WGU Operations Management Dumps (V8.02) Help You Make Preparations – Complete Your WGU Operations Management (C215, VDC2) Exam Course

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1. Which definition used for quality evaluates how well a product performs its intended function?

Fitness for use

Support services

Value for price paid

Psychological criteria

2. What is the common theme in total quality management (TQM) across all functions in an

organization?

To satisfy customer needs

To enhance management software

To reward people rather than teams

To ensure profit from product changes

3. Which continuous improvement method does Cpk measure?

The most common measurement process

How close one is to a target and how consistent one is with the average performance

What a process is capable of and how long it will take to conclude

Parts per million on the capability index

4. Which quality control tool should be used to monitor the current status or end result of a process?

Checklist

Flowchart

Control chart

Scatter diagram

5. What is a key factor of a location analysis for a service company?

Relations with community

Best operation level

Effective capacity

Proximity to customers

6. Which formula would compute process velocity?

Time a resource is used / time a resource is available

Actual output / standard output

Throughput time / value-added time

Output / input

7. Which two types of operations include repetitive processes? Choose 2 answers

Project process

Line process

Batch process

Continuous process

8. Which two capacity measurement concepts should a firm consider when conducting a location analysis? Choose 2 answers

Throughput time

Proximity to sources of supply

Building employee relations

Site considerations

9. A manufacturing company decides to open a new distribution center location in order to minimize distribution costs to warehouses or stores.

What tool should the manufacturing company use to determine where the new distribution center should be located?

By using the load-distance model

By using the transportation method

By using the center-of-gravity approach

By using the break-even analysis

10. Which formula would indicate that a fast-food restaurant was performing at, above, or below its benchmark?

Time a resource is used / time a resource is available

Actual output / standard output

Throughput time / value-added time

Output / input

11. What do assignable causes of variation indicate?

A computer virus was found in the system.

Out-of-control signals were found in the process.

Human resources found an operator was at fault.

Equipment was found to be out of control.

12. Which total quality management (TQM) process consists of 13 published standards and guidelines?

ISO 1400

ISO 9002

ISO 9001

ISO 9000

13. Which group of keywords or phrases describes the critical role that marketing plays in the total quality management (TQM) process?

Baseline for managing quality process; investment in preventative costs; budgeting

Enhance competition; understand consumer preferences; maintain communication with operations

Review and recommend product changes; satisfy customer needs; open communication

Reward employees; motivate staff performance; manage operations planned changes

14. Which two statements are true about effective capacity? Choose 2 answers

An effective capacity is lower than design capacity.

An effective capacity is a permanent measure used to achieve design capacity.

An effective capacity is a temporary measure used to achieve design capacity.

An effective capacity maintains a minimum output rate under normal conditions.

15. A company manufactures shoes using a quality management system. The company needs to put a process in place to measure any defects. The company would like to measure the number of defects and observe the number of occurrences to isolate the particular defect.

Which quality tool should the company use to focus on correcting this particular issue?

Scatter diagram

Control chart

Flowchart

Checklist

16. Which strategy is used by some emergency rooms to overcome customer frustrations about long waiting times?

Screen patients and schedule follow-up appointments for those who have the most serious injuries

Screen patients and fast-track those with minor ailments

Screen patients and send the last 25 to another facility

See each patient in the order in which they arrived

17. What is a major factor in the decision to locate a business near its primary market territory?

Proximity to customers

Proximity to a community center

Proximity to parks

Proximity to labor

18. When is capacity measurement at the best operating level?

At the minimum point of the cost curve

At maximum capacity

When the average unit cost is minimized

When the total cost is minimized

19. What is a bottleneck in a flowchart?

Two stages operating independently

The longest task in the process

The point where production is evened out

Multiple storage areas

20. What helps an organization identify and plan the actions necessary to meet current and future customer demands?

Production capacity

Software development

Capacity planning

Current economic conditions

21. Which concept of variation measures the central tendency of a set of data?

Mean

Range

Standard deviation

Variable

22. A comprehensive automobile collision shop offers body and engine repair as well as custom vehicle paint options.

Which two operational processes would suit this shop? Choose 2 answers

Project process

Line process

Batch process

Continuous process

23. Which total quality management (TQM) process was developed to stress management's responsibility for quality?

Statistical quality control charts

Fitness quality for use

14 points for quality improvement

Product design quality

24. Which two factors affect a service location decision? Choose 2 answers

Closeness to manufacturing facilities

Proximity to customers

Warehouse storage

Quality-of-life issues

25. Which capacity planning measurement tells how much capacity a company is using?

Design capacity

Effective capacity

Capacity focus

Capacity utilization

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