.



Sales Cycle Enablement

Fabrikam has identified the following requirements for sales cycle enablement:

The final AI agent must follow Microsoft recommendations for a conversational user experience. A designated checklist must be reviewed to ensure that the AI agent follows Microsoft deployment recommendations for a compliant solution.

Detailed telemetry must be logged for the first created AI agent to help troubleshoot and optimize the agent during the initial AI agent adoption process.

Unexpected AI agent actions must end in an escalation to a live representative.

For example, a sales executive must be rerouted to a representative if the agent cannot answer a question after two failed attempts.

The return on investment (ROI) of switching from the current process to the future process is

required for stakeholder sign off.

The sales team must use Dynamics 365 Sales to correspond with prospects more quickly and efficiently than currently.

Sales managers must report on the adoption of the AI agent to key Fabrikam stakeholders on a monthly basis.

Any sensitive information, such as user IDs and names, shared via the AI agent must be tracked for future auditing.



HOTSPOT

Which framework should you use to meet the AI agent requirements for the sales cycle enablement?

To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

21. HOTSPOT

A company has a Microsoft Copilot Studio prompt-and-response agent.

You need to ensure that the agent meets the following requirements:

Provides effective and relevant responses

Provides conversational outcomes

Which metric should you use for each requirement? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

22. DRAG DROP

You are designing two Microsoft Copilot Studio agents named Agent1 and Agent2.

Each agent must meet the following requirements:

Each agent must use a standard model.

Each agent must NOT use generative orchestration.

Agent1 must support simple and short phrases for a given topic.

Agent2 must integrate with Microsoft Dynamics 365 Contact Center voice channel.

You need to recommend language models for the agents.

What should you recommend for each agent?

23. A company uses Microsoft Dynamics 365 finance and operations apps.

The company plans to use Microsoft Copilot in-app help and guidance to generate responses for internal business processes.

You need to add an additional knowledge source for the business processes. The solution must NOT add new topics to the Copilot agent for the finance and operations apps.

Which knowledge source should you add?

24. Which two components for the custom Al agent should you include in the application lifecycle management (ALM) process? Each correct answer presents part of the solution. NOTE; Each correct selection is worth one point.

25. A financial services company uses Microsoft Dynamics 365 Finance.

Currently, the company's support staff manually reviews customer transaction histories to detect potential fraud cases before escalating the cases.

You need to recommend an automation solution for the review process. The solution must ensure that escalations reach a human analyst for final decision making.

What should you recommend?

26. A company extends Copilot in Microsoft Dynamics 365 Customer Service.

You need to recommend an automated application lifecycle management (ALM) process so that the Copilot components can be safely developed, tested, and promoted to production.

Which two actions should you include in the ALM process? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

27. HOTSPOT

You need to design a shared prompt library that will be used across multiple business units.

The solution must meet the following requirements:

Ensure consistent AI responses with reusable formats.

Support governance and version control.

Minimize administrative effort.

Minimize ongoing costs.

What should you recommend for each requirement? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

28. HOTSPOT

A company deploys agents that generate responses by using Azure OpenAI resources. The agents are deployed to both the United States and Europe.

You need to recommend a governance solution that meets the following requirements:

Enforces the deployment of the resources to only approved Azure regions

Provides continuous compliance verification of the resources

What should you include in the recommendation for each requirement? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

29. DRAG DROP

You need to design a Microsoft Copilot Studio agent that meets the following requirements:

Supports interactive speech responses

Optimizes decision-making and the accuracy of responses

What should you include in the design for each requirement? To answer, drag the appropriate options to the correct requirements. Each option may be used once, more than once, or not at all.

30. Topic 3, Multiple Choice Questions

A company uses Microsoft Dynamics 365 Sales to manage leads that are stored in a Microsoft Dataverse table named Lead and use non-standard terminology and custom columns.

You need to configure business terms in the Lead table so that Microsoft Copilot controls can summarize the leads efficiently. The solution must minimize administrative effort.

How should you configure the business terms?